Delivery Service Specialist
- Rimouski, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
JOIN OUR TEAM
Metro Supply Chain helps businesses build smarter, more responsive logistics networks. For more than 50 years, we have supported growth through tailored solutions, contract logistics expertise and continuous improvement. Today, 9,000 team members operate across 190 sites in North America and the UK, combining infrastructure, automation, robotics, advanced systems and business intelligence to deliver measurable supply chain value. Recognized as one of Canada’s Best Managed Companies and a leading 3PL provider, Metro Supply Chain builds long-term partnerships based on innovation, performance and trust.
As a member of NX Group and a core platform for its global contract logistics business, Metro Supply Chain extends its reach worldwide while contributing proven fulfillment methods and technologies across the group.
Reporting to the Operations Supervisor the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist create a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.
Responsibilities
Metro Supply Chain helps businesses build smarter, more responsive logistics networks. For more than 50 years, we have supported growth through tailored solutions, contract logistics expertise and continuous improvement. Today, 9,000 team members operate across 190 sites in North America and the UK, combining infrastructure, automation, robotics, advanced systems and business intelligence to deliver measurable supply chain value. Recognized as one of Canada’s Best Managed Companies and a leading 3PL provider, Metro Supply Chain builds long-term partnerships based on innovation, performance and trust.
As a member of NX Group and a core platform for its global contract logistics business, Metro Supply Chain extends its reach worldwide while contributing proven fulfillment methods and technologies across the group.
- Shift : Tuesday to Friday from 7AM to 5:30PM **
Reporting to the Operations Supervisor the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist create a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.
Responsibilities
- Operating a cargo van conduct deliveries on predetermined route using a GeoTab GPS system to provide accurate on time delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
- Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, use of safety tabs etc.
- At a Metro hub or spoke DC load totes with product into the van for delivery in a manner that prevents damage to the product.
- Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
- Maintain a clean delivery van, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
- Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
- Work with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC, according to SOP.
- Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
- Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
- Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
- Demonstrate and promote Metro’s Our WAY values on a daily basis.
- Other duties as assigned.
- Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred
- Experience or comfortable using an on-board GPS navigation system.
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Completion of secondary school is preferred or equivalent experience.
- Valid “G” or “Class 5” driver licence with a clean driver abstract.
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
More about this job
Responsibilities
Operate a cargo van to deliver products accurately and on time to retail locations, following assigned routes, safety procedures, and documentation requirements. Maintain the vehicle and product, coordinate route changes and returns, and provide courteous customer service while addressing or escalating service concerns.
Requirements
A valid G or Class 5 driver’s licence and a clean driving abstract are required; completion of secondary school is preferred or equivalent experience is acceptable. Delivery driving experience in a time-sensitive, customer-facing environment is preferred, along with comfort using an onboard GPS navigation system.
Skills
- Cargo Van Driving
- Route Navigation
- GPS Use
- Time-Sensitive Deliveries
- Customer Service
- Delivery Documentation
- Safe Driving
- Vehicle Inspections
- Product Handling
- Problem Solving
- Communication
- Collaboration
- Planning
- Adaptability
- Attention to Detail
Benefits
- Medical, Dental, and Vision Coverage
- Life and Disability Insurance
- Wellness Programs
- Retirement Savings Program With Company Match
- Company Team Wear Allowance
- Employee Appreciation Day
- Company-Sponsored Social Events
- Community Volunteering
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Retail
- Security & Safety
Keywords
- Direct-to-Retail Delivery
- Cargo Van
- GeoTab GPS
- Route Planning
- Retail Locations
- Contract Logistics
- Supply Chain
- Customer Satisfaction
- On-Time Delivery
- Delivery Accuracy
- Manifests
- Standard Operating Procedures
- Safety Inspections
- Motor Vehicle Laws
- Product Handling
- Inventory Returns
- Rush Deliveries
- Customer Service
- Clean Driving Abstract
- G Driver’s Licence
- Class 5 Driver’s Licence
- Transportation
- Logistics
- Continuous Improvement