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Added 4 mins ago
Senior Product Manager, Accounting
Jobgether
Canada
Full-time
Champion both compliance and business insight, helping customers maintain accurate financial processes while gaining a clearer understanding of their firm's financial performance.
Added 4 mins ago
Financial Analyst
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Financial Analyst role is responsible for providing financial analysis for Mastercard Foundation (MCF) Scholarship Program. With the general direction from Associated Director, Student…
Added 4 mins ago
Growth Intelligence Analyst – Simplii Financial
Simplii Financial
Toronto, ON
Full-time
Simplii Financial is a modern, customer-first organization where growth is driven by insight, experimentation, and strong decision-making. The Growth team works at the intersection of data,…
Added 4 mins ago
Branch Manager
Water Treatment Equipment Co
Hanover, ON
Full-time
Strong knowledge of branch financials including an understanding of the factors that affect financial performance
Added 19 mins ago
Affordable Housing Program Manager
Vancity
Vancouver, BC
Full-time
As an Affordable Housing Program Manager, you will work closely with senior leadership to advance Vancity’s Affordable Housing Strategy by creating pathways for more members and communities…
Added 19 mins ago
Procurement & Bookstore Manager
College of the North Atlantic
Stephenville, NL
Full-time
Oversee the operations of the College bookstore, including inventory planning, purchasing, stock management, and sales performance.
Added 19 mins ago
Manager of Economic Immigration Ideas Lab (EIIL), NLWIC
College of the North Atlantic
St. John's, NL
Full-time
Develop, manage and monitor annual work plans, key performance indicators, budgets and operational activities, ensuring accountability and effective use of resources.
Added 19 mins ago
Finance Manager
WOW 1 DAY PAINTING
Vancouver, BC
Full-time
Provide concise commentary on financial performance and key business drivers.
Added 19 mins ago
Branch Operations Manager
RBC Dominion Securities
Newmarket, ON
Full-time
…limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business…
Added 20 mins ago
Culinary Operations Coordinator - Full Time Professional
Mohawk Students' Association
ON · Hamilton, Ontario
Full-time
This role goes beyond the kitchen, combining culinary leadership, business operations and student engagement. Responsibilities include recipe costing, purchasing, inventory and invoice…
Added 34 mins ago
Manager, Payroll
Ontario Health atHome
Toronto, ON
Full-time
…for payroll systems. Reporting to the Director, Payroll, the Manager, Payroll collects and analyzes fiscal data and performs financial modeling including analysis and recommendations that…
Added 48 mins ago
Product Manager, Business Transformation
FirstService Residential Canada
Vancouver, BC
Full-time
As a Product Manager, you will be responsible for the strategy, development, and success of our product(s). You will work closely with cross-functional teams including resident care,…
Added 48 mins ago
Product Guide - Seasonal
Arc'teryx Equipment
Toronto, ON
Full-time
Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Added 48 mins ago
Administrative Assistant (Part-Time, On Call)
Ricoh USA, Inc.
Saskatoon, SK
Part-time
…deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our…
Added 49 mins ago
Project Manager
Xodus Travel Services Inc.
Windsor, ON · ON
$70,000 to $95,000 CAD / year
Full-time
The Project Manager is responsible for orchestrating the successful delivery of projects by effectively managing resources, timelines, and stakeholder expectations. This role requires the…
Added 49 mins ago
Branch Operations Manager
RBC
Newmarket, ON
Full-time
…limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business…
Added 49 mins ago
Sr. Environmental Manager
Det'on Cho Corp
NT
Full-time
Reporting to the Managing Director, the Senior Environmental Manager, Det’on Cho Environmental, supports the leadership and delivery of the company’s environmental services and operations.…
Added 49 mins ago
Financial Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
The Financial Analyst role is responsible for providing financial analysis for Mastercard Foundation (MCF) Scholarship Program. With the general direction from Associated Director, Student…
Added 49 mins ago
Manager, Customer Experience - Galerie Aylmer (Part-Time 18.75 hours /week)
TD
Gatineau, QC
Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
Platform Team Lead
nesto
Canada
Full-time
Nesto Cloud is Canada's cloud-native and AI driven, end-to-end mortgage technology platform, helping financial institutions modernize lending through AI intelligent automation, AI & Cloud…
Added 1 hour ago
Finance Manager
1-800-GOT-JUNK?
Vancouver, BC
Full-time
Provide concise commentary on financial performance and key business drivers.
Added 1 hour ago
Large Loss Commercial Project Manager
Paul Davis Ottawa
Ottawa, ON
$85,000 to $100,000 CAD / year
Full-time
You will be accountable for estimating and scope accuracy, budgeting, cost control, gross profit performance, change orders, invoicing, AR follow-up and financial forecasting.
Added 1 hour ago
Senior Underwriter (Real Estate)
Laurentian Bank
Toronto, ON
Full-time
With input into business model analysis, financial analysis, risk analysis and collateral evaluation. The Senior Underwriter will act as a key resource to the Account Manager and the…
Added 1 hour ago
Product Manager, Business Transformation
FirstService Residential Canada
Mississauga, ON
Full-time
As a Product Manager, you will be responsible for the strategy, development, and success of our product(s). You will work closely with cross-functional teams including resident care,…
Added 1 hour ago
Product Manager, Business Transformation
FirstService Residential Canada
Toronto, ON
Full-time
As a Product Manager, you will be responsible for the strategy, development, and success of our product(s). You will work closely with cross-functional teams including resident care,…

Metro Supply Chain

Manager Operations

Dartmouth, NS, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

The Home Delivery Operations Manager is responsible for overseeing last-mile delivery operations through third-party delivery partners, ensuring compliance with company standards, safety requirements, and customer service expectations. This role monitors operational performance, manages KPIs, conducts audits, oversees training and onboarding programs, resolves escalated issues, and drives continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and brand reputation.

Responsibilities

Coordinate delivery operations with 3rd-party delivery partners, monitoring policy standards, tracking performance data and customer service feedback
Responsible for ensuring delivery driver compliance to Metro SOPs. Including monitoring policy standards, tracking performance data and customer service feedback.
Track and audit the driving, product handling and customer service skills of all delivery teams.
Through KPI monitoring and follow-up, the manager will be an advocate for the required professional behaviors and expectations set forth by Metro.
Manage driver activity ensuring drivers are following all warehouse procedures when in the warehouse.
Maintain vehicle records for Metro owned vehicles as well monitoring vehicle PM schedule, general maintenance, and repairs.
Assist in escalated CSR issues
Ensure end of day checklist is completed and signed off Send end of day report to all EDM managers at the end of each shift
Route Audits (random and unannounced delivery audits).
Collaboration, development and updating of delivery training materials.
Comprehensive knowledge of all Client/Retailer SOP’s.
Assist in the recruiting and onboarding of new Delivery Partners and Delivery staff.
NPS (customer feedback survey) awareness, auditing, and improvement programs.
Manage and document the initial, recurring and “as needed” training programs.
Identify and resolve product and property damage root causes.
Management of Delivery Partner recycling and waste responsibilities (sorting and offloading)
Manage Delivery Partner Returns processes (repackaging, concealed damage protocols)
Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation).
Training of Delivery App (TMS) usage and compliance.
KPI audits and corrective action plans
Regular participation in dock meetings and load outs.
Develop claims mitigation and resolution programs.
Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)
Other duties as assigned

EDUCATION

High school diploma/GED require

Experience

Previous experience as an Operations Manager or a similar leadership position
5 years of proven success in Supply Chain or similar industry
Must be able to communicate effectively in English in both written and oral forms

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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More about this job

Responsibilities

Oversee last-mile delivery operations with third-party partners, ensuring compliance with company and client procedures, safety standards, and customer service expectations. Monitor performance and customer feedback, conduct audits and training, resolve escalated issues, manage vehicle and returns processes, and implement corrective actions and continuous improvements.

Requirements

A high school diploma or GED is required, along with at least five years of successful experience in supply chain or a similar industry. Candidates should have prior operations management or comparable leadership experience and be able to communicate effectively in written and spoken English.

Skills

Last-Mile Delivery Operations
KPI Monitoring and Auditing
Driver Compliance
Customer Service
Safety Compliance
Training and Onboarding
Route Audits
Fleet Maintenance
Root Cause Analysis
Claims Mitigation
Continuous Improvement
Problem Solving
Communication
Planning and Results Orientation
Change Management

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Last-Mile Delivery
Supply Chain
Third-Party Delivery Partners
Standard Operating Procedures
Key Performance Indicators
Route Audits
Driver Compliance
Customer Service
Customer Feedback Surveys
Delivery Training
Onboarding
Vehicle Preventive Maintenance
Fleet Maintenance
Product Handling
Warehouse Procedures
Returns Processing
Recycling and Waste Management
Claims Mitigation
Corrective Action Plans
Root Cause Analysis
Safety Compliance
Continuous Improvement
Contingency Planning
Brand Standards

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