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Jobs in Canada

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Added 6 mins ago
(CAN) Manager, Facility Services
Walmart Canada
Winnipeg, MB
Full-time
Provides supervision and development opportunities for associates by selecting and training, mentoring assigning duties building a team based work environment establishing performance…
Added 6 mins ago
Senior Manager Benefits & Wellness
IG Wealth Management
MB · Manitoba, Canada
Full-time
Provide leadership and guidance to the team, including establishing performance objectives, supporting the development of direct reports, and fostering a high-performing team environment.
Added 6 mins ago
Senior Manager Benefits & Wellness
IG Wealth Management
ON · Ontario, Canada
Full-time
Provide leadership and guidance to the team, including establishing performance objectives, supporting the development of direct reports, and fostering a high-performing team environment.
Added 6 mins ago
Absence, Time Tracking & Payroll Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 6 mins ago
Account Manager - Commercial Insurance
Westland Insurance Group Ltd.
Calgary, AB
Full-time
We’re searching for a Commercial Account Manager. Are you searching for new possibilities?
Added 6 mins ago
Full Time (CAN) Customer Service Manager
Walmart Canada
Charlottetown, PE
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 6 mins ago
Reman Operation Support
Epiroc
Sudbury, ON · Lively, ON
Full-time
To provide operation support to the Reman Shop Manager and Workshop Operations Manager. This position undertakes data analysis, documentation management, project research, reporting and…
Added 6 mins ago
Account Manager - Commercial Insurance
Westland Insurance Group Ltd.
Calgary, AB
Full-time
We’re searching for a Commercial Account Manager. Are you searching for new possibilities?
Added 6 mins ago
(CAN) Fashion Department Manager
Walmart Canada
Kamloops, BC
Full-time
Position Summary...The Fashion Department Manager plays a key leadership role in bringing the fashion departments to life each day. By leading and supporting fashion associates, this role…
Added 6 mins ago
Corporate Parts Manager
Westerra Equipment
Abbotsford, BC
Full-time
Professional Development: Opportunities to strengthen your leadership, purchasing, inventory, and business management skills.
Added 20 mins ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.
Added 20 mins ago
Manager, Education Excellence
Safety Codes Council
AB · Edmonton, AB
$114,000 to $156,000 CAD / year
Full-time
We're looking for a Manager, Education Excellence to lead the team responsible for education programs that support certification and professional development across Alberta's safety codes…
Added 20 mins ago
(CAN) Pharmacy Manager
Walmart Canada
Olds, AB
Contract
Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see…
Added 20 mins ago
Customer Service Manager
Walmart Canada
Kemptville, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 20 mins ago
Senior Client Manager
State Street
Toronto, ON
Full-time
…an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles…
Added 20 mins ago
Sales Representative
Match Retail
Woodbridge, ON
Full-time
Work in partnership with the store sales team and leadership team to build strong relationships
Added 20 mins ago
Business Development Manager
Epiroc
Vancouver, BC
Full-time
Join Our Team as a Business Development Manager at Epiroc!
Added 20 mins ago
Station Manager, Construction Technical Office
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
Full-time
The CTO Station Manager is a design management role responsible for coordinating all design aspects of the assigned stations scope during the construction phase. The role provides the…
Added 21 mins ago
Murex Integration Delivery Lead
Accenture
Toronto, ON · Montreal, QC
Full-time
Contribute to the growth of Accenture’s Murex and Capital Markets practice through people development, asset creation, and thought leadership
Added 21 mins ago
Senior Manager, Regulatory Reporting - Personal Banking
RBC
Toronto, ON
Full-time
The Senior Manager, Regulatory Reporting – Personal Banking will lead regulatory reporting processes for Personal Banking Financial Control, managing submissions to OSFI, Bank of Canada,…
Added 21 mins ago
Manager, Financial Crimes Oversight Testing
RBC
Toronto, ON · Vancouver, BC · Halifax, NS
Full-time
…effectiveness testing and related working papers, issue identification, development and validation of issue action plans, and aiding in the formulation of the executive…
Added 21 mins ago
Senior Manager Process Re-Engineering
RBC
Toronto, ON
Full-time
As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a…
Added 21 mins ago
Senior Manager, Corporate Card Vendor Programs
RBC
Toronto, ON
Full-time
…on corporate card market trends and best practices, advising leadership on emerging opportunities and competitive positioning. Balance vendor management, product optimization, compliance,…
Added 21 mins ago
Branch Manager Advisor
RBC
NS
Full-time
As a Branch Manager Advisor, you fulfill a critical role in the branch with 40-50% of your time spent providing advice to clients as a Financial Advisor and 50-60% in a Branch leadership…
Added 21 mins ago
Senior Manager, Employee Expenses Category
RBC
Toronto, ON
Full-time
Maintain category dashboards, deliver analytics on spend, savings, compliance, and employee experience metrics to leadership

Metro Supply Chain

Manager Operations

Dartmouth, NS, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

The Home Delivery Operations Manager is responsible for overseeing last-mile delivery operations through third-party delivery partners, ensuring compliance with company standards, safety requirements, and customer service expectations. This role monitors operational performance, manages KPIs, conducts audits, oversees training and onboarding programs, resolves escalated issues, and drives continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and brand reputation.

Responsibilities

Coordinate delivery operations with 3rd-party delivery partners, monitoring policy standards, tracking performance data and customer service feedback
Responsible for ensuring delivery driver compliance to Metro SOPs. Including monitoring policy standards, tracking performance data and customer service feedback.
Track and audit the driving, product handling and customer service skills of all delivery teams.
Through KPI monitoring and follow-up, the manager will be an advocate for the required professional behaviors and expectations set forth by Metro.
Manage driver activity ensuring drivers are following all warehouse procedures when in the warehouse.
Maintain vehicle records for Metro owned vehicles as well monitoring vehicle PM schedule, general maintenance, and repairs.
Assist in escalated CSR issues
Ensure end of day checklist is completed and signed off Send end of day report to all EDM managers at the end of each shift
Route Audits (random and unannounced delivery audits).
Collaboration, development and updating of delivery training materials.
Comprehensive knowledge of all Client/Retailer SOP’s.
Assist in the recruiting and onboarding of new Delivery Partners and Delivery staff.
NPS (customer feedback survey) awareness, auditing, and improvement programs.
Manage and document the initial, recurring and “as needed” training programs.
Identify and resolve product and property damage root causes.
Management of Delivery Partner recycling and waste responsibilities (sorting and offloading)
Manage Delivery Partner Returns processes (repackaging, concealed damage protocols)
Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation).
Training of Delivery App (TMS) usage and compliance.
KPI audits and corrective action plans
Regular participation in dock meetings and load outs.
Develop claims mitigation and resolution programs.
Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)
Other duties as assigned

EDUCATION

High school diploma/GED require

Experience

Previous experience as an Operations Manager or a similar leadership position
5 years of proven success in Supply Chain or similar industry
Must be able to communicate effectively in English in both written and oral forms

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Oversee last-mile delivery operations with third-party partners, ensuring compliance with company and client procedures, safety standards, and customer service expectations. Monitor performance and customer feedback, conduct audits and training, resolve escalated issues, manage vehicle and returns processes, and implement corrective actions and continuous improvements.

Requirements

A high school diploma or GED is required, along with at least five years of successful experience in supply chain or a similar industry. Candidates should have prior operations management or comparable leadership experience and be able to communicate effectively in written and spoken English.

Skills

Last-Mile Delivery Operations
KPI Monitoring and Auditing
Driver Compliance
Customer Service
Safety Compliance
Training and Onboarding
Route Audits
Fleet Maintenance
Root Cause Analysis
Claims Mitigation
Continuous Improvement
Problem Solving
Communication
Planning and Results Orientation
Change Management

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Last-Mile Delivery
Supply Chain
Third-Party Delivery Partners
Standard Operating Procedures
Key Performance Indicators
Route Audits
Driver Compliance
Customer Service
Customer Feedback Surveys
Delivery Training
Onboarding
Vehicle Preventive Maintenance
Fleet Maintenance
Product Handling
Warehouse Procedures
Returns Processing
Recycling and Waste Management
Claims Mitigation
Corrective Action Plans
Root Cause Analysis
Safety Compliance
Continuous Improvement
Contingency Planning
Brand Standards

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