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Added 3 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Windsor, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 mins ago
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Assistant Manager, Operations | Pacific Centre
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…our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that…
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ON · York, ON
$88,193 to $106,569 CAD / year
Full-time
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Metro Supply Chain

Manager Operations

Dartmouth, NS, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

The Home Delivery Operations Manager is responsible for overseeing last-mile delivery operations through third-party delivery partners, ensuring compliance with company standards, safety requirements, and customer service expectations. This role monitors operational performance, manages KPIs, conducts audits, oversees training and onboarding programs, resolves escalated issues, and drives continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and brand reputation.

Responsibilities

Coordinate delivery operations with 3rd-party delivery partners, monitoring policy standards, tracking performance data and customer service feedback
Responsible for ensuring delivery driver compliance to Metro SOPs. Including monitoring policy standards, tracking performance data and customer service feedback.
Track and audit the driving, product handling and customer service skills of all delivery teams.
Through KPI monitoring and follow-up, the manager will be an advocate for the required professional behaviors and expectations set forth by Metro.
Manage driver activity ensuring drivers are following all warehouse procedures when in the warehouse.
Maintain vehicle records for Metro owned vehicles as well monitoring vehicle PM schedule, general maintenance, and repairs.
Assist in escalated CSR issues
Ensure end of day checklist is completed and signed off Send end of day report to all EDM managers at the end of each shift
Route Audits (random and unannounced delivery audits).
Collaboration, development and updating of delivery training materials.
Comprehensive knowledge of all Client/Retailer SOP’s.
Assist in the recruiting and onboarding of new Delivery Partners and Delivery staff.
NPS (customer feedback survey) awareness, auditing, and improvement programs.
Manage and document the initial, recurring and “as needed” training programs.
Identify and resolve product and property damage root causes.
Management of Delivery Partner recycling and waste responsibilities (sorting and offloading)
Manage Delivery Partner Returns processes (repackaging, concealed damage protocols)
Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation).
Training of Delivery App (TMS) usage and compliance.
KPI audits and corrective action plans
Regular participation in dock meetings and load outs.
Develop claims mitigation and resolution programs.
Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)
Other duties as assigned

EDUCATION

High school diploma/GED require

Experience

Previous experience as an Operations Manager or a similar leadership position
5 years of proven success in Supply Chain or similar industry
Must be able to communicate effectively in English in both written and oral forms

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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More about this job

Responsibilities

Oversee last-mile delivery operations with third-party partners, ensuring compliance with company and client procedures, safety standards, and customer service expectations. Monitor performance and customer feedback, conduct audits and training, resolve escalated issues, manage vehicle and returns processes, and implement corrective actions and continuous improvements.

Requirements

A high school diploma or GED is required, along with at least five years of successful experience in supply chain or a similar industry. Candidates should have prior operations management or comparable leadership experience and be able to communicate effectively in written and spoken English.

Skills

Last-Mile Delivery Operations
KPI Monitoring and Auditing
Driver Compliance
Customer Service
Safety Compliance
Training and Onboarding
Route Audits
Fleet Maintenance
Root Cause Analysis
Claims Mitigation
Continuous Improvement
Problem Solving
Communication
Planning and Results Orientation
Change Management

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Last-Mile Delivery
Supply Chain
Third-Party Delivery Partners
Standard Operating Procedures
Key Performance Indicators
Route Audits
Driver Compliance
Customer Service
Customer Feedback Surveys
Delivery Training
Onboarding
Vehicle Preventive Maintenance
Fleet Maintenance
Product Handling
Warehouse Procedures
Returns Processing
Recycling and Waste Management
Claims Mitigation
Corrective Action Plans
Root Cause Analysis
Safety Compliance
Continuous Improvement
Contingency Planning
Brand Standards

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