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Added 15 mins ago
Senior Project Manager
Insight Global
Toronto, ON
$60 to $67 CAD / hour
Contract
Insight Global is seeking a hands-on Senior Project Manager to lead the successful delivery of enterprise application, software, database, and infrastructure projects for one of our large…
Added 15 mins ago
VP/Director of Operations – Packaging Manufacturing
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
Full-time
Drive improvements in productivity, throughput, labour efficiency, waste, downtime, quality and on-time delivery.
Added 15 mins ago
Sr Fullstack Developer(MuleSoft)
York Digital Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 15 mins ago
Customer Service/Account Manager – Packaging
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
Full-time
A growing packaging manufacturer is seeking an experienced Customer Service/Account Manager to join their team.
Added 15 mins ago
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
Full-time
As a Branch Service Manager, you will play a key role in:
Added 15 mins ago
General Manager – Print Manufacturing
Stoakley-Stewart Consultants Ltd.
Cambridge, ON
Full-time
A well-established and growing print manufacturer is seeking an experienced General Manager to lead the organization through its next stage of growth.
Added 16 mins ago
Vehicle Logistics Coordinator - 401 Dixie Hyundai
AutoCanada Inc.
Mississauga, ON
Full-time
…inspections, and coordinate with the service department for pre-delivery inspections (PDIs) and detailing. By maintaining precise lot management, tracking keys and stock numbers in the…
Added 16 mins ago
Sales Consultant
HSC Holdings Inc
Toronto, ON
Arrange trade-in appraisals through the Pre-Owned Sales Manager.
Added 16 mins ago
Sales Consultant
HSC Holdings Inc
Toronto, ON
Full-time
Arrange trade-in appraisals through the Pre-Owned Sales Manager.
Added 32 mins ago
Program Manager
GeoSpectrum Technologies, Inc
Dartmouth, NS
Full-time
Partnering with the Business Development team, the Program Manager plays a key role in preparing bids and proposals. Upon contract award, this role takes ownership of the full program life…
Added 32 mins ago
Nurse Case Manager
Canadian Mental Health Association Toronto Branch
Toronto, ON
$63,879 to $69,994 CAD / year
Full-time
Nurse Case Manager (RN) – Primary Care (Full Time – Permanent)
Added 46 mins ago
Marketing coordinator / Educator (Design and Architecture for kids)
PETIT ARCHITECT DESIGN FOR KIDS
Vancouver, BC
Part-time
Travel to various program locations within British Columbia as needed.
Added 46 mins ago
Concierge
JLL
Toronto, ON
$57,000 to $60,000 CAD / year
Full-time
Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
Added 47 mins ago
Sterility Assurance Lead - Day shift (Monday to Friday 8:00-17:30)
Baxter International Inc.
Mississauga, ON
Full-time
…continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and…
Added 47 mins ago
Logistics Coordinator
Amrize
AB · Calgary, AB
Coordinate effectively with Logistics Manager, Operations, Quality Control (QA/QC), and Sales teams to resolve order or delivery issues and ensure customer satisfaction.
Added 47 mins ago
PROJECT MANAGER (PRIORITY DEVELOPMENT REVIEW)
City of Toronto
Toronto, ON
Reporting to the Manager, Priority Development Review Service, the Project Manager is accountable for advancing a portfolio of high-profile development applications through the City’s…
Added 1 hour ago
Capital market support engineer
Capgemini
Montreal, QC
Ensure delivery according to pre-agreed timelines and budget constraints.
Added 1 hour ago
Part-Time Professor, Electrical Trade Practices
Georgian College
ON
Part-time
Located in Bracebridge, reporting to the Manager, School College Partnerships, the incumbent develops and delivers Electrical Trade Practices (ELEC1013) in the dual credit program.
Added 1 hour ago
Temporary Administrative Assistant 6 (up to 12 months)
City of Saint John
Saint John, NB
Temporary
Reporting to the Manager, Customer Service & Operations in Growth and Community Services, the position is responsible for a variety of administrative duties to provide the necessary support…
Added 1 hour ago
Service Sales Manager - East Canada
Voith Group
ON · Ontario, Canada
Full-time
Our Service Sales Manager is a self-motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging their mutually beneficial relationship to deliver…
Added 1 hour ago
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 1 hour ago
Superintendent (Live-In)
Morguard
Kitchener, ON
Full-time
A comprehensive, competitive benefits program that promotes health and wellness.
Added 1 hour ago
Capital market support engineer
Capgemini
Montreal, QC
Full-time
Ensure delivery according to pre-agreed timelines and budget constraints.
Added 1 hour ago
Technical Trainer
Survalent
Toronto, ON · Greater Toronto Area, Canada
Full-time
▪Work closely with Product Management, Product Knowledge, Development, Support, Project Delivery, and other subject matter experts to validate the technical accuracy and relevance of…
Added 1 hour ago
Senior Product Manager, Applied AI
Coursera
Canada
We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.

Metro Supply Chain

Manager Operations

Dartmouth, NS, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

The Home Delivery Operations Manager is responsible for overseeing last-mile delivery operations through third-party delivery partners, ensuring compliance with company standards, safety requirements, and customer service expectations. This role monitors operational performance, manages KPIs, conducts audits, oversees training and onboarding programs, resolves escalated issues, and drives continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and brand reputation.

Responsibilities

Coordinate delivery operations with 3rd-party delivery partners, monitoring policy standards, tracking performance data and customer service feedback
Responsible for ensuring delivery driver compliance to Metro SOPs. Including monitoring policy standards, tracking performance data and customer service feedback.
Track and audit the driving, product handling and customer service skills of all delivery teams.
Through KPI monitoring and follow-up, the manager will be an advocate for the required professional behaviors and expectations set forth by Metro.
Manage driver activity ensuring drivers are following all warehouse procedures when in the warehouse.
Maintain vehicle records for Metro owned vehicles as well monitoring vehicle PM schedule, general maintenance, and repairs.
Assist in escalated CSR issues
Ensure end of day checklist is completed and signed off Send end of day report to all EDM managers at the end of each shift
Route Audits (random and unannounced delivery audits).
Collaboration, development and updating of delivery training materials.
Comprehensive knowledge of all Client/Retailer SOP’s.
Assist in the recruiting and onboarding of new Delivery Partners and Delivery staff.
NPS (customer feedback survey) awareness, auditing, and improvement programs.
Manage and document the initial, recurring and “as needed” training programs.
Identify and resolve product and property damage root causes.
Management of Delivery Partner recycling and waste responsibilities (sorting and offloading)
Manage Delivery Partner Returns processes (repackaging, concealed damage protocols)
Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation).
Training of Delivery App (TMS) usage and compliance.
KPI audits and corrective action plans
Regular participation in dock meetings and load outs.
Develop claims mitigation and resolution programs.
Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
Ensure the company’s brand and reputation is upheld (100% uniform compliance, clean truck policy, safety etc.)
Other duties as assigned

EDUCATION

High school diploma/GED require

Experience

Previous experience as an Operations Manager or a similar leadership position
5 years of proven success in Supply Chain or similar industry
Must be able to communicate effectively in English in both written and oral forms

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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More about this job

Responsibilities

Oversee last-mile delivery operations with third-party partners, ensuring compliance with company and client procedures, safety standards, and customer service expectations. Monitor performance and customer feedback, conduct audits and training, resolve escalated issues, manage vehicle and returns processes, and implement corrective actions and continuous improvements.

Requirements

A high school diploma or GED is required, along with at least five years of successful experience in supply chain or a similar industry. Candidates should have prior operations management or comparable leadership experience and be able to communicate effectively in written and spoken English.

Skills

Last-Mile Delivery Operations
KPI Monitoring and Auditing
Driver Compliance
Customer Service
Safety Compliance
Training and Onboarding
Route Audits
Fleet Maintenance
Root Cause Analysis
Claims Mitigation
Continuous Improvement
Problem Solving
Communication
Planning and Results Orientation
Change Management

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Last-Mile Delivery
Supply Chain
Third-Party Delivery Partners
Standard Operating Procedures
Key Performance Indicators
Route Audits
Driver Compliance
Customer Service
Customer Feedback Surveys
Delivery Training
Onboarding
Vehicle Preventive Maintenance
Fleet Maintenance
Product Handling
Warehouse Procedures
Returns Processing
Recycling and Waste Management
Claims Mitigation
Corrective Action Plans
Root Cause Analysis
Safety Compliance
Continuous Improvement
Contingency Planning
Brand Standards

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