Operations Manager Dispatch & Transport

Delta, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SCHEDULE: Monday - Friday

Summary

Ensure customer and vendor relationships are established or managed, and ensuring all Service Level Agreements (SLA’s) and daily Key Performance Indicators (KPI’s) are met
Create and deliver reports and presentations, including the use of meaningful charts, graphs, or other data visualizations, using data analysis to drive and develop recommendations as a foundation to creating and maintain strong customer relationships
Oversee the design of advanced modeling, what-if analyses, predictive analyses, and strategic planning studies
Collaborate with the Analytics group to glean insights from historical analyses to drive predictive modeling analyses and evaluate the impacts of proposed process and operational adjustments.
Evaluate the impacts of proposed process improvements, operational adjustments, and new technologies; quantifies results of analyses of alternative approaches to managing changes
Develop recommendations to improve strategic planning and network performance; presents the results of complex analysis and operations research to management and clients.
Support transportation functions by selecting cost-effective carriers, and ensuring providers are meeting pickup and delivery requirements
Ensure carrier compliance to delivery performance standards and manage customer freight claims (OS&D)
- Oversight and Compliance of Freight Audit and Rate Management
- Rate orders and quotes according to tariffs, provide quotations to client when requested
- Manage and track carrier invoice submissions
- Use TMS system and manual processes to audit invoices
- Generate reporting on audit results
Achieve Financial, Service and Operational budgets
Responsible for ensuring a safe, secure and fair work environment for all team members
Responsible for ensuring that processes, and changes are effectively deployed to ensure continuity of operational performance and client satisfaction

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Manage customer and vendor relationships, service levels, transportation providers, freight claims, rate management, and invoice audits while meeting financial, service, and operational budgets. Analyze operational data, develop predictive models and improvement recommendations, and ensure process changes support safe, continuous operations and client satisfaction.

Requirements

The posting does not specify formal education, certifications, or years of experience. It emphasizes analytical and problem-solving ability, transportation and freight operations knowledge, customer-focused communication, collaboration, planning, financial awareness, and the ability to manage change and develop others.

Skills

Key Performance Indicator Management
Data Analysis
Data Visualization
Predictive Modeling
Strategic Planning
Operations Research
Transportation Management
Carrier Selection
Carrier Compliance
Freight Claims Management
Freight Audit
Rate Management
Invoice Auditing
Budget Management

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Transportation
Logistics
Distribution
Customer Relationships
Vendor Relationships
Service Level Agreements
Key Performance Indicators
Data Analysis
Data Visualization
Predictive Modeling
What-If Analysis
Strategic Planning
Operations Research
Network Performance
Carrier Selection
Pickup and Delivery Requirements
Carrier Compliance
Freight Claims
Overages, Shortages, and Damages
Freight Audit
Rate Management
Tariffs
Quotations
Invoice Auditing
Process Improvement
Operational Budgets
Change Management

Report this job