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Metro Supply Chain

Operations Supervisor

Bolton, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

Monday to Friday - Morning shift 6:30am-3:00pm

Responsibilities

Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
Assumes additional related responsibilities as required.

Experience

Five (5) years Distribution experience (3PL experience would be an asset)
At least two (2) years supervisory experience, preferably in a 3PL Operations role
Computer literacy in MS software.
Proficiency with Warehouse Management Systems (WMS)
Exemplary attendance and punctuality

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION

Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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More about this job

Responsibilities

Lead all shift operations, including labor scheduling, employee briefings, order fulfillment, safety, quality, and customer relations. Track and improve operational performance using KPIs, manage labor records and costs, and coach employees while addressing performance and disciplinary matters.

Requirements

Requires five years of distribution experience and at least two years of supervisory experience; 3PL operations experience is an asset. Candidates should be proficient with Microsoft software and warehouse management systems, with a college diploma in Business Management focused on Logistics Management preferred or equivalent experience.

Skills

Shift Scheduling
Team Leadership
Warehouse Operations
Workforce Planning
Health and Safety
Customer Relations
Performance Management
KPI Tracking
Continuous Improvement
Coaching and Employee Development
Conflict and Disciplinary Management
Order Picking and Packing
Warehouse Management Systems
Microsoft Office
Problem Solving
Communication

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Distribution
Third-Party Logistics
Warehouse Operations
Shift Supervision
Labor Scheduling
Production Goals
Order Picking
Packing Procedures
Priority Shipments
Customer Relations
Health and Safety
Occupational Health and Safety Act
Performance Indicators
Key Performance Indicators
Key Activity Indicators
Continuous Improvement
Labor Cost Allocation
Performance Appraisals
Employee Coaching
Microsoft Software
Warehouse Management Systems
Logistics Management
Operational Efficiency
Quality Standards
Safety Compliance

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