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Added 14 mins ago
Assistant Manager - Stock Yards Village
Old Navy
Toronto, ON
Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 30 mins ago
Floor Security (PT) - River Rock Casino Resort
Lahal Management LP
Richmond, BC
$23.91 to $24.52 CAD / hour
Part-time
Under the direct supervision of the Shift Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external)…
Added 30 mins ago
Server Assistant
Westin Resort and Spa Whistler
Whistler, BC
Up to $19.25 CAD / hour
Full-time
…restaurant operations to ensure that guests have an enjoyable dining experience by providing quality customer service. They greet and direct guests, they assist servers with food delivery,…
Added 44 mins ago
Management Trainee
Enterprise
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 44 mins ago
Management Trainee
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Added 1 hour ago
Front End - Manager Front End
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Added 1 hour ago
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Added 2 hours ago
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Contract
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Added 2 hours ago
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Added 2 hours ago
ESG-Intern
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Bolton, ON
Part-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
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Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 2 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
…depending on team availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in…
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Project Manager, Sales Enablement & Executive Customer Engagement
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Title: Project Manager, Sales Enablement & Executive Customer Engagement
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Lead multilayer PCB design for characterization platforms and customer evaluation kits
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Financial Manager
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…stakeholders within the Finance and Accounting function as well as our Customer Service organization. This candidate will play an integral role in providing insightful and meaningful data…
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Technical Advisor
National Bank of Canada
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Full-time
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Personal Banking Advisor
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Full-time
Customer service experience, inclusive attitude, and openness to diversity.
Added 3 hours ago
Retention Specialist
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Full-time · Remote
We partner closely with Customer Success, Support, Product, and Billing to surface churn risks, share insights from customer conversations, and continuously improve the overall customer…
Added 3 hours ago
Assistant Manager - BOSS Outlet, McArthur Glen
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Vancouver, BC
Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 3 hours ago
Assistant Manager - BOSS Store, St. Foy
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Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 3 hours ago
Assistant Manager - HUGO Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…

Metro Supply Chain

Operations Supervisor

Bolton, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Summary

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

Monday to Friday - Morning shift 6:30am-3:00pm

Responsibilities

Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
Assumes additional related responsibilities as required.

Experience

Five (5) years Distribution experience (3PL experience would be an asset)
At least two (2) years supervisory experience, preferably in a 3PL Operations role
Computer literacy in MS software.
Proficiency with Warehouse Management Systems (WMS)
Exemplary attendance and punctuality

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION

Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Lead all shift operations, including labor scheduling, employee briefings, order fulfillment, safety, quality, and customer relations. Track and improve operational performance using KPIs, manage labor records and costs, and coach employees while addressing performance and disciplinary matters.

Requirements

Requires five years of distribution experience and at least two years of supervisory experience; 3PL operations experience is an asset. Candidates should be proficient with Microsoft software and warehouse management systems, with a college diploma in Business Management focused on Logistics Management preferred or equivalent experience.

Skills

Shift Scheduling
Team Leadership
Warehouse Operations
Workforce Planning
Health and Safety
Customer Relations
Performance Management
KPI Tracking
Continuous Improvement
Coaching and Employee Development
Conflict and Disciplinary Management
Order Picking and Packing
Warehouse Management Systems
Microsoft Office
Problem Solving
Communication

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Distribution
Third-Party Logistics
Warehouse Operations
Shift Supervision
Labor Scheduling
Production Goals
Order Picking
Packing Procedures
Priority Shipments
Customer Relations
Health and Safety
Occupational Health and Safety Act
Performance Indicators
Key Performance Indicators
Key Activity Indicators
Continuous Improvement
Labor Cost Allocation
Performance Appraisals
Employee Coaching
Microsoft Software
Warehouse Management Systems
Logistics Management
Operational Efficiency
Quality Standards
Safety Compliance

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