Operations Supervisor
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
Schedule : Monday to Friday from 9AM to 5:30PM
Summary
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of operational performance, customer relations, continuous improvement, and people development.
Responsibilities
COMPETENCIES
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
Schedule : Monday to Friday from 9AM to 5:30PM
Summary
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of operational performance, customer relations, continuous improvement, and people development.
Responsibilities
- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
- Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
- Hold Team Leaders accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- On a daily basis approve all labour hours using UKG in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Maintain a clean and safe work environment.
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
- Assumes additional related responsibilities as required.
- Five (5) years of experience in the distribution industry (experience in a 3PL environment would be considered an asset).
- At least two (2) years of supervisory experience, preferably in a 3PL operation.
- Must be able to operate all material handling equipment, including Reach Truck, Dock Stocker, and Walkie.
- Proficient in Microsoft Office applications.
- Proficient in Warehouse Management Systems (WMS).
- Demonstrates excellent attendance and punctuality.
COMPETENCIES
- Bilingual (English and French) as the incumbent will communicate with individuals outside of the province of Quebec.
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
- Diploma degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
More about this job
Responsibilities
Lead shift operations by scheduling labor, coordinating warehouse tasks and order priorities, monitoring performance and quality, and ensuring safe, efficient work. Develop employees through coaching and performance management, maintain customer relationships, and oversee accurate labor-hour approval and reporting.
Requirements
Requires five years of distribution industry experience, including at least two years in a supervisory role; 3PL experience is an asset. Candidates must be able to operate reach trucks, dock stockers, and walkies, and be proficient with Microsoft Office and WMS; a supply chain, logistics, or business administration diploma or equivalent related experience is required, along with English-French bilingual communication.
Skills
- Shift Operations Management
- Labor Scheduling
- Team Leadership
- Customer Relations
- Continuous Improvement
- KPI Tracking
- Performance Analysis
- Employee Coaching
- Performance Appraisals
- Conflict and Disciplinary Management
- Warehouse Management Systems
- Microsoft Office
- Material Handling Equipment Operation
- Order Picking and Packing
- Occupational Health and Safety
- Bilingual Communication
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Wellness Programs
- Retirement Savings Program With Company Match
- Company Team Wear Allowance
- Employee Appreciation Day
- Company-Sponsored Social Events
- Community Volunteering
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Management & Leadership
- Transportation
- Security & Safety
Keywords
- Supply Chain
- Distribution
- Third-Party Logistics
- Warehouse Operations
- Labor Scheduling
- Shift Briefings
- Order Prioritization
- Picking and Packing
- Customer Relations
- Continuous Improvement
- Key Performance Indicators
- Performance Reporting
- UKG
- Labor Hours Approval
- Employee Coaching
- Performance Appraisals
- Disciplinary Documentation
- Occupational Health and Safety Act
- Workplace Safety
- Microsoft Office
- Warehouse Management Systems
- Reach Truck
- Dock Stocker
- Walkie
- English-French Bilingualism