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Added 6 mins ago
JH
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LI
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Metro Supply Chain

Operations Supervisor

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Schedule : Monday to Friday from 9AM to 5:30PM

Summary

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of operational performance, customer relations, continuous improvement, and people development.

Responsibilities

Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
Hold Team Leaders accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
On a daily basis approve all labour hours using UKG in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
Assumes additional related responsibilities as required.

Experience

Five (5) years of experience in the distribution industry (experience in a 3PL environment would be considered an asset).
At least two (2) years of supervisory experience, preferably in a 3PL operation.
Must be able to operate all material handling equipment, including Reach Truck, Dock Stocker, and Walkie.
Proficient in Microsoft Office applications.
Proficient in Warehouse Management Systems (WMS).
Demonstrates excellent attendance and punctuality.

 

COMPETENCIES

Bilingual (English and French) as the incumbent will communicate with individuals outside of the province of Quebec.
Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION 

Diploma degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Lead shift operations by scheduling labor, coordinating warehouse tasks and order priorities, monitoring performance and quality, and ensuring safe, efficient work. Develop employees through coaching and performance management, maintain customer relationships, and oversee accurate labor-hour approval and reporting.

Requirements

Requires five years of distribution industry experience, including at least two years in a supervisory role; 3PL experience is an asset. Candidates must be able to operate reach trucks, dock stockers, and walkies, and be proficient with Microsoft Office and WMS; a supply chain, logistics, or business administration diploma or equivalent related experience is required, along with English-French bilingual communication.

Skills

Shift Operations Management
Labor Scheduling
Team Leadership
Customer Relations
Continuous Improvement
KPI Tracking
Performance Analysis
Employee Coaching
Performance Appraisals
Conflict and Disciplinary Management
Warehouse Management Systems
Microsoft Office
Material Handling Equipment Operation
Order Picking and Packing
Occupational Health and Safety
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Distribution
Third-Party Logistics
Warehouse Operations
Labor Scheduling
Shift Briefings
Order Prioritization
Picking and Packing
Customer Relations
Continuous Improvement
Key Performance Indicators
Performance Reporting
UKG
Labor Hours Approval
Employee Coaching
Performance Appraisals
Disciplinary Documentation
Occupational Health and Safety Act
Workplace Safety
Microsoft Office
Warehouse Management Systems
Reach Truck
Dock Stocker
Walkie
English-French Bilingualism

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