Closed listing
Operations Supervisor (Day Shift)
- Elora, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.
SHIFT: Monday to Friday 7am-3pm
Responsibilities
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.
SHIFT: Monday to Friday 7am-3pm
Responsibilities
- Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
- Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
- Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Maintain a clean and safe work environment.
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
- Assumes additional related responsibilities as required.
- Five (5) years Distribution experience (3PL experience would be an asset)
- At least two (2) years supervisory experience, preferably in a 3PL Operations role
- Computer literacy in MS software.
- Proficiency with Warehouse Management Systems (WMS)
- Exemplary attendance and punctuality
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
- Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
More about this job
Responsibilities
The Operations Supervisor is responsible for managing daily shift operations, including labour scheduling, production goal attainment, and maintaining health and safety standards. They also oversee team performance, customer relations, and the implementation of continuous improvement initiatives.
Requirements
Candidates must have at least five years of distribution experience and two years of supervisory experience, preferably within a 3PL environment. Proficiency in MS software and Warehouse Management Systems (WMS) is required, along with a strong understanding of health and safety regulations.
Skills
- Operations management
- Warehouse management systems
- Supply chain management
- Team leadership
- Health and safety compliance
- KPI tracking
- Data analysis
- Performance management
- Customer relations
- Continuous improvement
- Labour scheduling
- Coaching
- Conflict resolution
- Inventory management
- Logistics management
- MS software proficiency
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Wellness programs
- Retirement savings program
- Company match
- Company team wear allowance
- Employee appreciation day
- Company sponsored social events
- Community volunteering
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Management & Leadership
- Manufacturing
- Transportation
- Customer Service & Support
Keywords
- Operations Supervisor
- 3PL
- Supply Chain
- Warehouse Management Systems
- WMS
- Logistics
- Distribution
- KPI
- Health and Safety
- Occupational Health and Safety Act
- Labour Scheduling
- Performance Appraisals
- Continuous Improvement
- Customer Centricity
- Data Collection
- Inventory Control
- Warehouse Operations
- Team Management
- Business Management
- Logistics Management