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Metro Supply Chain

Operations Supervisor (Day Shift)

Elora, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT: Monday to Friday 7am-3pm

Responsibilities

Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
Assumes additional related responsibilities as required.

Experience

Five (5) years Distribution experience (3PL experience would be an asset)
At least two (2) years supervisory experience, preferably in a 3PL Operations role
Computer literacy in MS software.
Proficiency with Warehouse Management Systems (WMS)
Exemplary attendance and punctuality

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION

Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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More about this job

Responsibilities

The Operations Supervisor is responsible for managing daily shift operations, including labour scheduling, production goal attainment, and maintaining health and safety standards. They also oversee team performance, customer relations, and the implementation of continuous improvement initiatives.

Requirements

Candidates must have at least five years of distribution experience and two years of supervisory experience, preferably within a 3PL environment. Proficiency in MS software and Warehouse Management Systems (WMS) is required, along with a strong understanding of health and safety regulations.

Skills

Operations management
Warehouse management systems
Supply chain management
Team leadership
Health and safety compliance
KPI tracking
Data analysis
Performance management
Customer relations
Continuous improvement
Labour scheduling
Coaching
Conflict resolution
Inventory management
Logistics management
MS software proficiency

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Wellness programs
Retirement savings program
Company match
Company team wear allowance
Employee appreciation day
Company sponsored social events
Community volunteering

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
3PL
Supply Chain
Warehouse Management Systems
WMS
Logistics
Distribution
KPI
Health and Safety
Occupational Health and Safety Act
Labour Scheduling
Performance Appraisals
Continuous Improvement
Customer Centricity
Data Collection
Inventory Control
Warehouse Operations
Team Management
Business Management
Logistics Management

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