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Metro Supply Chain

Operations Support Coordinator (Afternoon Shift)

Elora, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: Minimum 2 years hands on experience using a Warehouse Management System
Posting language: English
Posted: Sep 21, 2026

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Operations Support Coordinator

Afternoon shift: 3pm-11pm

Summary

Reporting to the Operations Supervisor, the Operations Support Coordinator is responsible for carrying out the order fulfillment work plan for the shift. Utilizing Warehouse Management System (WMS) best practices, the OSC coordinates order allocation, replenishment, and the flow of inbound and outbound freight throughout the warehouse with a focus on accuracy, quality, and efficiency.

Responsibilities

Order Picking and Replenishment:

Works closely with management to understand the volume and resource scheduling plan for orders and the respective deadlines which must be achieved.
Uses the work plan for the shift in allocating orders in small manageable batches respecting best practices and limiting work queue intervention.
Ensures customer orders are released to operations to enable completion as per management’s order fulfillment work plan.
Plans and ensures any value-added services such as stickering, MH10 labels and consolidation of LPNs is completed before final staging.
Monitors the WMS work queue to ensure work is being completed as per the order fulfillment work plan and reports any delays immediately to management.
Schedules, allocates and sets task priorities for customer rush orders.
Uses Outbound Order Progress Display/Load Planning Operations to monitor order progress to ensure timely completion of order picking.
Identifies and reports to management any reoccurring interruptions, errors or opportunities to improve the workflow.

Inbound And Outbound Freight

Using the inbound and outbound schedule assigns work to MHE Operators and monitors the flow of work throughout the shift.
Uses WMS to monitor receiving and shipping task progress to ensure timely completion of scheduled loading and offloading.
Assigns work and work instructions to Team Members for the manual offloading of trailers ‘lumping’.
Ensures customer rush order delivery commitments are met.
Identifies and reports to management any reoccurring interruptions, errors or opportunities to improve inbound and outbound freight flow.
Records in WMS delivery of received inbound trailers not yet put-away to a location.
Closes customer orders in Receiving Truck Operations.
Prepares all inbound and outbound transport carrier paperwork, including customer specific requirements.
Records and maintains trailer numbers and dock door numbers in WMS.
Monitor Load Planning Operations and ensures the site has adequate empty trailers to meet outbound shipping demand, advises carriers or CSR where there is a shortfall.
Oversee and control the arrival, departure, movement and storage for trailers in the yard.
Communicates with drivers to move trailers within the yard to ensure inbound and outbound trailer requirements are adequate.
Maintains CHEP inventory.

Experience

Minimum 2 years hands on experience using a Warehouse Management System

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION

Completion of secondary school is preferred

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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More about this job

Responsibilities

The Operations Support Coordinator manages the order fulfillment work plan, including order allocation, replenishment, and the flow of inbound and outbound freight. They also monitor warehouse operations to ensure accuracy, efficiency, and timely completion of tasks using the Warehouse Management System.

Requirements

Candidates must have a minimum of 2 years of hands-on experience using a Warehouse Management System. Completion of secondary school is preferred.

Skills

Warehouse Management System
Order fulfillment
Inventory management
Logistics coordination
Freight management
Task prioritization
Data analysis
Communication
Problem solving
Team leadership
Safety compliance
Load planning

Benefits

Medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Wellness programs
Retirement savings program
Company match
Company team wear allowance
Employee appreciation day
Company sponsored social events

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Management System
WMS
Logistics
Supply Chain
Order Fulfillment
Replenishment
Freight
Load Planning
Inventory
MHE Operators
Distribution
Operations Support
Yard Management
Carrier Paperwork
Safety
Data Driven
Customer Centricity
Problem Solving
Team Collaboration

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