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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
JOB TITLE: Senior Operations Manager
Summary
The Senior Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee warehousing activities in compliance with space availability, order fulfillment and business plans. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment. Other responsibilities will include the management of vendor data, and the ongoing health and safety of Metro Logistics through leadership, training, development of policies and procedures, and the issuing of reports.
MAJOR DUTIES AND RESPONSIBILIES
- Company Culture - exhibits the desired behaviors that support “Our Way” and looks for ways to say “Yes”
- Ensures quality and productivity goals are met on a daily basis
- Focuses on the facility’s service mission and ensures shift exceeds customer service expectation by:
- Utilizing shift leadership team to communicate and execute tasks
- Managing labour
- Ensures Team Managers execute daily assignments
- Understands and participates in budgeting, manpower planning and forecasting and managing expenditures
- Responsible for interviewing, hiring, training, development, coaching and performance appraisals for Team Supervisors and support team.
- Manages confidential information/documentation as required by policies
- Reviews records, reports, documents to comply with Company operational expectations
- Follows loss prevention, risk controls and quality assurance procedures to ensure a safe and clean work environment
- Continuously and accurately plans, supervises, reviews and evaluates shift performance within the distribution centre
- Proactively identifies and leads process improvement initiatives utilizing LEAN tools to optimize efficiency
- Identifies initiatives to improve team work, morale, cost savings, shift performance and reduced labour cost.
- Ensures workforce is well trained to provide seamless and timely delivery of service
- Communicates with and responds to Customer Service inquiries
- Accountable for troubleshooting problems through to resolution, escalating as necessary.
- Reviews and updates Standard Operating Procedures (SOPs) as required
- Assumes additional related responsibilities as required
Experience
- Minimum five years of Management Leadership experience.
- Experience working in a Third Party (3PL) logistics environment.
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
- A Bachelors Degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team. 