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Added 4 mins ago
Senior Project Manager - PL#83205
Peter Lucas
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Full-time
…standard project delivery. We are currently looking for a Project Manager to join our…
Added 4 mins ago
Senior Project Manager - PL#83205
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Metro Supply Chain

Senior Operations Manager - Warehousing

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

JOB TITLE: Senior Operations Manager

Summary

The Senior Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee warehousing activities in compliance with space availability, order fulfillment and business plans. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment. Other responsibilities will include the management of vendor data, and the ongoing health and safety of Metro Logistics through leadership, training, development of policies and procedures, and the issuing of reports.

MAJOR DUTIES AND RESPONSIBILIES

Company Culture - exhibits the desired behaviors that support “Our Way” and looks for ways to say “Yes”
Ensures quality and productivity goals are met on a daily basis
Focuses on the facility’s service mission and ensures shift exceeds customer service expectation by:
Utilizing shift leadership team to communicate and execute tasks
Managing labour
Ensures Team Managers execute daily assignments
Understands and participates in budgeting, manpower planning and forecasting and managing expenditures
Responsible for interviewing, hiring, training, development, coaching and performance appraisals for Team Supervisors and support team.
Manages confidential information/documentation as required by policies
Reviews records, reports, documents to comply with Company operational expectations
Follows loss prevention, risk controls and quality assurance procedures to ensure a safe and clean work environment
Continuously and accurately plans, supervises, reviews and evaluates shift performance within the distribution centre
Proactively identifies and leads process improvement initiatives utilizing LEAN tools to optimize efficiency
Identifies initiatives to improve team work, morale, cost savings, shift performance and reduced labour cost.
Ensures workforce is well trained to provide seamless and timely delivery of service
Communicates with and responds to Customer Service inquiries
Accountable for troubleshooting problems through to resolution, escalating as necessary.
Reviews and updates Standard Operating Procedures (SOPs) as required
Assumes additional related responsibilities as required

Experience

Minimum five years of Management Leadership experience.
Experience working in a Third Party (3PL) logistics environment.

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION

A Bachelors Degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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More about this job

Responsibilities

Direct warehouse operations, including staffing, receiving, storage, distribution, inventory control, customer service, and facility safety. Lead performance and process improvement, manage labor and expenditures, develop team members, and ensure operational procedures and customer service expectations are met.

Requirements

Requires at least five years of management leadership experience and experience in a third-party logistics environment. A bachelor's degree in supply chain management, logistics, or business administration is requested, or an equivalent combination of education and related experience.

Skills

Team Leadership
Labor Management
Budgeting And Forecasting
Employee Hiring And Development
Performance Management
Inventory Control
Customer Service
Process Improvement
Lean Tools
Problem Solving
Health And Safety
Risk Control
Quality Assurance
Standard Operating Procedures
Third-Party Logistics

Benefits

Medical, Dental, And Vision Coverage
Life And Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Employee Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Warehouse Operations
Third-Party Logistics
Supply Chain
Logistics
Distribution Center
Receiving
Storage
Order Fulfillment
Inventory Control
Labor Management
Manpower Planning
Budgeting
Forecasting
Customer Service
Lean Tools
Process Improvement
Standard Operating Procedures
Quality Assurance
Loss Prevention
Risk Controls
Health And Safety
Sanitation
Maintenance
Performance Appraisals
Team Development
Vendor Data

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