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Added 5 mins ago
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Metro Supply Chain

Supervisor Operations

Pointe-Claire, QC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

JOIN OUR TEAM

Spectrum Supply Chain Solutions is a privately owned third-party provider of customized logistics solutions. Join our team and you'll be part of a diverse team focused on delivering the best possible service to our customer, creating a fun and collaborative work environment, and giving back to the community.

Shift: Monday to Friday: 9:30 to 6:00pm

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people management and development.

Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
Ensure the sequences of orders are shipped based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
Hold Team Members accountable for ensuring proper loading procedures are followed and that all production meets or exceeds Client’s quality standards.
Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
On a daily basis approve all labour hours using UKG in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
Assumes additional related responsibilities as required.

Experience & Education

Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.
Five (5) years Distribution experience (3PL experience would be an asset)
At least two (2) years supervisory experience, preferably in a 3PL Operations role
Computer literacy in MS software.
Proficiency with Warehouse Management Systems (WMS)
MHE license would be an asset
Exemplary attendance and punctuality
Must be able to communicate in French and possess a basic knowledge of English to communicate with individuals outside the province of Quebec.

Join a diverse team empowered to continuously deliver value and make a real impact to our customers, our team, and our world.

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Lead all shift operations, including safety, staffing, production performance, customer service, order prioritization, and compliance with client quality standards. Track and report performance metrics, approve labour hours, maintain accurate records, and coach employees while addressing performance and disciplinary matters.

Requirements

The role prefers a college diploma in Business Management focused on Logistics Management or equivalent experience, along with five years of distribution experience and at least two years of supervisory experience. Candidates should be proficient with Microsoft software and warehouse management systems, have exemplary attendance, and be able to communicate in French with basic English; an MHE license is an asset.

Skills

Shift Operations Management
Team Leadership
Workforce Scheduling
Health And Safety Compliance
Operational Performance Management
Customer Relations
Continuous Improvement
Employee Coaching And Development
Performance Appraisals
Disciplinary Management
KPI Tracking And Reporting
Labour Hours Approval
Warehouse Management Systems
Microsoft Office Software
Order Prioritization
Loading Procedures

Benefits

Medical, Dental, And Vision Coverage
Life And Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Employee Team Wear Allowance
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Third-Party Logistics
Distribution
Logistics Management
Shift Operations
Warehouse Operations
Workforce Scheduling
Production Goals
Labour Cost Management
Health And Safety
Occupational Health And Safety Act
Workplace Violence And Harassment
Customer Relations
Continuous Improvement
People Management
Employee Development
Performance Appraisals
Disciplinary Procedures
Key Performance Indicators
Data Collection
UKG
Warehouse Management Systems
Microsoft Office
Material Handling Equipment License
Order Prioritization
Loading Procedures
Quality Standards
Labour Hours Approval

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