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Metro Supply Chain

Team Lead (Reverse)

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SHIFT: Tuesday to Saturday 3:00pm-11:30pm

Responsibilities

Manage end-to-end returns processes from the RMA through freight returns and returned goods processing.
Creating BOL’s for appropriate return orders to vendors.
Maintaining a good working relationship with the hub dispatch to coordinate in city store returns.
Complying to strict scheduling with the vendors to acquire the appropriate RMA.
Seek industry and organizational best practices; determine value and drive change where appropriate to gain efficiencies.
Ensure all reverse logistics documentation is performed with accuracy & efficiency.
Maintain targets, objectives, and goals throughout the warehouse and driver return process.
Implement/supervise safe practices and ensure all are compliant with Occupational Health and Safety Act.
Complete daily return log.
Maintain warehouse product placement.
Lead process for loading returns, staging and proper tagging.
Coordinate communications effectively with internal and external clients.
Time to Process, Tracking Time, Recovery Rate on Returned Goods, and Contract Compliance.
14. Able to load plan with daily trailers to ensure consistent flow of RVL goods within the network
Ensure return paperwork is properly filled out/attached to product.
Load rounder trailers every Wednesday & Friday with appropriate MTH return product
Oversees the returns area, organizes items and areas for drivers when offloading.
Printing off return slips to be attached to each specific return item.
Organize pieces into specific return areas and stage them when BOL has been created to send off the appropriate pieces.
Assist team with trailer loading for outbound product
Ensuring the staging lines are tagged.
Using Airtable to track daily returns and for looking up all relevant information.
Maintaining scheduled email to Best Buy for all return pieces to receive approval and BOL.
Communicate and work with staff to ensure the proper movement of materials in the warehouse.
Interact with dispatchers and customer service to work as a team when shipping and receiving trailers
Actively communicate with supervisor and operators to effectively handle required business levels
Complete paperwork and documentation accurately and effectively
Extra hours will be required for retail sales seasons and promotions and physical inventories.
Responsible for the direction of the warehouse team by participating in shift planning, organizing
priorities, assigning work and ensuring the understanding of company policy, procedures, performance
and health and safety standards
Monitor daily employee work assignments and follow up on performance results and responsibilities.
Assist in creating and maintaining an environment that promotes positive communication within the
facility as well as fostering teamwork within the operation
Assist in the additional training of employees as required
Maintain a clean and safe work environment

CORE COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION

High school or equivalent

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

Lead the warehouse returns operation, managing return authorizations, freight, documentation, staging, tagging, and loading while coordinating with vendors, dispatch, customer service, and internal teams. Direct and support warehouse employees through shift planning, work assignments, performance follow-up, training, and enforcement of safety and operational standards.

Requirements

A high school education or equivalent is listed, and the role calls for leadership capability in warehouse operations and reverse logistics. Candidates should be able to coordinate returns and shipments, maintain accurate records, communicate effectively with internal and external partners, and promote safe, efficient teamwork.

Skills

Reverse Logistics
Returns Processing
Warehouse Operations
Team Leadership
Shift Planning
Work Assignment
Vendor Coordination
Dispatch Coordination
Documentation Accuracy
Load Planning
Inventory and Product Placement
Occupational Health and Safety
Performance Monitoring
Employee Training
Communication
Problem Solving

Benefits

Medical, Dental, and Vision Coverage
Life and Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company-Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Reverse Logistics
Returns Management
Return Merchandise Authorization
Freight Returns
Returned Goods Processing
Bills of Lading
Vendor Coordination
Hub Dispatch
Warehouse Operations
Load Planning
Trailer Loading
Staging
Product Tagging
Return Documentation
Airtable
Best Buy
Occupational Health and Safety Act
Safety Compliance
Contract Compliance
Recovery Rate
Time to Process
Tracking Time
Shift Planning
Employee Performance
Team Leadership
Inventory Management
Customer Service
Transportation
Supply Chain
Continuous Improvement

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