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Added 11 days ago
Workforce Management Analyst
BrokerLink
Calgary, AB
Full-time
2-4 years’ experience in a workforce planning department (asset)
Added 2 days ago
Workforce Management Analyst
CBI Home Health
Winnipeg, MB · Calgary, AB · Toronto, ON
Full-time
CBI Home Health is looking to hire a Workforce Management Analyst in Toronto, Calgary or Winnipeg.
Added 3 days ago
Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
City of Brampton
Brampton, ON
Full-time
…transform business processes and practices in the area of WFM Workforce Management solutions supporting Employee Time Capture, Absence Management (Time and Attendance) and Workforce…
Added 11 days ago
Workforce Analyst
Best Buy Canada
Langley (District), BC
Full-time
As a Workforce Analyst, you will support the Distribution Centre (DC) Engineering team in maintaining labour standards, workforce planning processes, and workforce management systems.…
Added 18 days ago
Workforce Analyst, Workforce Management Solutions
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Manager, Workforce Management Solutions (WMS) within the Provincial Health Services Authority (PHSA). The Analyst provides support and functional troubleshooting for the…
Added 19 days ago
Workforce Management (WFM) Applications Analyst
Metro Supply Chain
Mississauga, ON
Full-time
We are seeking a highly skilled and detail-oriented WFM Applications Analyst to support and optimize our Workforce Management (WFM) / Time & Attendance systems. This role plays a critical…
Added 23 days ago
Workforce Analyst, Workforce Management Solutions
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Manager, Workforce Management Solutions (WMS) within the Provincial Health Services Authority (PHSA). The Analyst provides support and functional troubleshooting for the…
Added 23 days ago
Senior Workforce Analyst, Workforce Management Solutions
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Manager, Workforce Management Solutions (WMS) within the Provincial Health Services Authority (PHSA). The Senior Analyst provides support and functional troubleshooting for…
Added 25 days ago
Senior Compliance Analyst (Workforce & Employment)
KOMP
Vancouver, BC
Full-time
Job Title: Senior Compliance Analyst (Workforce & Employment)
Added 17 days ago
Analyst, Global Support Workforce Planning
Lyft
Toronto, ON
Lyft is seeking an Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role owns the forecasting, capacity, and scheduling models that keep our…
Added 1 month ago
Workforce Management Analyst
Enercare
Markham, ON · Niagara Falls, ON
We are seeking an analytical and forward-thinking Workforce Analyst to support workforce planning for a Home Services contact center. This role is responsible for developing accurate call…
Added 1 month ago
People & Culture - Senior Analyst/Analyst, Workforce Planning
Aritzia
Vancouver, BC
Full-time
Aritzia is growing and our Labour & Workforce Planning team is growing with it. This is a unique opportunity to be part of the team responsible for planning and scheduling talent to match…
Added 1 month ago
Workforce Management and SLA Reporting Analyst
Boldr
Remote, Canada
$56,640 to $70,800 CAD / year
Full-time · Remote
As a Workforce and SLA Reporting Management Analyst, you will be responsible for executing and optimizing Workforce Management processes and own the operational reporting process within a…
Added 13 days ago
Sr. Analyst, Workforce Planning
Open Text Corporation
Waterloo, ON
Other
The Senior HR Analyst, Workforce Planning plays a critical role in supporting enterprise HR priorities as part of the HR Solutions team, Workforce Planning, Talent Planning & Organizational…
Added 9 days ago
Workforce Intelligence Analyst
PTAG
Markham, ON
Contract
Workforce Intelligence Analyst – Markham, ON. - Full Time – ID# 7200
Added 9 days ago
Workforce Analyst, Workforce Management Solutions
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Manager, Workforce Management Solutions (WMS) within the Provincial Health Services Authority (PHSA). The Analyst provides support and functional troubleshooting for the…
Added 10 days ago
Workforce Analyst, Winter 2027 (Co-op/Internship) - 8 Months
BMO
Toronto, ON · FCP
Full-time
Added 10 days ago
Workforce Analyst
Best Buy Canada
Langley (District), BC · Langley, BC
Full-time
As a Workforce Analyst, you will support the Distribution Centre (DC) Engineering team in maintaining labour standards, workforce planning processes, and workforce management systems.…
Added 11 days ago
Workforce Management Analyst
BrokerLink
Calgary, AB
Full-time
2-4 years’ experience in a workforce planning department (asset)
Added 2 days ago
Business Analyst
Aston Carter
North Vancouver, BC
$50 to $80 CAD / hour
Contract
The Business Analyst plays a crucial role in facilitating business change initiatives and ensuring the successful implementation and adoption of new systems and processes. This role…
Added 2 days ago
Business Analyst
TEEMA
Vancouver, BC
$70 to $80 CAD / hour
Contract
Business Analyst – Business Change & Training Support
Added 3 days ago
Compensation Analyst
University of Victoria
Victoria, BC
Full-time
…responsible stewardship of university resources. The Compensation Analyst provides specialized analytical support in the areas of compensation modeling, workforce cost forecasting,…
Added 3 days ago
Senior Business Analyst, Workday HCM
Canadian Tire Corporation
Calgary, AB · Mississauga, ON · Oakville, ON · Toronto, ON
Full-time
Reporting to the Chapter Manager, Workday & HR Platforms, the Senior Business Analyst, Workday, as a functional lead you will be responsible our Workday Security and Workday Integrations.…
Added 3 days ago
Payroll Analyst
123Dentist
Burnaby, BC
$65,000 to $70,000 CAD / year
Full-time
We’re looking for a Payroll Analyst to support payroll operations across a multi-entity, national organization.
Added 4 days ago
Senior Financial Analyst
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
Full-time
We're looking for a Senior Financial Analyst to drive strategic decision-making through impactful financial analysis. This role partners closely with leadership to drive initiatives that…

Metro Supply Chain

Workforce Management (WFM) Applications Analyst

Mississauga, ON, Canada

Job type: Full-time
Apply by: Sep 30, 2026
Experience: Minimum 5 years of experience supporting payroll and cloud-based Time & Attendance or Workforce Management systems with complex pay policies.
Posting language: English
Posted: Aug 31, 2026

Apply About employer

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Original job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

We are seeking a highly skilled and detail-oriented WFM Applications Analyst to support and optimize our Workforce Management (WFM) / Time & Attendance systems. This role plays a critical part in ensuring the integrity of team member time data and the accurate processing of payroll while supporting operational and business requirements across the organization. As a subject matter expert for our WFM platform, you will collaborate closely with Payroll, Human Resources, Operations, Finance, and external system partners to maintain, enhance, and support workforce management processes. You will support system configuration, implementation support, user training, troubleshooting, security administration, and continuous improvement initiatives.

The ideal candidate combines strong technical expertise in Workforce Management systems with an understanding of payroll, complex pay policies, and stakeholder support.

Key Responsibilities

Workforce Management System Administration

Serve as the subject matter expert for all aspects of the Time & Attendance and Workforce Management system.
Configure, maintain, and optimize WFM system functionality to meet evolving business requirements.
Manage and maintain work rules, pay rules, accrual policies, paid time off plans, holiday schedules, and other system configurations.
Oversee user access, profile management, and system security administration.
Monitor system performance and identify opportunities to improve efficiency, data integrity, and user experience.

Payroll and Business Support

Support payroll processing by ensuring accurate time collection and application of pay rules.
Investigate and resolve timekeeping, scheduling, and payroll-related issues in partnership with supervisors, managers, HR, and Payroll teams.
Perform system audits and validations to ensure compliance with organizational policies and payroll requirements.
Understand and support the end-to-end application environment and related integrations.

Implementation and Project Support

Partner with external WFM vendors and implementation teams to onboard new locations and business units.
Monitor implementation activities, identify risks, troubleshoot issues, and escalate concerns when necessary.
Support testing, validation, and deployment of new functionality, enhancements, and system upgrades.
Collaborate with HR and other stakeholders to identify opportunities to leverage additional system capabilities and improve business processes.

Training and Documentation

Develop and maintain system documentation, standard operating procedures, and user guides.
Create training materials and conduct end-user training sessions for managers, supervisors, and employees.
Support change management initiatives by preparing stakeholders for new processes and system functionality.
Provide ongoing support and guidance to users following implementation and system updates.

Testing and Quality Assurance

Validate work rules, pay calculations, integrations, accruals, and system enhancements.
Conduct user acceptance testing (UAT) and document results.
Ensure system changes are accurately configured and functioning as intended before deployment.

Qualifications

Required Qualifications

Minimum 5 years of experience supporting payroll and cloud-based Time & Attendance or Workforce Management systems with complex pay policies.
Hands-on experience with one or more leading WFM platforms, including:

UKG Workforce Management (Kronos)
Ceridian Dayforce WFM
Other comparable Workforce Management solutions

Strong understanding of payroll processes, timekeeping practices, and workforce management principles.
Experience configuring pay rules, attendance policies, accruals, scheduling, and employee profiles.
Experience supporting system implementations, upgrades, and integrations.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills with the ability to work effectively across multiple business functions.
Proven ability to prioritize competing demands and manage multiple projects simultaneously.
Advanced proficiency in Microsoft Excel.

Key Competencies

Customer-focused mindset
Attention to detail and accuracy
Analytical and critical thinking
Collaboration and relationship building
Accountability and ownership
Continuous improvement orientation
Effective communication

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Apply About employer

More about this job

Responsibilities

The analyst will serve as the subject matter expert for WFM and Time & Attendance systems, managing configurations, pay rules, and security administration. They will collaborate with Payroll, HR, and Finance to ensure data integrity and support system implementations and user training.

Requirements

Candidates must have at least 5 years of experience supporting cloud-based WFM systems with complex pay policies, specifically with platforms like UKG or Ceridian Dayforce. Strong analytical skills and advanced proficiency in Microsoft Excel are required.

Skills

WFM System Administration
Payroll Processing
System Configuration
User Training
Troubleshooting
Security Administration
User Acceptance Testing
Microsoft Excel
UKG Workforce Management
Ceridian Dayforce
Time & Attendance Systems
Project Management
Change Management
Data Integrity
Analytical Thinking
Stakeholder Management

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Insurance
Wellness Programs
Retirement Savings Program With Company Match
Company Team Wear Allowance
Employee Appreciation Day
Company Sponsored Social Events
Community Volunteering

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
WFM
Time & Attendance
UKG
Kronos
Ceridian Dayforce
Payroll
Pay Rules
Accruals
UAT
System Implementation
Supply Chain
Logistics
Cloud-based Systems
Data Integrity
SOP
Change Management
Security Administration
Work Rules
Integration

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