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Metrolinx

Analyst, Claims Management, Commercial Development

10 Bay Street, Toronto, ON, M5J 2N8, Canada

Job type: Full-time
Apply by: Oct 12, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in‑office position based at our 10 Bay Street location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

Our Capital Projects Group workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in our communities. Join us as we build a knowledgeable and collaborative team that courageously changes how transit projects will be delivered.

Our Commercial Management Office is hiring a Claims Analyst – CPG Claims. This role will provide review, assessment, and expertise in the management of the claims process to support the Capital Projects Group’s delivery of capital and infrastructure projects, including analysis of claims and providing recommendations for resolution of those claims under the guidance of the Claims Manager, along with in-depth estimation and review of variations.

What will I be doing?

CONSTRUCTION PROJECT CLAIM ANALYST ROLE: This job ad is related to claims and change management in rail infrastructure and heavy civil construction projects. Background in civil and engineering works, including estimating and quantity surveying, is required.

Conduct analysis of claims following Metrolinx’s Claims Management Procedures for both P3 and Non-P3 Contracts, ascertaining entitlement, analyzing and assessing impacts and associated costs, and providing recommendations for resolution of the claims involving variations, delay, disruption, acceleration, and loss of production etc.
Conducts detailed review of cost impacts pertaining to Contractor’s/Subcontractor’s claims for direct costs, prolongation, loss of productivity/disruption, acceleration, escalation, unresolved variation notices/change requests.

Conducts detailed quantum analysis and produces reports to support Commercial Support Team (CST) evaluation of various construction claims and Variations.

Conducts variation analysis from contract documents including specifications and drawings.
Provides the Project Delivery Teams (PDT’s) support and advice in their analysis and mitigation of claims and Early Warning Notices and, in any negotiation, and dispute resolution with Contractors and Consultants.
Liaises with the PDT and CST in the review and analysis of claims, including engaging claim estimators and forensic schedule analyst from the CST as well as the legal teams.
Supports Claims Lead/Manager in the preparation of claim strategy, evaluations, correspondence and recommendation for resolution.
Conducts the claims management process across chosen Metrolinx transit and infrastructure projects, including management and maintenance of claims documentation/records and the timely reporting of claims status.
Implements claims analysis and management templates, policies, processes, and tools to support effective and efficient claims management.
Supports the Claims Lead/Manager during the negotiation and resolution phase and prepare various reports and presentations.
Support the CST by monitoring and providing updates to the Claims Register, managing, and resolving claims in the register, and ensuring accuracy and integrity of the data logged in the Claims Register and Unifier.

What Skills and Qualifications Do I Need?

Completion of a degree or diploma in construction management, project management, engineering, quantity surveying or a related discipline – or a combination of education, training and experience deemed equivalent.
Demonstrated experience of at least 2 (two) years inmajor project commercial and/or claims management; progressive experience in the administration of major construction/infrastructure contracts.
Active membership in PEO, AACE, PMI, CIQS, RICS or similar association is an asset.
Knowledge and understanding of capital construction methods, practices, contractors’ methods of tendering and contract/subcontract administration, schedule/delay analysis, cost / damage analysis, prolongation costs, acceleration costs and disruption/loss of productivity analysis.
Knowledge of AACE recommended techniques for estimating claims for extension of time/prolongation and loss of productivity. Knowledge of contractor’s estimation practices and construction pricing.
Experience and knowledge of detailed assessment of Contractor’s variations for entitlement and costs impacts in coordinating with the members of the Project Teams including SMEs, for resolving pending and potential variations and claims.
Knowledge of contract administration and project delivery using AFP, P3, or design/build methodology. Good understanding and knowledge of the practical application of contract administration and document management software, CM14, Aconex, ProjectWise, and SharePoint. Excellent written, verbal and presentation communication skills. Proficiency in MS Office (e.g., Outlook, Word, Excel, PowerPoint etc.). Knowledge of Scheduling software like P6, MS Project etc. will be an asset.
Well-developed problem solving and analytical skills, including being highly responsive with the ability to act quickly under changing circumstances and anticipate multiple claim paths and investigate client impacts, to keep ahead of the claimant.
Communication with Metrolinx stakeholders to update the high priority claim resolution process. Well-developed organizational skills with the ability to process and efficiently manage numerous claims. Political acuity and ability to maintain professional demeanor in challenging meetings.
A valid driver’s license is an asset since this position may require travel up to 5% to various site locations or public meetings, etc.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

#LI-MM3

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More about this job

Responsibilities

Analyze and assess claims and variations on major rail infrastructure and heavy civil construction projects, including entitlement, schedule impacts, and associated costs, and recommend resolutions. Support project teams and claims leadership with claim strategy, negotiations, dispute resolution, documentation, reporting, and accurate maintenance of claims registers and systems.

Requirements

A degree or diploma in construction management, project management, engineering, quantity surveying, or a related discipline is required, along with at least two years of experience in major-project commercial or claims management and construction contract administration. Candidates should understand construction estimating, contract administration, delay and cost analysis, and claims assessment; strong communication, analytical, and organizational skills are also required.

Skills

Claims Analysis
Claims Management
Quantity Surveying
Cost Estimation
Variation Analysis
Schedule and Delay Analysis
Cost and Damage Analysis
Disruption and Loss of Productivity Analysis
Prolongation and Acceleration Cost Analysis
Negotiation and Dispute Resolution
Document Management
Analytical and Problem-Solving Skills
Stakeholder Communication
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Capital Projects
Rail Infrastructure
Heavy Civil Construction
Claims Management Procedures
P3 Contracts
Non-P3 Contracts
AFP
Design-Build
Quantity Surveying
Claims Estimation
Variation Notices
Change Requests
Schedule and Delay Analysis
Cost and Damage Analysis
Prolongation Costs
Acceleration Costs
Loss of Productivity
AACE Recommended Techniques
CM14
Aconex
ProjectWise
SharePoint
Unifier
P6
Microsoft Project
Microsoft Office
Claims Register
Dispute Resolution

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