Find work in Canada.

617,573 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
IF
Associate Director - Securities Finance
iA Financial Group
Halifax, NS
- Full-time
Communicates clearly and can effectively coordinate activities across trading, operations and external counterparties.
Added 5 mins ago
N
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
NIQ is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead our relationship with a major automotive manufacturer across the U.S. and Canadian markets.…
Added 20 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Calgary, AB
- Full-time
…Employee Benefits & Retirement (EB&R), while supporting the Director, Licensing & Compliance on select national initiatives across other lines of business as required. This role involves…
Added 20 mins ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Alongside Director of Operations, liaises with team members and entities implicated in the research project on a variety of subjects, such as communications, reporting and organization of…
Added 20 mins ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 20 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Montreal, QC
- Full-time
…Employee Benefits & Retirement (EB&R), while supporting the Director, Licensing & Compliance on select national initiatives across other lines of business as required. This role involves…
Added 20 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Chilliwack, BC
- Full-time
…Employee Benefits & Retirement (EB&R), while supporting the Director, Licensing & Compliance on select national initiatives across other lines of business as required. This role involves…
Added 20 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Vancouver, BC
- Full-time
…Employee Benefits & Retirement (EB&R), while supporting the Director, Licensing & Compliance on select national initiatives across other lines of business as required. This role involves…
Added 20 mins ago
HI
Senior Compliance and Licensing Specialist
HUB International Québec Ltd
Toronto, ON
- Full-time
…Employee Benefits & Retirement (EB&R), while supporting the Director, Licensing & Compliance on select national initiatives across other lines of business as required. This role involves…
Added 20 mins ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
Working closely with Technology, Site Merchandising, Marketing, Loyalty, Analytics and Operations, the Director will ensure the digital storefront evolves as a strategic growth platform…
Added 20 mins ago
Plant Manager I
Sofina Foods Inc
Toronto, ON
Reporting to the Director, Operations, the Plant Manager is responsible for driving and managing all manufacturing and order
Added 20 mins ago
M
Director, Customer Protection
Metrolinx
Toronto, ON
- Full-time
The Customer Protective Services Division is seeking a Director, Customer Protection Operations to provide strategic leadership, oversight, and management of Customer Protection Operations…
Added 51 mins ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
Reports to: Director, Operational Effectiveness & Communications
Added 51 mins ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
Reports directly to the Managing Director, Operations, Faculty of Medicine.
Added 1 hour ago
G
Karma Yoga Program
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing…
Added 1 hour ago
G
Executive Director
GoodWork.ca
North Vancouver, BC
- Internship
…ability to move forward effectively on decisions. The Executive Director will be responsible for overseeing all aspects of the organization's operations and for developing a growth model to…
Added 1 hour ago
DC
Manager, Student Services
Douglas College
New Westminster, BC
- Full-time
Reporting to the Associate Director, Student Services, the Manager, Student Services delivers on the goal to provide an enriched student experience on campus for domestic and international…
Added 1 hour ago
FN
Call Centre Analyst
First Nations University of Canada
Prince Albert, SK
- Full-time
Effective and efficient administration and day to day operations.
Added 2 hours ago
GH
Director of Sales and Marketing
Gottardo Hotels and Resorts
Aurora, ON
- Full-time
Role Description The Director of Sales and Marketing is a full-time, on-site role based in Aurora, ON, responsible for leading revenue growth and brand visibility for Gottardo Hotels and…
Added 2 hours ago
FT
Executive Director
Factory Theatre
Toronto, ON
- $90,000 CAD / year
- Full-time
Working in partnership with the Artistic Director and Board of Directors, the Executive Director will help guide Factory's next phase of growth through strategic planning, financial…
Added 4 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 4 hours ago
DH
Director of Operations
Delta Hotels and Resorts®
Whistler, BC
- Full-time
Job CategoryRooms & Guest Services Operations
Added 4 hours ago
IH
Manager | Human Resources Operations
Interior Health Authority
Kelowna, BC
- Full-time
Analyzes opportunities for innovative solutions to address complex workforce challenges and provides feedback to the Director, HR Operations on the feasibility and requirements for the…
Added 4 hours ago
MS
Managing Director
Manos Software Group
Montreal, QC
- Full-time
…dynamic and experienced professional to join our team as Managing Director. Reporting directly to one of our Investment Partners, the Managing Director will be responsible for managing and…
Added 4 hours ago
R&
Associate Director - Recovery
Ruth & Naomi's Mission
Chilliwack, BC
- Full-time
Ruth & Naomi's Mission is seeking an experienced and compassionate Associate Director of Recovery to provide strategic and operational leadership across our Men's and Women's Recovery…

Metrolinx

Director, Customer Protection

277 Front Street West, Toronto, ON, M5V 2X4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

We embody our values in everything that we do. We Serve with Passion, Think Forward, and Play as a Team. If you can relate, we want to hear from you!

The Customer Protective Services Division is seeking a Director, Customer Protection Operations to provide strategic leadership, oversight, and management of Customer Protection Operations across the regional transit network. The Director is accountable for the delivery of customer protection, safety, security, revenue protection, by-law enforcement, customer service, special events, emergency response, and critical incident management through a large, geographically dispersed workforce.

Reporting to the Vice President, Customer Protective Services, the Director is responsible for building and sustaining an inclusive, high-performing, and safety-focused culture for employees, customers, and the public. The Director also serves as a key organizational leader responsible for ensuring compliance with legislative and regulatory requirements governing the Special Constable program, including supporting Metrolinx's obligations as an approved Special Constable Employer under the Community Safety and Policing Act. The role is responsible for leading operations across designated regions of the network and advancing corporate objectives related to safety, customer experience, operational excellence, and public confidence.

What will I be doing?

Lead Customer Protection Operations across the GO Transit and UP Express network, ensuring the delivery of safety, security, revenue protection, by-law enforcement, customer service, and public safety activities across stations, terminals, grade crossings, and other transit assets.
Develop and implement operational strategies, service delivery models, and deployment plans that support business objectives, optimize resource allocation, enhance visibility, and improve customer and employee safety across the regional transit system.
Provide leadership and oversight of the Customer Protection Officer and Special Constable programs, ensuring operational excellence, professional standards, workforce readiness, and alignment with corporate priorities.
Ensure Metrolinx meets its obligations as an approved Special Constable Employer under the Community Safety and Policing Act, including accountability for program governance, compliance, appointments, training, conduct management, inspections, reporting, policies, and oversight requirements.
Lead operational readiness, emergency response, critical incident management, and business continuity activities, ensuring effective response to service disruptions, special events, emergencies, and major incidents.
Establish operational performance measures, risk management frameworks, and continuous improvement initiatives that strengthen organizational effectiveness, support a positive safety culture, and deliver measurable business outcomes.
Build and maintain strategic relationships with the Ministry of the Solicitor General, Inspector General of Policing, Ontario Provincial Police, municipal police services, Transport Canada, municipalities, emergency services, and other public safety partners.
Direct the development and implementation of operational policies, procedures, training programs, public engagement initiatives, and specialized services, including K9 operations, customer outreach, and de-escalation programs.
Lead, develop, and support a large, geographically dispersed team of unionized and non-unionized employees, fostering an inclusive, accountable, customer-focused, and high-performing culture.
Provide stewardship of departmental budgets, workforce plans, capital and operating resources, and strategic initiatives to ensure the effective delivery of services and achievement of long-term organizational goals.

What Skills and Qualifications Do I Need?

Completion of a degree in Business Administration, Criminology, Legal Studies, Law Psychology or similar – or a combination of education, training and experience deemed equivalent. Masters would be an asset.
Demonstrated progressive experience leading operations and crisis incident management, large crowd management strategies preferably in a leading transportation/transit sector.
Extensive leadership/senior level management oversight experience. Leadership and management skills to manage monitor and motivate staff, contractor to meet or exceed customer expectations while working in a unionized environment
Able to obtain Special Constable Status, Security Clearance, and Level 300 IMS Certification.
A valid Ontario Class "G" driver's license is required.
Knowledge of security operations and programs, customer service excellence, and transit operations while improving operational performance and quality assurance methodologies.
Extensive experience leading transformational change, risk management and assessment initiatives to adapt to new or changing requirements and lead changes throughout the organization.
Knowledge of principles, practices, and trends in public administration, organization, and management; program development and evaluation; methods of administrative problem solving; and principles and practices of policy development.
Advanced knowledge of the Criminal Code, Provincial Offences Act, Community Safety and Policing Act, Metrolinx Act, Railway Safety legislation,
Occupational Health and Safety Act, Employment Standards Act, applicable provincial statutes, and regulatory requirements governing Special Constable programs and law enforcement activities within a regional transit environment.
Research, analytical and problem-solving skills to research customer segmentation and refine customer service initiatives and improvement programs; evaluate response strategies and deployment approaches to day-to-day operations and critical incidents and planned events.
Knowledge of policy development, budget control, risk and change management, and project management principles and methods to lead and manage strategic/business planning programs, projects and continuous improvement initiatives, budget development, risk management and financial management experience and skills to develop and monitor operational budgets.
Demonstrated experience leading or supporting a Special Constable, policing, transit enforcement, public safety, or security service within a regulated environment, including compliance, governance, training, accountability, and oversight requirements.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Apply About employer

More about this job

Responsibilities

The Director provides strategic leadership for Customer Protection Operations, overseeing safety, security, revenue protection, and emergency response across the transit network. They are responsible for managing a large, geographically dispersed workforce while ensuring compliance with legislative requirements and fostering a safety-focused culture.

Requirements

Candidates must possess a degree in a relevant field and extensive senior-level management experience in transportation or transit sectors. The role requires knowledge of law enforcement legislation, the ability to obtain Special Constable status, and a valid Ontario Class G driver's license.

Skills

Strategic leadership
Crisis incident management
Public safety
Security operations
Revenue protection
By-law enforcement
Emergency response
Risk management
Policy development
Budget control
Stakeholder management
Change management
Workforce management
Regulatory compliance
Operational excellence
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Customer Protection
Transit Operations
Special Constable
Public Safety
Security Clearance
Emergency Management
Criminal Code
Provincial Offences Act
Community Safety and Policing Act
Metrolinx Act
Railway Safety
Occupational Health and Safety Act
Employment Standards Act
K9 Operations
De-escalation
Budgeting
Strategic Planning
Unionized Environment
Crowd Management
Quality Assurance
Governance
Compliance
Leadership
Operational Strategy
Risk Assessment
Project Management
Financial Management
Public Administration
Stakeholder Relations
Continuous Improvement

Report this job