Find work in Canada.

618,687 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Advisor, Safety
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Together, HR and Safety provide the foundation that allows every department to deliver exceptional service to the community. If you are passionate about people, workplace culture, and…
Added 11 mins ago
Advisor, Strategic Procurement
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Under minimal supervision, the Advisor, Strategic Procurement provides advice and support in the development and implementation of strategic and sustainable procurement initiatives to…
Added 1 hour ago
VF
Assistant Branch Manager
Valley First
Enderby, BC
- $64,400 to $82,500 CAD / year
- Full-time
…and ensures current and potential members receive exceptional service by providing leadership, coaching and mentoring to direct reports. The ABM participates in goal setting, tracking…
Added 1 hour ago
M
Director, Customer Protection
Metrolinx
Toronto, ON
- Full-time
Develop and implement operational strategies, service delivery models, and deployment plans that support business objectives, optimize resource allocation, enhance visibility, and improve…
Added 2 hours ago
W
Manager of Financial Planning & Budgeting
WelcometoSSM
Sault Ste. Marie, ON
- Full-time
Financial support and analysis, including the review of periodic spending, capital requirements, advice to other staff on the financial implications of their reports to Council, provide…
Added 4 hours ago
NO
SENIOR ADVISOR, STRATEGIC AND DIGITAL COMMUNICATIONS
NFB ONF Education
Montreal, QC
- Full-time
…effectiveness of actions by producing a quarterly report in support of achieving institutional…
Added 5 hours ago
CO
Experienced Police Officer (All Ranks) - Class 9
City of Grande Prairie
Grande Prairie, AB
- Full-time
The Grande Prairie Police Service (GPPS) is a progressive and community-focused police service committed to excellence in public safety. We are seeking experienced police officers to play a…
Added 5 hours ago
CO
RCMP Detachment Clerk (Casual)
City of Dawson Creek
Dawson Creek, BC
- Temporary
…Clerk position. Under the direction of the Deputy Corporate Officer, RCMP Municipal Employee Supervisor, or designate, the RCMP Detachment Clerk performs routine and non-routine clerical…
Added 6 hours ago
BO
Treasury Solutions Analyst
Bank of America
Toronto, ON
- Full-time
Support the Treasury Sales Officer (TSO) in exceeding portfolio growth goals; including client/prospect research; proposal development, and other ad hoc sales support duties
Added 6 hours ago
BO
Treasury Solutions Analyst
Bank of America
Calgary, AB
- Full-time
Support the Treasury Sales Officer (TSO) in exceeding portfolio growth goals; including client/prospect research; proposal development, and other ad hoc sales support duties
Added 6 hours ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
…its impeccable 18-hole championship golf course, excellent service, creative dining and friendly…
Added 6 hours ago
C
Apps Support Intmd Analyst - Officer
Citi
Mississauga, ON
- Full-time
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area…
Added 7 hours ago
GO
District Clerk
Government of Manitoba
Riverton, MB
- Part-time
Conservation Officer Service, Conservation & Wildfire Services
Added 7 hours ago
GO
Central Bank Financial Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Senior Financial Analyst, the Central Bank Financial Officer is responsible for supporting financial operations within the Corporate and Strategic Services Division. The…
Added 7 hours ago
Assistant Branch Manager (Enderby Branch)
First West
Enderby, BC
…and ensures current and potential members receive exceptional service by providing leadership, coaching and mentoring to direct reports. The ABM participates in goal setting, tracking…
Added 7 hours ago
X
HR Coordinator
Xanadu
Toronto, ON
- Full-time
Support the Chief People Officer with team meeting coordination, deck/materials preparation, and action tracking.
Added 7 hours ago
GO
School Secretary, Qiqirtaq High School
Government of Nunavut
Gjoa Haven, NU
- Full-time
Main Responsibilities For The Staffing Officer Include
Added 7 hours ago
PA
Direct Entry Captains and First Officers - PAL Airlines
PAL Airlines
St. John's, NL
- Full-time
Chart your course! PAL Airlines is looking for Direct Entry Captainsand First Officers with a passion for safety and customer service to join our award-winning team.
Added 7 hours ago
UO
Admissions Officer
University of Niagara Falls Canada
Niagara Falls, ON
- $60,000 to $70,000 CAD / year
- Full-time
The Admissions Officer will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Office of the…
Added 7 hours ago
Chief Information Officer/Director, Digital Services
The City of Red Deer
Red Deer, AB
The City of Red Deer is seeking a dynamic and forward-thinking Chief Information Officer (CIO) / Director, Digital Services to help shape the future of technology and digital service…
Added 7 hours ago
PA
Direct Entry Captains and First Officers - PAL Airlines
PAL Airlines
Montreal, QC
- Full-time
Chart your course! PAL Airlines is looking for Direct Entry Captainsand First Officers with a passion for safety and customer service to join our award-winning team.
Added 7 hours ago
PA
Direct Entry Captains and First Officers - PAL Airlines
PAL Airlines
Halifax, NS
- Full-time
Chart your course! PAL Airlines is looking for Direct Entry Captainsand First Officers with a passion for safety and customer service to join our award-winning team.
Added 7 hours ago
B
Private Banking Officer, Private Wealth
BMO
Quebec, QC
- Full-time
Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.
Added 7 hours ago
MU
Community Peace Officer - Campus Safety and Security
MacEwan University
AB · Edmonton, AB
- Full-time
MacEwan University is seeking to hire at least one Peace Officer, for part-time, casual opportunity with our Campus Safety and Security Services department.
Added 8 hours ago
Governance and Stakeholder Coordination
Government of Alberta
AB
The Office of the Chief Operating Officer provides central executive leadership in the department of Treasury Board and Finance to advance high-priority, cross-government initiatives and…

Metrolinx

Director, Customer Protection

277 Front Street West, Toronto, ON, M5V 2X4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

We embody our values in everything that we do. We Serve with Passion, Think Forward, and Play as a Team. If you can relate, we want to hear from you!

The Customer Protective Services Division is seeking a Director, Customer Protection Operations to provide strategic leadership, oversight, and management of Customer Protection Operations across the regional transit network. The Director is accountable for the delivery of customer protection, safety, security, revenue protection, by-law enforcement, customer service, special events, emergency response, and critical incident management through a large, geographically dispersed workforce.

Reporting to the Vice President, Customer Protective Services, the Director is responsible for building and sustaining an inclusive, high-performing, and safety-focused culture for employees, customers, and the public. The Director also serves as a key organizational leader responsible for ensuring compliance with legislative and regulatory requirements governing the Special Constable program, including supporting Metrolinx's obligations as an approved Special Constable Employer under the Community Safety and Policing Act. The role is responsible for leading operations across designated regions of the network and advancing corporate objectives related to safety, customer experience, operational excellence, and public confidence.

What will I be doing?

Lead Customer Protection Operations across the GO Transit and UP Express network, ensuring the delivery of safety, security, revenue protection, by-law enforcement, customer service, and public safety activities across stations, terminals, grade crossings, and other transit assets.
Develop and implement operational strategies, service delivery models, and deployment plans that support business objectives, optimize resource allocation, enhance visibility, and improve customer and employee safety across the regional transit system.
Provide leadership and oversight of the Customer Protection Officer and Special Constable programs, ensuring operational excellence, professional standards, workforce readiness, and alignment with corporate priorities.
Ensure Metrolinx meets its obligations as an approved Special Constable Employer under the Community Safety and Policing Act, including accountability for program governance, compliance, appointments, training, conduct management, inspections, reporting, policies, and oversight requirements.
Lead operational readiness, emergency response, critical incident management, and business continuity activities, ensuring effective response to service disruptions, special events, emergencies, and major incidents.
Establish operational performance measures, risk management frameworks, and continuous improvement initiatives that strengthen organizational effectiveness, support a positive safety culture, and deliver measurable business outcomes.
Build and maintain strategic relationships with the Ministry of the Solicitor General, Inspector General of Policing, Ontario Provincial Police, municipal police services, Transport Canada, municipalities, emergency services, and other public safety partners.
Direct the development and implementation of operational policies, procedures, training programs, public engagement initiatives, and specialized services, including K9 operations, customer outreach, and de-escalation programs.
Lead, develop, and support a large, geographically dispersed team of unionized and non-unionized employees, fostering an inclusive, accountable, customer-focused, and high-performing culture.
Provide stewardship of departmental budgets, workforce plans, capital and operating resources, and strategic initiatives to ensure the effective delivery of services and achievement of long-term organizational goals.

What Skills and Qualifications Do I Need?

Completion of a degree in Business Administration, Criminology, Legal Studies, Law Psychology or similar – or a combination of education, training and experience deemed equivalent. Masters would be an asset.
Demonstrated progressive experience leading operations and crisis incident management, large crowd management strategies preferably in a leading transportation/transit sector.
Extensive leadership/senior level management oversight experience. Leadership and management skills to manage monitor and motivate staff, contractor to meet or exceed customer expectations while working in a unionized environment
Able to obtain Special Constable Status, Security Clearance, and Level 300 IMS Certification.
A valid Ontario Class "G" driver's license is required.
Knowledge of security operations and programs, customer service excellence, and transit operations while improving operational performance and quality assurance methodologies.
Extensive experience leading transformational change, risk management and assessment initiatives to adapt to new or changing requirements and lead changes throughout the organization.
Knowledge of principles, practices, and trends in public administration, organization, and management; program development and evaluation; methods of administrative problem solving; and principles and practices of policy development.
Advanced knowledge of the Criminal Code, Provincial Offences Act, Community Safety and Policing Act, Metrolinx Act, Railway Safety legislation,
Occupational Health and Safety Act, Employment Standards Act, applicable provincial statutes, and regulatory requirements governing Special Constable programs and law enforcement activities within a regional transit environment.
Research, analytical and problem-solving skills to research customer segmentation and refine customer service initiatives and improvement programs; evaluate response strategies and deployment approaches to day-to-day operations and critical incidents and planned events.
Knowledge of policy development, budget control, risk and change management, and project management principles and methods to lead and manage strategic/business planning programs, projects and continuous improvement initiatives, budget development, risk management and financial management experience and skills to develop and monitor operational budgets.
Demonstrated experience leading or supporting a Special Constable, policing, transit enforcement, public safety, or security service within a regulated environment, including compliance, governance, training, accountability, and oversight requirements.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Apply About employer

More about this job

Responsibilities

The Director provides strategic leadership for Customer Protection Operations, overseeing safety, security, revenue protection, and emergency response across the transit network. They are responsible for managing a large, geographically dispersed workforce while ensuring compliance with legislative requirements and fostering a safety-focused culture.

Requirements

Candidates must possess a degree in a relevant field and extensive senior-level management experience in transportation or transit sectors. The role requires knowledge of law enforcement legislation, the ability to obtain Special Constable status, and a valid Ontario Class G driver's license.

Skills

Strategic leadership
Crisis incident management
Public safety
Security operations
Revenue protection
By-law enforcement
Emergency response
Risk management
Policy development
Budget control
Stakeholder management
Change management
Workforce management
Regulatory compliance
Operational excellence
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Customer Protection
Transit Operations
Special Constable
Public Safety
Security Clearance
Emergency Management
Criminal Code
Provincial Offences Act
Community Safety and Policing Act
Metrolinx Act
Railway Safety
Occupational Health and Safety Act
Employment Standards Act
K9 Operations
De-escalation
Budgeting
Strategic Planning
Unionized Environment
Crowd Management
Quality Assurance
Governance
Compliance
Leadership
Operational Strategy
Risk Assessment
Project Management
Financial Management
Public Administration
Stakeholder Relations
Continuous Improvement

Report this job