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Added 4 mins ago
VC
Relational Security Officer
Vancouver Coastal Health
Vancouver, BC
- $31.19 CAD / hour
- Part-time
…with established policies and procedures. Reporting to the Manager, Safety & Prevention and working under general supervision, the Relational Security Officer provides a proactive approach…
Added 4 mins ago
LI
Director of Enterprise Sales (New Business)
Loopio Inc.
Remote, Canada
- $288,000 to $324,000 CAD / year
- Full-time
- Remote
We are currently only looking for candidates who reside in the Greater Toronto Area and surrounding areas and can access our co-working space in Downtown Toronto for the occasional Team…
Added 4 mins ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
Experience with Cisco Intersight and UCS Manager platforms.
Added 4 mins ago
W
(CAN) Cashier
Walmart
Quesnel, BC
- Part-time
5. Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 4 mins ago
W
(CAN) Cashier
Walmart
Sydney, NS
- Part-time
5. Ensures safe work practices are followed including proper lifting and keeping a clean work area.
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(CAN) Caissier
Walmart
Saint-Eustache, QC
- Part-time
5. Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 4 mins ago
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(CAN) Préposé aux caisses libre-service
Walmart
Saint-Eustache, QC
- Part-time
…as they complete transactions in the self‑service checkout area. This role is a strong fit for individuals seeking an engaging position in a fast‑paced customer service or retail…
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(CAN) Associé, équipe de l’aire des caisses
Walmart
Saint-Jean-sur-Richelieu, QC
- Part-time
5.Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 4 mins ago
D
Sous Chef
Dexterra
Mississauga, ON
- $21 to $24 CAD / hour
- Full-time
Under the general supervision of the Chef Manager, the Sous Chef oversees procuring, organizing, planning, preparing and/or directing the preparation of all catering events. This role also…
Added 4 mins ago
D
Food Service Associate / Sandwich Maker
Dexterra
Abbotsford, BC
- $19 to $20 CAD / hour
- Full-time
As a Food Services Associate / Cook, reporting to the Chef Manager, you will perform a variety of customer service based tasks within the food services function. This position requires…
Added 19 mins ago
B
Project Engineer – Major Projects | Canada & USA
Barnard
NL · Newfoundland and Labrador, Canada
- Full-time
…contributing to a team of cross functional employees within their area. As part of the engineering team for the project, the Project Engineer will participate in team meetings, work…
Added 19 mins ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Potential Work Location : Greater Toronto Area
Added 19 mins ago
LF
Forklift Operator - Evening Shift
Leclerc Foods
Brockville, ON
- Full-time
Reporting to the Warehouse Supervisor or Manager, the Shipping/Receiving Clerk performs duties associated with distribution and warehousing, logistics and supply chain management of raw and…
Added 19 mins ago
Doorperson/Valet (Part-Time)
Fairmont Hotels & Resorts
Ottawa, ON
Reporting to the Valet Manager, responsibilities and essential job functions include but are not limited to the following:
Added 19 mins ago
RT
Technical Account Manager (Water Treatment)
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Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $110,000 CAD / year
- Full-time
Are you an Account Manager or Technical Sales professional looking for a role where you can take real ownership of a territory, develop your technical knowledge, and progress into more…
Added 19 mins ago
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Account Manager
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- Full-time
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Added 19 mins ago
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Area Manager - Kitchen Supply/Housewares
JRoss Retail Recruiters
Vancouver, BC
- Full-time
A well-established premium kitchenware and housewares brand is looking for an experienced Area Manager to lead three retail locations across the Vancouver market. Known for quality,…
Added 19 mins ago
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Coordinator, Workforce Optimization Staffing Services
Fraser Health
New Westminster, BC
- Full-time
Oversees and coordinates the delivery/daily activities within the designated Staffing services area.
Added 34 mins ago
RT
Strategic Partnership Specialist (Customer Care)
Recycle Track Systems
BC
- $55,000 to $60,000 CAD / year
Meet with the hiring manager and potential team.
Added 49 mins ago
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Key Holder
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Calgary, AB
- Full-time
Reporting to the Store Manager and is an integral member of the Social Enterprise team. We need a trustworthy and reliable individual to join the team as a Key Holder. As the keeper of the…
Added 49 mins ago
VS
Casual Dishwasher (2026-11028)
Verve Senior Living
Mississauga, ON
- Other
…the back of house. Under the direction of the Dining Services Manager or designate, our Dishwashers follow established policies and procedures and assume responsibility for cleanliness of…
Added 49 mins ago
C
Technical Consulting Technical Leader
Cisco
Ottawa, ON · Kanata, ON
- Full-time
Experience with Cisco Intersight and UCS Manager platforms.
Added 49 mins ago
VS
Dining Service Attendant (2026-11029)
Verve Senior Living
New Westminster, BC
- Other
…dining experiences? Under the direction of the Dining Services Manager or designate, our Dining Services Attendants play a critical role in enriching the lives of our residents by providing…
Added 49 mins ago
FH
Registered Nurse, Transition Line - Intensive Care Unit (ICU) - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…consolidate their skills with working in a speciality nursing area prior to and/ or completing their speciality nursing education post graduate course work within the agreed -to time…
Added 49 mins ago
H
Biobank Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Reporting to the Provincial Manager, Healthy Future Sask, the Biobank Specialist is a provincial position responsible for the design, development, implementation, training, management,…

Metrolinx

Manager, Customer Protection

Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Work Locations: Various locations and shifts within the Greater Toronto Area

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Customer Protection Services division is seeking a Manager, Customer Protection that will manage and provide oversight customer protection officer services (CPS) operations program and delivery of customer service. It will act as the Duty Manager to ensure oversite of the complex operation of the 24/7/365 Customer Protection Services, providing operational advice and oversight to events occurring across the network. The Manager will support the services operations program to protect the security of passengers, employees, equipment, and corporate assets, and coordinates customer service initiatives through safety patrols and fare inspections that provide a presence on trains, property, station, bus loops, and grade crossing.

Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

What will I be doing?

CPS Managers work rotating shifts that operate 7 days a week over 24-hour periods. They will oversee teams of Customer Protection Operations, as a rotating Manager across different lines within the Regional Transit System.
Executes the enterprise customer protection and revenue protection strategy for GO Transit and UP Express within their defined area, including rail stations, bus terminals, and grade crossings; ensuring delivery of revenue protection, bylaw enforcement, and customer service in a manner that aligns with corporate standards, policies, and procedures and monitors compliance.
Manage Customer Protection Team members including Customer Protection Officers, and Station Safety Ambassadors, within their Team and provides active onsite leadership.
Supports the development of action plans, targeted assignments and coordinating supporting management activities in collaboration with the NOC, Service Deign, Stations, Rail Services, staff assignments associated with large crowd special events, such as concerts, sporting competitions, festivals and exhibitions.
Creates and maintains collaborative relationships with external stakeholders, including regional policing agencies, regional transit agencies, Transport Canada, Municipalities, and Ministries. Support RPO with development of RP strategy.
Responsible for managing service disruption and emergencies to ensure effective responses to incident and emergencies.
In collaboration with other CPS leadership, lead the advancement of customer protection through the implementation of strategies, training, and policies to attain the department’s vision and in alignment with the MX vision.
Manage and provide direction for fare inspection, enforcement and customer service strategies and programs.

What Skills and Qualifications Do I Need?

Completion of a degree in Business Administration, Legal Studies Law, Psychology, Security or a related discipline – or a combination of education, training and experience deemed equivalent.
Demonstrated years of progressive experience/training in leading delivery operational planning and crisis management with supervisor experience
Leadership skills to motivate a team and set high standards and clear expectations
Experience working with unionized employees as well as collective agreements interpretation and application.
Knowledge of safety related legislation and the by-laws of the Greater Toronto Transit Authority
Experience in the areas of time management, report writing, problem solving, strategic planning, project management and communications
Knowledge of loss prevention and revenue protection techniques
Budget development and financial management experience and skills to develop and monitor operational budgets
Customer service skills with experience addressing complaints. Personal resiliency to manage conflicting pressures and address front-line customer-facing issues.
Must have a valid Ontario Class “G” license and be able to meet the corporate standard for a good driving record
Must be able to obtain and maintain Secret Level Security Clearance through Transport Canada.
Must be able to pass Ontario Provincial Police (OPP) security clearance to gaining access to the Canadian Police Information Centre (CPIC) and the Police Automated Registration Information System (PARIS) and obtain Special Constable status
Must be able to obtain the GO Transit Operator’s permit.
Must be able to pass Ontario Incident Management System Levels 100, 200 and 300.
Organization skills to work as a team member and provide team leadership, and to work independently.
Interpersonal, public relations, and oral/written communication skills to address customer complaints and concerns.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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More about this job

Responsibilities

The Manager, Customer Protection oversees 24/7/365 operations, including fare inspection, bylaw enforcement, and security patrols across the transit network. They lead teams of officers and ambassadors while coordinating with internal and external stakeholders to manage service disruptions and special events.

Requirements

Candidates must possess a degree in a relevant field and demonstrate progressive experience in operational planning and crisis management. The role requires specific security clearances, a valid driver's license, and the ability to work rotating shifts in a unionized environment.

Skills

Operational planning
Crisis management
Leadership
Revenue protection
Bylaw enforcement
Budget development
Financial management
Report writing
Problem solving
Strategic planning
Project management
Communication
Loss prevention
Customer service
Incident management

Visa sponsorship

Not detected in the job text

Keywords

Customer Protection
Transit Operations
Revenue Protection
Bylaw Enforcement
Crisis Management
Operational Planning
Security Clearance
Unionized Environment
Incident Management
Loss Prevention
Budgeting
Stakeholder Management
Public Safety
Special Constable
GO Transit
UP Express
Metrolinx
Transport Canada
CPIC
PARIS

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