Find work in Canada.

574,841 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
R
Investigations Officer
RBC
Halifax, NS · Bedford, QC
- Full-time
Analytical Thinking, Banking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Interpersonal Relationship Management, Listening Effectively, Operational Delivery,…
Added 5 mins ago
R
Branch Manager
RBC
Medicine Hat, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 5 mins ago
SC
Universal Financial Associate -Okotoks
Servus Credit Union
Okotoks, AB
- Full-time
Reporting to the Branch Manager, our Universal Financial Associate plays an integral role in the branch by supporting our members with all their banking needs. As a Universal Financial…
Added 5 mins ago
SC
Financial Advisor - Coventry Hills
Servus Credit Union
Calgary, AB
- Full-time
Reporting to the Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized…
Added 5 mins ago
CC
Retail Shift Leader
Canna Cabana
Saskatoon, SK
- Full-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 5 mins ago
H
Tim Horton's Assistant Manager (18 Month Contract)
Havergal
Burnaby, BC
- Full-time
Accountable for client and customer relationship building.
Added 5 mins ago
FG
Franchise Business Manager
Five Guys
Montreal, QC
- Full-time
As a Five Guys’ Franchise Business Manager (FBM) you will take your expert level knowledge in all areas of restaurant operations, business management, and Five Guys brand standards and…
Added 5 mins ago
CB
Territory Sales Manager
Cornerstone Building Brands
Hamilton, ON
- Full-time
…reputation for providing quality workmanship and attentive customer service. For 36 years, North Star has been manufacturing quality windows and doors, delivering great service and…
Added 5 mins ago
CB
Territory Sales Manager
Cornerstone Building Brands
Kitchener, ON · Hamilton, Ontario
- Full-time
…reputation for providing quality workmanship and attentive customer service. For 36 years, North Star has been manufacturing quality windows and doors, delivering great service and…
Added 20 mins ago
T
Customer Experience Associate
TD
Kamloops, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Personal Banking Associate Trainee
TD
Keswick, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Personal Banking Associate Trainee
TD
Waterford, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Customer Experience Associate
TD
Sarnia, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Customer Experience Associate - Lassomption
TD
L'Assomption, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Senior Personal Banker - Investing Networking Event
TD
Airdrie, AB · Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Personal Banker Trainee
TD
Keswick, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Senior Personal Banker - Home Borrowing Trainee Networking Event
TD
Airdrie, AB · Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Personal Banker Trainee
TD
Saskatoon, SK
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
CG
Senior Internal Auditor
Canada Guaranty
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Build a strong working relationship with Canada Guaranty’s management team through providing useful, creditable, timely, business-relevant, and independent insights.
Added 20 mins ago
BS
Purchasing Agent, Senior
BVGlazing Systems
Niagara Falls, ON
- $70,000 to $80,000 CAD / year
- Full-time
…and building envelope projects. Reporting to the Purchasing Manager, the Senior Purchasing Agent will be responsible for sourcing materials, negotiating supplier agreements, managing…
Added 20 mins ago
KI
Sales Account Executive
Kujaku Inc
Canada
- Full-time
As an Account Manager in freight brokerage, you will play a pivotal role in the company's growth by driving business development, account management and customer service excellence for…
Added 20 mins ago
C
Customer Success Manager - Enterprise
Caribou
Toronto, ON
- Full-time
Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement…
Added 20 mins ago
DC
ECommerce Manager, DTC
Dermalogica Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
CRM & Customer Journey Optimization: Partner with the CRM Manager to develop and optimize onsite experiences and webflows that support acquisition, conversion, replenishment, cross-sell,…
Added 35 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
The Sales Manager – Home Envelope Products is responsible for leading Northerm's residential sales operations in Whitehorse and throughout Yukon, ensuring the effective management of…
Added 35 mins ago
A
Bilingual Sales Ops Specialist
Arctiq
Montreal, QC
- Full-time
…landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse…

Metrolinx

Manager, Customer Protection

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Work Locations: Various locations and shifts within the Greater Toronto Area

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Customer Protection Services division is seeking a Manager, Customer Protection that will manage and provide oversight customer protection officer services (CPS) operations program and delivery of customer service. It will act as the Duty Manager to ensure oversite of the complex operation of the 24/7/365 Customer Protection Services, providing operational advice and oversight to events occurring across the network. The Manager will support the services operations program to protect the security of passengers, employees, equipment, and corporate assets, and coordinates customer service initiatives through safety patrols and fare inspections that provide a presence on trains, property, station, bus loops, and grade crossing.

Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

What will I be doing?

CPS Managers work rotating shifts that operate 7 days a week over 24-hour periods. They will oversee teams of Customer Protection Operations, as a rotating Manager across different lines within the Regional Transit System.
Executes the enterprise customer protection and revenue protection strategy for GO Transit and UP Express within their defined area, including rail stations, bus terminals, and grade crossings; ensuring delivery of revenue protection, bylaw enforcement, and customer service in a manner that aligns with corporate standards, policies, and procedures and monitors compliance.
Manage Customer Protection Team members including Customer Protection Officers, and Station Safety Ambassadors, within their Team and provides active onsite leadership.
Supports the development of action plans, targeted assignments and coordinating supporting management activities in collaboration with the NOC, Service Deign, Stations, Rail Services, staff assignments associated with large crowd special events, such as concerts, sporting competitions, festivals and exhibitions.
Creates and maintains collaborative relationships with external stakeholders, including regional policing agencies, regional transit agencies, Transport Canada, Municipalities, and Ministries. Support RPO with development of RP strategy.
Responsible for managing service disruption and emergencies to ensure effective responses to incident and emergencies.
In collaboration with other CPS leadership, lead the advancement of customer protection through the implementation of strategies, training, and policies to attain the department’s vision and in alignment with the MX vision.
Manage and provide direction for fare inspection, enforcement and customer service strategies and programs.

What Skills and Qualifications Do I Need?

Completion of a degree in Business Administration, Legal Studies Law, Psychology, Security or a related discipline – or a combination of education, training and experience deemed equivalent.
Demonstrated years of progressive experience/training in leading delivery operational planning and crisis management with supervisor experience
Leadership skills to motivate a team and set high standards and clear expectations
Experience working with unionized employees as well as collective agreements interpretation and application.
Knowledge of safety related legislation and the by-laws of the Greater Toronto Transit Authority
Experience in the areas of time management, report writing, problem solving, strategic planning, project management and communications
Knowledge of loss prevention and revenue protection techniques
Budget development and financial management experience and skills to develop and monitor operational budgets
Customer service skills with experience addressing complaints. Personal resiliency to manage conflicting pressures and address front-line customer-facing issues.
Must have a valid Ontario Class “G” license and be able to meet the corporate standard for a good driving record
Must be able to obtain and maintain Secret Level Security Clearance through Transport Canada.
Must be able to pass Ontario Provincial Police (OPP) security clearance to gaining access to the Canadian Police Information Centre (CPIC) and the Police Automated Registration Information System (PARIS) and obtain Special Constable status
Must be able to obtain the GO Transit Operator’s permit.
Must be able to pass Ontario Incident Management System Levels 100, 200 and 300.
Organization skills to work as a team member and provide team leadership, and to work independently.
Interpersonal, public relations, and oral/written communication skills to address customer complaints and concerns.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Apply About employer

More about this job

Responsibilities

The Manager, Customer Protection oversees 24/7/365 operations, including fare inspection, bylaw enforcement, and security patrols across the transit network. They lead teams of officers and ambassadors while coordinating with internal and external stakeholders to manage service disruptions and special events.

Requirements

Candidates must possess a degree in a relevant field and demonstrate progressive experience in operational planning and crisis management. The role requires specific security clearances, a valid driver's license, and the ability to work rotating shifts in a unionized environment.

Skills

Operational planning
Crisis management
Leadership
Revenue protection
Bylaw enforcement
Budget development
Financial management
Report writing
Problem solving
Strategic planning
Project management
Communication
Loss prevention
Customer service
Incident management

Visa sponsorship

Not detected in the job text

Keywords

Customer Protection
Transit Operations
Revenue Protection
Bylaw Enforcement
Crisis Management
Operational Planning
Security Clearance
Unionized Environment
Incident Management
Loss Prevention
Budgeting
Stakeholder Management
Public Safety
Special Constable
GO Transit
UP Express
Metrolinx
Transport Canada
CPIC
PARIS

Report this job