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Added 4 mins ago
NB
Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
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Sales Director
Gordian
Canada
- Full-time
Develop and manage a robust sales funnel to meet pipeline growth goals, both as an individual contributor and as the team manager.
Added 4 mins ago
NB
Senior Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
This position reports to the Senior Manager – Wealth Management, Credit Risk and is a hybrid with offices located in downtown Toronto and Montreal.
Added 4 mins ago
NB
Product Owner CIAM
National Bank of Canada
Montreal, QC
- Full-time
manager, solution lead or comparable technology product management role.
Added 4 mins ago
NB
Banking Advisor
National Bank of Canada
Courtenay, BC
- Full-time
…approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 4 mins ago
NB
Manager, Financing Solutions - Private Banking 1859
National Bank of Canada
Quebec, QC
- Full-time
A career as a Manager, Financing Solutions in the commercial Banking and private Banking 1859 team at National Bank means working closely with Senior private Bankers and several internal…
Added 4 mins ago
NB
Residential Financing Specialist
National Bank of Canada
Bathurst, NB
- Full-time
part of a branch-based team, supported by a Residential Financing Manager who
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NB
Residential Financing Specialist
National Bank of Canada
Quebec, QC
- Temporary
part of a branch-based team, supported by a Residential Financing Manager who
Added 4 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
A career as Manager, financing solutions in the Commercial & Private Banking 1859 team means working closely with the commercial account managers and several other internal and external…
Added 4 mins ago
NC
Primary Worker
Native Counselling Services of Alberta
Red Deer, AB
- $50,000 CAD / year
- Internship
Demonstrated understanding of historic trauma and the impact of colonization on Indigenous people.
Added 4 mins ago
CB
Financial Analyst
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
Our Toronto office is currently recruiting for a Financial Analyst in our Accounting department, reporting to the Manager, Accounting, Analysis, and Reporting. This position is responsible…
Added 4 mins ago
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Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Added 4 mins ago
NB
Manager Administrative Support
National Bank of Canada
Vancouver, BC
- Full-time
A career as a Manager Administrative Support in the Commercial and Private Banking 1859 – Real Estate Financing sector of the National Bank means contributing to our transformation towards…
Added 4 mins ago
NB
Business Development Representative
National Bank of Canada
Toronto, ON
- Full-time
You will be based in Toronto and working in partnership with the Regional Sales Manager and a Sales Coordinator. Some travel may be required during certain instances (National Sales…
Added 4 mins ago
SC
National Sales Coordinator
Spicers Canada
Vaughan, ON
- Full-time
We are currently looking for a full-time National Sales Coordinator located in Vaughan, Ontario, reporting to the National Packaging Manager, Retail Redistribution.
Added 4 mins ago
HM
Key Account Manager
Highlight Motor Group
Vaughan, ON
- Full-time
…move. To work for Highlight Motor Group, you must have great people skills, communicate well, have a team-oriented personality, and possess the desire to set and achieve goals. As our…
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NB
Executive Assistant
National Bank of Canada
Montreal, QC
- Full-time
Have experience in administrative support or as an executive assistant supporting a manager or executive.
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NB
Senior Data Solutions Architect
National Bank of Canada
Montreal, QC
- Full-time
Within Wealth Management, you will be part of a large team of 30 colleagues and will report to the Senior Manager, Solution and Data Architecture. We aim to provide you with maximum…
Added 4 mins ago
NB
Account Manager, Business Flex
National Bank of Canada
Châteauguay, QC
- Full-time
A career as an Account Manager at Business Flex means being part of a dynamic team of experts. It also means taking care of the entrepreneurial customers who contact Business Flex and the…
Added 4 mins ago
NB
Senior Analyst Accounting
National Bank of Canada
Montreal, QC
- Full-time
Within the Finance sector, you are part of a team of 16 colleagues, and you’ll report to the Senior Manager, Regulatory Capital. Our team stands out for its expertise, collaboration and…
Added 4 mins ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
…will be part of a five-person team and report to the Senior Manager, Stress Testing. Our team stands out for the diversity of its expertise in economics, applied mathematics, and…
Added 4 mins ago
NB
Senior Analyst Accounting and Regulatory Capital
National Bank of Canada
Montreal, QC
- Full-time
Within the Finance sector, you are part of a team of 16 colleagues, and you’ll report to the Senior Manager, Regulatory Capital. Our team stands out for its expertise, collaboration and…
Added 4 mins ago
NB
Manager, Financing Solutions - Private Banking 1859
National Bank of Canada
Montreal, QC
- Full-time
A career as a Manager, Financing Solutions in the commercial Banking and private Banking 1859 team at National Bank means working closely with Senior private Bankers and several internal…
Added 4 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 mins ago
NB
Banking advisor
National Bank of Canada
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
…approach and use your analytical skills in order to offer a people-centric experience for branch…

Metrolinx

Manager, Customer Protection

Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Work Locations: Various locations and shifts within the Greater Toronto Area

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Customer Protection Services division is seeking a Manager, Customer Protection that will manage and provide oversight customer protection officer services (CPS) operations program and delivery of customer service. It will act as the Duty Manager to ensure oversite of the complex operation of the 24/7/365 Customer Protection Services, providing operational advice and oversight to events occurring across the network. The Manager will support the services operations program to protect the security of passengers, employees, equipment, and corporate assets, and coordinates customer service initiatives through safety patrols and fare inspections that provide a presence on trains, property, station, bus loops, and grade crossing.

Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

What will I be doing?

CPS Managers work rotating shifts that operate 7 days a week over 24-hour periods. They will oversee teams of Customer Protection Operations, as a rotating Manager across different lines within the Regional Transit System.
Executes the enterprise customer protection and revenue protection strategy for GO Transit and UP Express within their defined area, including rail stations, bus terminals, and grade crossings; ensuring delivery of revenue protection, bylaw enforcement, and customer service in a manner that aligns with corporate standards, policies, and procedures and monitors compliance.
Manage Customer Protection Team members including Customer Protection Officers, and Station Safety Ambassadors, within their Team and provides active onsite leadership.
Supports the development of action plans, targeted assignments and coordinating supporting management activities in collaboration with the NOC, Service Deign, Stations, Rail Services, staff assignments associated with large crowd special events, such as concerts, sporting competitions, festivals and exhibitions.
Creates and maintains collaborative relationships with external stakeholders, including regional policing agencies, regional transit agencies, Transport Canada, Municipalities, and Ministries. Support RPO with development of RP strategy.
Responsible for managing service disruption and emergencies to ensure effective responses to incident and emergencies.
In collaboration with other CPS leadership, lead the advancement of customer protection through the implementation of strategies, training, and policies to attain the department’s vision and in alignment with the MX vision.
Manage and provide direction for fare inspection, enforcement and customer service strategies and programs.

What Skills and Qualifications Do I Need?

Completion of a degree in Business Administration, Legal Studies Law, Psychology, Security or a related discipline – or a combination of education, training and experience deemed equivalent.
Demonstrated years of progressive experience/training in leading delivery operational planning and crisis management with supervisor experience
Leadership skills to motivate a team and set high standards and clear expectations
Experience working with unionized employees as well as collective agreements interpretation and application.
Knowledge of safety related legislation and the by-laws of the Greater Toronto Transit Authority
Experience in the areas of time management, report writing, problem solving, strategic planning, project management and communications
Knowledge of loss prevention and revenue protection techniques
Budget development and financial management experience and skills to develop and monitor operational budgets
Customer service skills with experience addressing complaints. Personal resiliency to manage conflicting pressures and address front-line customer-facing issues.
Must have a valid Ontario Class “G” license and be able to meet the corporate standard for a good driving record
Must be able to obtain and maintain Secret Level Security Clearance through Transport Canada.
Must be able to pass Ontario Provincial Police (OPP) security clearance to gaining access to the Canadian Police Information Centre (CPIC) and the Police Automated Registration Information System (PARIS) and obtain Special Constable status
Must be able to obtain the GO Transit Operator’s permit.
Must be able to pass Ontario Incident Management System Levels 100, 200 and 300.
Organization skills to work as a team member and provide team leadership, and to work independently.
Interpersonal, public relations, and oral/written communication skills to address customer complaints and concerns.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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More about this job

Responsibilities

The Manager, Customer Protection oversees 24/7/365 operations, including fare inspection, bylaw enforcement, and security patrols across the transit network. They lead teams of officers and ambassadors while coordinating with internal and external stakeholders to manage service disruptions and special events.

Requirements

Candidates must possess a degree in a relevant field and demonstrate progressive experience in operational planning and crisis management. The role requires specific security clearances, a valid driver's license, and the ability to work rotating shifts in a unionized environment.

Skills

Operational planning
Crisis management
Leadership
Revenue protection
Bylaw enforcement
Budget development
Financial management
Report writing
Problem solving
Strategic planning
Project management
Communication
Loss prevention
Customer service
Incident management

Visa sponsorship

Not detected in the job text

Keywords

Customer Protection
Transit Operations
Revenue Protection
Bylaw Enforcement
Crisis Management
Operational Planning
Security Clearance
Unionized Environment
Incident Management
Loss Prevention
Budgeting
Stakeholder Management
Public Safety
Special Constable
GO Transit
UP Express
Metrolinx
Transport Canada
CPIC
PARIS

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