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Added 12 mins ago
F
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Fieldstone, an AI-native accounting firm. This is a co-founder partnership with meaningful founder equity, not a salaried executive role.
Added 12 mins ago
F
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Fieldstone, an AI-native accounting firm. This is a co-founder partnership with meaningful founder equity, not a salaried executive role.
Added 12 mins ago
P
Account Representative (Ontario)
PCCA
London, ON
- Full-time
Engage the National Account Manager early on major or complex opportunities and strategic account risks, including lab renovations, cleanrooms, physician events, national partnership…
Added 12 mins ago
P
Account Representative (Alberta, British Columbia, Saskatchewan, Manitoba)
PCCA
Calgary, AB
- Full-time
Engage the National Account Manager early on major or complex opportunities and strategic account risks, including lab renovations, cleanrooms, physician events, national partnership…
Added 12 mins ago
WI
Advisor, HSE
WSP in Canada
AB · Edmonton, AB
- Full-time
Reporting to the Regional Manager, HSE Operations, you will provide trusted advice across complex projects, influence meaningful improvements and help embed WSP’s HSE Management System into…
Added 13 mins ago
TU
Associate Director, Corporate and Foundation Relations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
This fundraiser position is responsible for generating strategic prospect contact at the major gift level. The Associate Director is responsible for managing a defined development program…
Added 27 mins ago
H
Principal Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
In the role of a Principal Program Manager, we'll count on you to:
Added 27 mins ago
AC
Manager, Hub Operations
Air Canada
Toronto, ON
- Full-time
The Manager, Hub Operations reports to the Director, Hub Operations and is accountable for the Day of Operations at the Toronto (YYZ) Cargo Hub, with additional pre-planning oversight for…
Added 42 mins ago
BU
Coordinator, Student Leadership Development
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to Manager, Student Leadership & Engagement, the Coordinator, Student Leadership Development advances, coordinates and assesses student leadership, mentorship and…
Added 42 mins ago
H
Principal Program Manager
HDR
Toronto, ON
- Full-time
In the role of a Principal Program Manager, we'll count on you to:
Added 42 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…activity. Working in close collaboration with the Campaign Manager, Employment Consultants, the Coordinator of Brokered Incentive Agreements (wage subsidy agreements) and the Career Success…
Added 1 hour ago
Area Studies Manager
University of Toronto
Toronto, ON
The Area Studies Manager, oversees project tracking for centre activities and commitments associated with complex endowed funds, funding proposals, partnership agreements, and awards within…
Added 1 hour ago
RE
Investigations Manager
Real Estate Council of Ontario
Toronto, ON · Etobicoke, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Head, Legal Services, the Manager, Investigations provides strategic and operational leadership for RECO's investigations program under the Trust in Real Estate Services…
Added 1 hour ago
D
Finance Director
Dexter
Ingersoll, ON
- Full-time
Participate as a member of the plant leadership teams and provide financial guidance on operational priorities and strategic initiatives.
Added 1 hour ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 hour ago
T
Manager, Corporate Segment ORM (5657)
TD
Toronto, ON
- Full-time
…of operational risk. ORM, as an independent team, works in partnership with the business units and corporate groups of TD Bank Group to further the understanding and management of…
Added 1 hour ago
Manager, Annual Giving & Donor Engagement
YMCA of Northeastern Ontario
North Bay, ON
The Manager is accountable for translating donor intelligence and fundraising infrastructure into active relationship development, solicitation, stewardship, and philanthropic revenue. The…
Added 1 hour ago
TC
Manager, Fund of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
Implement strategic plans to archive business objectives
Added 2 hours ago
Advisor, HSE
WSP
AB · Edmonton, AB
Reporting to the Regional Manager, HSE Operations, you will provide trusted advice across complex projects, influence meaningful improvements and help embed WSP’s HSE Management System into…
Added 2 hours ago
24 - Comprehensive Health Promotion - HPS - CUPE
Windsor-Essex County Health Unit
Windsor, ON
…outcomes and reduce inequities. Through research, analysis, and strategic engagement, this role drives initiatives that strengthen community capacity and support the goals of the Ontario…
Added 2 hours ago
D
Ecommerce Manager, DTC
Dermalogica
Toronto, ON
- Full-time
As Ecommerce Manager, DTC, you will be a key strategic partner to the Director of Ecommerce & DTC, responsible for driving the commercial performance, digital execution and ongoing…
Added 2 hours ago
DC
ECommerce Manager, DTC
Dermalogica Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
As Ecommerce Manager, DTC, you will be a key strategic partner to the Director of Ecommerce & DTC, responsible for driving the commercial performance, digital execution and ongoing…
Added 2 hours ago
B
Protein Category Manager
Brunel
NS · Nova Scotia, Canada
- Full-time
We are hiring a Protein Category Manager for one of our food service clients based in Amherst, Nova Scotia. The Protein Category Manager will spearhead the incremental growth of the…
Added 2 hours ago
B
Director, Capital Markets - Capital Allocation & Management
BMO
Toronto, ON · FCP
- Full-time
…strategies that improve financial resource utilization, support strategic growth, enhance risk-adjusted returns, and increase transparency and alignment. This role provides advisory support…
Added 2 hours ago
A
Finance - Senior Manager/Manager, Business Finance, Digital
Aritzia
Vancouver, BC
- Full-time
The mission of the Business Finance Department is to maximize Aritzia’s financial performance and drive business objectives through strategic financial insight.

Metrolinx

Manager, Customer Protection

Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Work Locations: Various locations and shifts within the Greater Toronto Area

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Customer Protection Services division is seeking a Manager, Customer Protection that will manage and provide oversight customer protection officer services (CPS) operations program and delivery of customer service. It will act as the Duty Manager to ensure oversite of the complex operation of the 24/7/365 Customer Protection Services, providing operational advice and oversight to events occurring across the network. The Manager will support the services operations program to protect the security of passengers, employees, equipment, and corporate assets, and coordinates customer service initiatives through safety patrols and fare inspections that provide a presence on trains, property, station, bus loops, and grade crossing.

Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

What will I be doing?

CPS Managers work rotating shifts that operate 7 days a week over 24-hour periods. They will oversee teams of Customer Protection Operations, as a rotating Manager across different lines within the Regional Transit System.
Executes the enterprise customer protection and revenue protection strategy for GO Transit and UP Express within their defined area, including rail stations, bus terminals, and grade crossings; ensuring delivery of revenue protection, bylaw enforcement, and customer service in a manner that aligns with corporate standards, policies, and procedures and monitors compliance.
Manage Customer Protection Team members including Customer Protection Officers, and Station Safety Ambassadors, within their Team and provides active onsite leadership.
Supports the development of action plans, targeted assignments and coordinating supporting management activities in collaboration with the NOC, Service Deign, Stations, Rail Services, staff assignments associated with large crowd special events, such as concerts, sporting competitions, festivals and exhibitions.
Creates and maintains collaborative relationships with external stakeholders, including regional policing agencies, regional transit agencies, Transport Canada, Municipalities, and Ministries. Support RPO with development of RP strategy.
Responsible for managing service disruption and emergencies to ensure effective responses to incident and emergencies.
In collaboration with other CPS leadership, lead the advancement of customer protection through the implementation of strategies, training, and policies to attain the department’s vision and in alignment with the MX vision.
Manage and provide direction for fare inspection, enforcement and customer service strategies and programs.

What Skills and Qualifications Do I Need?

Completion of a degree in Business Administration, Legal Studies Law, Psychology, Security or a related discipline – or a combination of education, training and experience deemed equivalent.
Demonstrated years of progressive experience/training in leading delivery operational planning and crisis management with supervisor experience
Leadership skills to motivate a team and set high standards and clear expectations
Experience working with unionized employees as well as collective agreements interpretation and application.
Knowledge of safety related legislation and the by-laws of the Greater Toronto Transit Authority
Experience in the areas of time management, report writing, problem solving, strategic planning, project management and communications
Knowledge of loss prevention and revenue protection techniques
Budget development and financial management experience and skills to develop and monitor operational budgets
Customer service skills with experience addressing complaints. Personal resiliency to manage conflicting pressures and address front-line customer-facing issues.
Must have a valid Ontario Class “G” license and be able to meet the corporate standard for a good driving record
Must be able to obtain and maintain Secret Level Security Clearance through Transport Canada.
Must be able to pass Ontario Provincial Police (OPP) security clearance to gaining access to the Canadian Police Information Centre (CPIC) and the Police Automated Registration Information System (PARIS) and obtain Special Constable status
Must be able to obtain the GO Transit Operator’s permit.
Must be able to pass Ontario Incident Management System Levels 100, 200 and 300.
Organization skills to work as a team member and provide team leadership, and to work independently.
Interpersonal, public relations, and oral/written communication skills to address customer complaints and concerns.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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More about this job

Responsibilities

The Manager, Customer Protection oversees 24/7/365 operations, including fare inspection, bylaw enforcement, and security patrols across the transit network. They lead teams of officers and ambassadors while coordinating with internal and external stakeholders to manage service disruptions and special events.

Requirements

Candidates must possess a degree in a relevant field and demonstrate progressive experience in operational planning and crisis management. The role requires specific security clearances, a valid driver's license, and the ability to work rotating shifts in a unionized environment.

Skills

Operational planning
Crisis management
Leadership
Revenue protection
Bylaw enforcement
Budget development
Financial management
Report writing
Problem solving
Strategic planning
Project management
Communication
Loss prevention
Customer service
Incident management

Visa sponsorship

Not detected in the job text

Keywords

Customer Protection
Transit Operations
Revenue Protection
Bylaw Enforcement
Crisis Management
Operational Planning
Security Clearance
Unionized Environment
Incident Management
Loss Prevention
Budgeting
Stakeholder Management
Public Safety
Special Constable
GO Transit
UP Express
Metrolinx
Transport Canada
CPIC
PARIS

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