Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.
We support this commitment by providing:
- Competitive Pension Plan
- Employee learning & development programs and reimbursement
- Recognition of prior Public Service for Vacation Entitlement
- Employee Assistance and Wellness Benefit Programs
- Parental Leave top-up, lactations accommodation and childcare partnerships
- Menopause Policy
- Employee Resource Groups
This role leads critical initiatives necessary for implementing operational readiness within the GO & UP Operational Readiness & Performance division. It provides specialist and technical expertise in the analysis, interpretation, response and resolution of complex readiness, design, construction and commissioning issues.
The role supports the Manager, Operational Readiness’ by providing functional and technical leadership to Project Coordinators, oversees the quality and consistency of their technical work, and develops team capability to support the safe and successful delivery of projects and service changes.
What will I be doing?
- Delivers a structured readiness approach to projects, programs and operational changes, assessing impacts on operations, maintenance, safety, customers, business processes, technology and organizational responsibilities.
- Integrates operational readiness requirements into project plans across design, construction, testing and commissioning, handover and entry into revenue service.
- Provides technical expertise through the review of engineering and architectural drawings, construction documents, work plans, staging plans and commissioning documentation.
- Reviews complex or high-risk Project Coordinator deliverables to ensure technical analysis, operational impacts, risks, recommendations and supporting evidence are suitable and complete.
- Identifies operational, technical, maintenance, safety and customer risks and develops mitigation strategies and corrective actions.
- Collaborates with project delivery teams, Operations, Maintenance, Safety, Service Design, Customer
- Experience, Engineering and Construction Management to determine readiness for project, service and program changes.
- Defines Project Coordinator technical competency requirements and develops learning plans, training materials and development priorities to address capability gaps.
- Develops and recommends readiness policies, procedures, standards, tools and templates to support operational, maintenance, safety and customer requirements.
- Monitors readiness performance indicators, identifies potential issues and missed milestones, and develops intervention and improvement plans.
- Provides day-to-day technical guidance, coaching and feedback to Project Coordinators and other team members, without direct supervisory responsibility.
What Skills and Qualifications Do I Need?
- Demonstrated years of experience in operational readiness, infrastructure project delivery, construction management, commissioning, quality assurance or project management, including experience providing technical guidance or functional leadership to others.
- Completion of an undergraduate degree in Engineering, Architecture, Construction Management, Planning or a related discipline, or a combination of education, training and experience deemed equivalent.
- Ability to interpret and evaluate engineering, architectural and construction documents, drawings, specifications, work plans, staging plans, technical reports and commissioning documentation.
- Demonstrated understanding of operational, maintenance, safety and customer requirements and their relationship to infrastructure project delivery.
- Strong relationship-building and stakeholder engagement skills, including the ability to manage expectations, work across varied audiences and influence process improvements.
- Demonstrated analytical and problem-solving skills to assess business processes and data, identify improvement opportunities and develop evidence-based recommendations.
- Strong oral, written and presentation skills to prepare and deliver reports, briefings and presentations.
- Organizational skills to manage multiple priorities and navigate ambiguity.
- Professional Engineer designation or eligibility for registration with Professional Engineers Ontario would be an asset.
NOTE: Deals with unexpected changes to deadlines, tight time pressures and conflicting work demands and priorities from multiple contacts/clients. Required to travel throughout the Metrolinx network in the Greater Toronto and Hamilton Area (GTHA) and be available outside of regular office hours to maintain business relationships and address issues as they arise. The position will also be required to visit a transit operating environment, including train facilities and track alignment above and below grade. PPE IS REQUIRED whilst at the work site.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
