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Added 14 mins ago
I
French: Nettoyeur à plein temps - Full Time Cleaner
ISS
Beauharnois, QC
- $21.57 to $23.83 CAD / hour
- Full-time
Comprendre le service à la clientèle et la satisfaction
Added 14 mins ago
SS
Director of Care (RN)
Sienna Senior Living
Markham, ON
- Full-time
Model and foster an environment of positive customer service across all aspects of care with team members and external partners
Added 14 mins ago
AC
Operations Manager - Deployment
Air Canada
Dorval, QC
- Full-time
Represent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride;
Added 14 mins ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
Ensure prompt and courteous customer service to all internal and external clients
Added 14 mins ago
KT
OTR Tire Technician
Kal Tire
Canada
- Full-time
…established a reputation for reliability, innovation and outstanding service. Our objective remains simple: to deliver services and products of measurable value to our customers. Kal Tire…
Added 14 mins ago
Senior Financial Analyst
BWXT
Toronto, ON
…decision-making across Commercial Operations. This role will lead a broad range of financial activities including budgeting, forecasting, financial modeling, variance analysis, and monthly…
Added 28 mins ago
KA
Commercial Account Manager
Kaizen Automotive Group
Leduc, AB
- Full-time
…solutions to drive revenue growth while delivering exceptional customer experiences throughout the entire vehicle…
Added 28 mins ago
H
Technical Buyer
Héroux-Devtek
QC · Saint-Hubert, QC
- Full-time
…quality of its products, its international presence, and its customer service for over 80…
Added 28 mins ago
CS
General Manager Restaurant Operations Scotia Place
Calgary Stampeder Football Club
Calgary, AB
- Full-time
Lead initiatives that promote team recognition, employee retention, and community involvement.
Added 28 mins ago
A
Technical Services Specialist
Absorb
Remote, Canada
- Full-time
- Remote
You’ll lead technical projects from scoping to delivery, support more advanced integration use cases, and serve as a mentor and subject matter resource to our team. You’ll also help shape…
Added 28 mins ago
P
Customer Experience Specialist – Reviews & Social Care
Pergolux
Remote, Canada
- $58,000 to $65,000 CAD / year
- Full-time
- Remote
Handle sensitive complaints and lead service recovery coordination, working toward positive customer outcomes while respecting established approval processes.
Added 28 mins ago
IB
Customer Experience Leader
Indigo Books & Music
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 29 mins ago
C
HVAC Service Dispatcher
CyberCoders
ON · Ontario, Canada
- Full-time
We are seeking an organized and customer-focused HVAC Service Dispatcher to coordinate and dispatch commercial service technicians. The Dispatcher will manage incoming service requests,…
Added 43 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Commitment to providing exceptional customer service
Added 43 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Commitment to providing exceptional customer service
Added 43 mins ago
US
Delivery Helpers - Fraser Valley Delta Area
UPS Supply Chain Solutions
BC · CA - FRASER VALLEY CENTER (BCFRV)
- Part-time
Are you a hardworking, fast-learner, offering superior customer service skills that would like to deliver packages that matter? We want you to join our team.
Added 43 mins ago
W
(CAN) Food & Consumables Team Lead
Walmart
Cobourg, ON
- Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 43 mins ago
LC
Grocery Department Manager
Loblaw Companies Limited
Edmonton, AB
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 43 mins ago
Retail Sales Associate
Fire & Flower Inc.
North Battleford, SK
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…
Added 43 mins ago
Lead Hand – Shipping, Receiving & Inventory Control
Price Industries Limited
Vaughan, ON
…Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service…
Added 43 mins ago
Registered Accounts Administrator
Odlum Brown
Vancouver, BC
Contribute to and lead continuous improvement initiatives related to best practices, operational efficiency and service levels
Added 43 mins ago
Senior Sales Advisor, Saint Laurent
VinFast Recruitment
Montreal, QC · Saint-Laurent, QC
…meet performance objectives while providing an outstanding customer experience. The Senior Sales Advisor also provides support and works in a highly collaborative manner with all members of…
Added 43 mins ago
SS
Front Desk - Part Time/ Weekend
SS Stonebridge Del Fitness Corporation O/A Motion Fitness
Saskatoon, SK
- Part-time
The Front Desk Representative is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.
Added 43 mins ago
UO
Insurance and Finance Clerk
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Lead, Clinical Finance Services, the Insurance and Finance Clerk is responsible for providing accurate, timely, and proactive service to the finance department at the Mike…
Added 43 mins ago
ER
Sr. Sales Coordinator
Empire Roofing
Georgetown, ON
- Full-time
Strong customer-service orientation with the ability to respond to client concerns promptly and professionally.

Metrolinx

Senior Advisor, Operations Performance

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

We are looking for a Senior Advisor, Operations Performance to provide strategic and operational support to the VP, Operations Performance, including team advisory, corporate administration, governance, stakeholder management and enterprise strategy alignment. This role conducts research and analysis to support policy and procedure development and leads or coordinates CEO, SMT and Board reporting and initiatives.

What will I be doing?

Support the VP, Operations Performance in developing and executing business planning strategies, ensuring divisional and project plans align with Metrolinx’s strategic and business plans. Provide subject matter expertise, coordinate leadership team agendas and materials, align items with Senior Management Team (SMT) requirements, and oversee SMT reporting.
Lead and coordinate special projects and multidisciplinary initiatives driven by the Executive Office, CEO, SMT and Board. Represent the VP in enterprise-wide projects, provide advisory support on policies and programs, facilitate cross-functional working groups, and coordinate internal and external resources to resolve issues and ensure consistent content and change leadership.
Develop and deliver communication strategies, correspondence, briefing notes, speaking notes, presentations and other materials supporting key initiatives, program changes and divisional engagement. Coordinate approvals for enterprise-wide communications and collaborate with Corporate Communications, the COO’s Office and other stakeholders to ensure consistent messaging and tone.
Build strong relationships with business partners and internal and external stakeholders to understand business needs, deliver quality service, address competing priorities and resolve complex issues on behalf of Operations Performance. Promote initiatives and programs to secure stakeholder support and manage speaking engagements, public appearances and related interactions.
Build project management awareness and capacity through information sessions and presentations. Collaborate with Directors and staff across all levels to develop project plans, scopes, designs, definitions, launch plans and delivery schedules for new or enhanced divisional and jointly owned initiatives.
Advise the VP and divisional staff on strategic and operational matters, external trends and leading practices. Work with Directors to exchange information, review briefing notes for clarity and quality, identify consultation requirements, anticipate stakeholder concerns and support informed decision-making.
Liaise with government agencies, municipalities and other external stakeholders to share information and facilitate consultation on divisional activities, including promotions, fare policy and other initiatives.
Oversee Operations Performance Office administrative processes and financial and human resource matters on behalf of the VP. Support workforce planning activities, including resource submissions, and help ensure effective divisional operations.
Ensure quality standards are maintained in the development and implementation of divisional projects and Operations Performance’s contributions to enterprise-wide initiatives. Identify unfamiliar or complex problems, systematically assess alternatives and develop effective solutions.
Demonstrate Metrolinx’s organizational values and behaviours, foster a healthy work environment, and collaborate across the organization to support divisional priorities and successful program delivery.

What Skills and Qualifications Do I Need?

Completion of a degree in Public Administration, Business Administration or a related discipline. A postgraduate degree (Master’s) is considered an asset.
Demonstrated years' of experience advising senior executives, leading teams, managing and reviewing written materials, and managing projects from inception through implementation.
Strong business acumen and operations management knowledge, with the ability to research external trends and leading practices to inform the development of projects, initiatives, policies and programs.
Demonstrated experience applying structured project management methodologies to develop project plans and charters, manage priorities, track progress, and deliver objectives within established timelines and deliverables, including experience supporting large-scale organizational initiatives.
Proven leadership and change management experience, including knowledge of change management principles, practices and methodologies, the ability to navigate organizational change challenges, and experience leading multidisciplinary project teams.
Strong research, analytical and problem-solving skills, including the ability to assess business processes, evaluate and recommend changes to policies, programs and practices, and develop effective solutions.
Excellent organizational and prioritization skills, with the ability to manage competing demands, navigate ambiguity, exercise sound judgment and discretion, take initiative, and work independently with minimal oversight while maintaining a broad organizational perspective and commitment to customer service.
Demonstrated ability to build strong relationships, manage stakeholder expectations, resolve conflicts and issues, and collaborate effectively with diverse audiences in dynamic, cross-functional environments.
Excellent interpersonal, diplomatic, facilitation and oral, written and presentation communication skills, including the ability to facilitate meetings with stakeholders with diverse or competing interests, draft correspondence, prepare reports and briefings, and develop and deliver presentations.
Proficiency in project management software and Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Visio and Microsoft Project, with the ability to develop detailed reports and work plans that support the achievement of organizational objectives.
*This position requires the successful candidate to work on-site at our office five (5) days per week*

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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More about this job

Responsibilities

The Senior Advisor provides strategic and operational support to the VP of Operations Performance, including governance, stakeholder management, and enterprise strategy alignment. They lead multidisciplinary initiatives, coordinate executive reporting, and develop communication strategies to support divisional and organizational goals.

Requirements

Candidates must possess a degree in Public Administration, Business Administration, or a related discipline, with a postgraduate degree considered an asset. Proven experience in advising senior executives, managing large-scale projects, and applying change management methodologies is required.

Skills

Strategic planning
Operations management
Project management
Stakeholder management
Change management
Policy development
Research and analysis
Executive advisory
Communication strategy
Business planning
Leadership
Problem solving
Microsoft Office
Project management software
Governance
Financial management

Visa sponsorship

Not detected in the job text

Keywords

Operations Performance
Strategic Planning
Governance
Stakeholder Management
Business Planning
Change Management
Project Management
Policy Development
Executive Reporting
Public Administration
Business Administration
Microsoft Project
Visio
Workforce Planning
Corporate Administration
Multidisciplinary Initiatives
Briefing Notes
Operations Management
Government Agency
Transportation

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