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Metrolinx

Senior Analyst, Claims

20 Bay Street, Toronto, ON, M5J 2W3, Canada

Job type: Full-time
Apply by: Sep 28, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in-office position based at 10 Bay Street. Our team is highly collaborative, and much of our work benefits from in-person-co-creation, relationship building, and hands-on partnership with leaders across the organization. We offer flexibility in start and end times while maintaining core business hours for shared availability across the team.

Our Capital Projects Group workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in our communities. Join us as we build a knowledgeable and collaborative team that courageously changes how transit projects will be delivered.

Our Commercial Management Office is hiring a Senior Claims Analyst – CPG Claims. This role will provide review, assessment, and expertise in the management of the claims process to support the Capital Projects Group’s delivery of capital and infrastructure projects, including analysis of claims and providing recommendations for resolution of those claims under the guidance of the Claims Manager, along with in-depth estimation and review of variations.

What will I be doing?

Analyze claims in accordance with Metrolinx’s Claims Management Procedures for both P3 and Non-P3 Contracts, ascertaining entitlement, analyzing impacts and associated costs, and providing recommendations for resolution of the claims involving variations, delay, disruption, acceleration, and loss of production, etc.
Conducts detailed review of cost impacts of Contractor’s/Subcontractor’s claims for prolongation, loss of productivity/disruption, acceleration, unresolved variation notices/change requests.
Conducts detailed quantum analysis and produces reports to support CST evaluation of various construction claims.
Conducts variation analysis from contract documents including specifications and drawings.
Conducts and attends meetings with stakeholders on resolution of claims and other commercial matters, including collaboration with the Legal teams for inputs regarding dispute resolution, drafting and completion of Settlement Agreements.
Provides support to the Project Delivery Teams (PDTs) and advises in their analysis and mitigation of claims and Early Warning Notices and, in any negotiation Change Orders and dispute resolution, with Contractors and Consultants.
Liaises with the PDT and Commercial Support Teams in the review and analysis of claims, including engaging claim estimators and forensic schedule analysts from the Commercial Support Team (CST) as well as the legal teams.
Supports PDT and Claims Manager in the preparation of claim strategy, evaluations, correspondence, and recommendations for resolution.
Conducts the claims management process across chosen Metrolinx transit and infrastructure projects, including management and maintenance of claims documentation/records and the timely reporting of claims status.
Implements templates, policies, processes, and tools for claims analysis and management to support effective and efficient claims management.
Supports the Claims Manager during the negotiation and resolution phase, and prepares various reports and presentations
Support the CST by monitoring and providing updates to the Claims Register, managing and resolving claims in the register, and ensuring accuracy and integrity of the data logged in the Claims Register and Unifier.

What Skills and Qualifications Do I Need?

Completion of a degree or diploma in construction management, project management, engineering, quantity surveying or a related discipline – or a combination of education, training and experience deemed equivalent.
Demonstrated experience in major project commercial and/or claims management; progressive experience in the administration of major construction/infrastructure contracts.
Active membership in PEO, AACE, PMI, CIQS, RICS or similar association is an asset.
Knowledge and understanding of capital construction methods, practices, contractors’ methods of tendering and contract/subcontract administration, schedule/delay analysis, cost/damage analysis, prolongation costs, acceleration costs and disruption/loss of productivity analysis.
Knowledge of AACE recommended techniques for estimating claims for extension of time/prolongation and loss of productivity. Knowledge of contractor’s estimation practices and construction pricing.
Experience and knowledge of detailed assessment of Contractor’s variations, estimating processes for entitlement and cost impacts in coordination with the members of the Project Teams including SMEs, for resolving pending and potential variations and claims.
Knowledge of contract administration and project delivery using AFP, P3, or design/build methodology. Good understanding and knowledge of the practical application of contract administration and document management software, CM14, Aconex, ProjectWise, and SharePoint. Excellent written, verbal, and presentation communication skills. Proficiency in MS Office (e.g., Outlook, Word, Excel, PowerPoint, etc.). Knowledge of Scheduling software like P6, MS Project, etc. will be an asset.
Well-developed problem-solving and analytical skills, including being highly responsive with the ability to act quickly under changing circumstances and anticipate multiple claim paths and investigate client impacts, to keep ahead of the claimant.
Communication with Metrolinx stakeholders to update the high-priority claim resolution process. Well-developed organizational skills with the ability to process and efficiently manage numerous claims. Political acuity and ability to maintain professional demeanor in challenging meetings.
A valid driver’s license is an asset since this position may require travel up to 5% to various site locations or public meetings, etc.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your work experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experience each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act, so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at 416-202-5601 or email [email protected].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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More about this job

Responsibilities

The Senior Analyst will provide expert review and assessment of claims to support the delivery of capital and infrastructure projects. This includes analyzing impacts, costs, and variations while collaborating with project teams and legal counsel to reach resolutions.

Requirements

Candidates must have a degree or diploma in construction management, engineering, or a related field, along with progressive experience in major project commercial or claims management. Proficiency in contract administration, estimation practices, and relevant software tools is essential for this role.

Skills

Claims management
Construction management
Project management
Contract administration
Cost analysis
Schedule analysis
Dispute resolution
Estimation
Risk mitigation
Stakeholder management
Data analysis
Reporting
Technical writing
Presentation skills
Problem-solving
Analytical skills

Benefits

Flexibility in start and end times
Inclusive and accessible environment

Visa sponsorship

Not detected in the job text

Keywords

Claims Management
Capital Projects
Infrastructure
Contract Administration
P3 Contracts
Cost Estimation
Delay Analysis
Disruption Analysis
Variation Analysis
Dispute Resolution
Project Delivery
CM14
Aconex
ProjectWise
SharePoint
MS Office
P6
MS Project
AACE
PEO
PMI
CIQS
RICS
Forensic Schedule Analysis
Settlement Agreements
Change Orders
Early Warning Notices
Unifier
Construction Pricing
Transit Projects

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