Senior I&IT Business Analyst

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer.

If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you!

Our I&IT Development and Delivery division is looking for a Senior Business Analyst to lead stakeholder engagement, business requirements elicitation and analysis, and translate business needs into actionable solution requirements that support strategic business and technology initiatives. The role will manage small projects from initiation through delivery, while supporting testing, change management, reporting, and operational readiness activities. The successful candidate will drive process improvements, contribute to business case development, and help maximize the value of technology investments through effective analysis, governance, and delivery support.

What will I be doing?

• Capture, analyze, summarize, document, verbalize and present the critical and key value items from product development plans to senior management team members in a manner that clearly defines the benefits of proposed resource deployments.

• Develops a thorough understanding of all Metrolinx departments and business units’ goals, practices and processes to translate into goals and objectives for a project charter and user stories that define a product backlog

• Translates high-level, conceptual business strategies and objectives into user stories to guide design and development activities for project sponsors and product owners using process mapping, interviews etc.

• Partners in the development of strategies for the application of technology; leads or participates in the development of business cases

• Investigates organization functions and processes and proposes improvements through automation and making best use of technology to improve effectiveness and customer-service experience

• Supports user acceptance testing

• Organizes dialogue and discussion between users and delivery team to assist with managing competing objectives through sustainable change.

• Collaborates with diverse stakeholders to gather data needed for solid decision-making

• Proactively identifies opportunities and prepares plans for new technology/automation or streamlining of business processes and workflows for project sponsors and product owners

• Promotes innovation and encourages the adoption of best practices based on industry and business knowledge, while ensuring stability to operational integrity

• Promotes a coherent corporate approach and structured methodologies to application delivery and project management

• Develops project documentation and implementation procedures to meet corporate and industry standards and enable intended benefits to be realized

• Assists in operational rollout including user and support training and change management.

• Develops project plans and in the preparation of product delivery and release plans.

• Assists in facilitation of daily Scrum stand-ups, Scrum of Scrums and working/Steering meetings.

• Provides leadership, coaching, guidance and direction to team members.

What Skills and Qualifications Do I Need?

Education: Degree in Computer Science, Information Systems, Engineering, Business Process Improvement, or a related discipline

Experience:

• Demonstrated years’ experience as a Business Analyst, preferably 5 years with Agile delivery, writing user stories and managing product backlogs.

• Experience of large complex transformational projects and multiple simultaneous projects.

• Experienced in facilitation, conflict resolution, influencing, executive communication, project management and stakeholder management.

• Demonstrated ability to create high-quality executive presentations, including data visualization, slide formatting, storytelling, and synthesis of complex information into concise, audience-focused messages.

• Business Analysis, Agile or Scaled Agile (SAFe) from a recognized institute.

• Experience with Jira and Asana.

• Experience with computerized quantitative and analytical tools (e.g. data modeling, workflows, and business process analysis) and MS Office (Outlook, Word, Excel, Visio, PowerPoint, Project, etc.).

• Interpersonal, oral/written/presentation communications skills to document and present business needs, specifications, reports, project documents, and implementation plans.

Don’t Meet Every Requirement? 

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.