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Added 1 day ago
H
Senior Servicenow Developer – SPM
HCLTech
Canada
- Contract
As a Senior ServiceNow Developer specializing in Strategic Portfolio Management (SPM) and Service Development, you will play a pivotal role in designing, developing, and optimizing…
Added 1 day ago
C
ServiceNow Business System Architect
CGI
Toronto, ON
- Full-time
As a Senior ServiceNow Business System Architect, you'll responsible for the holistic design, direction and strategy of the enterprise ServiceNow platform. You will provide a technology…
Added 1 day ago
Senior ServiceNow Architect - Strategic Portfolio Management
Bell
Montreal, QC
The Senior ServiceNow Architect – Strategic Portfolio Management (SPM) is a senior enterprise architecture role accountable for the end-to-end technical direction, solution integrity and…
Added 1 day ago
ED
Senior Data Platform Administrator - EN 533
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Reporting to the Manager - Data Management Platforms, the Senior Data Platform Administrator plays a critical role in shaping the technical direction of EDC's data ecosystem while also…
Added 1 day ago
BS
Senior ServiceNow Developer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Senior ServiceNow Developer ” for a contract opportunity with one of our Valued Clients.
Added 1 day ago
ED
Senior Data Platform Administrator - EN 533
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Reporting to the Manager - Data Management Platforms, the Senior Data Platform Administrator plays a critical role in shaping the technical direction of EDC’s data ecosystem while also…
Added 1 day ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Position: AI Administrator, M365 & Copilot Platform
Added 1 day ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
Position: AI Administrator, M365 & Copilot Platform
Added 1 day ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
Position: AI Administrator, M365 & Copilot Platform
Added 1 day ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Position: AI Administrator, M365 & Copilot Platform
Added 1 day ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Position: AI Administrator, M365 & Copilot Platform
Added 1 day ago
ED
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Position: AI Administrator, M365 & Copilot Platform
Added 2 days ago
AI
Senior ServiceNow Technical Consultant – ITSM / IRM
Agility IT
Toronto, ON
- Contract
Our consulting client is seeking a Senior ServiceNow Technical Consultant with strong hands-on ServiceNow development expertise across ITSM and related platform capabilities. This role…
Added 2 days ago
M
Senior Manager, I&IT Site Reliability Engineering & Operations
Metrolinx
Toronto, ON
- Full-time
Certified Kubernetes Administrator is an asset.
Added 4 days ago
T
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
- Full-time
Align TRM/TPM and work with other ETAM Senior managers who own APM, the Application Book of Record, CMDB and CSDM, Hardware and Software and asset management, and the Asset Class Enablement…
Added 4 days ago
Z
Digital Consulting Architect, CPQ
Zaelab
Remote, Canada
- Full-time
- Remote
…configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce…
Added 4 days ago
RDL Network Administrator
Celestica International LP
Toronto, ON
We are seeking a proactive and detail-oriented RDL Network Administrator to manage the day-to-day operations and administration of our global Research and Development Lab (RDL) networks.…
Added 4 days ago
UO
Senior Media Technician Events -Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies is currently seeking a Full-time Regular Senior Media Technician Events .
Added 4 days ago
C
RDL Network Administrator
Celestica
Toronto, ON
- Full-time
We are seeking a proactive and detail-oriented RDL Network Administrator to manage the day-to-day operations and administration of our global Research and Development Lab (RDL) networks.…
Added 4 days ago
Application Developer
University of Toronto
Toronto, ON
…applications used across UTSC. The role will have a strong focus on ServiceNow application development and platform solutions, while also contributing to full-stack and web application…
Added 5 days ago
TC
Senior Engineer - ServiceNow Development
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $87,780 to $122,892 CAD / year
- Full-time
We’re looking for a Senior Engineer - ServiceNow Development to play a key role in designing and delivering innovative ServiceNow solutions that enhance service management processes and…
Added 5 days ago
JG
ServiceNow Software Developer - Senior
J&M Group
Toronto, ON
- Full-time
ServiceNow Certified System Administrator (CSA)
Added 5 days ago
TT
Senior Engineer - ServiceNow Development
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $87,780 to $122,892 CAD / year
- Full-time
We’re looking for a Senior Engineer - ServiceNow Development to play a key role in designing and delivering innovative ServiceNow solutions that enhance service management processes and…
Added 5 days ago
H
Manager - Release, Configuration & Environment Management
Hays
Toronto, ON
- Contract
Build strong relationships with senior technology and business stakeholders.
Added 6 days ago
Systems Administrator
Postmedia Network Inc.
ON
As the senior escalation point for business applications, support services and operational technology issues, the Systems Administrator participates in an on-call rotation and must be…

Metrolinx

Senior Manager, I&IT Site Reliability Engineering & Operations

277 Front Street West, Toronto, ON, M5V 2X4, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

I&IT ONLY: Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer.

If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you!

The SRE and Operations embed resilience, recoverability, and operational excellence across Metrolinx I&IT services. Through continuous delivery, infrastructure as code, proactive observability, and tested disaster recovery capabilities, the function reduces operational risk and enables rapid recovery from major outages, cyber incidents, and disruptions.

What will I be doing?

Drive SRE & Operations Leadership: Lead, coach, and direct engineering teams responsible for day-to-day infrastructure operations, platform reliability, data center management, and disaster recovery.
Hands-On Leadership Role: Operate as a hands-on technical leader who remains actively engaged in architecture, engineering decisions, operational problem-solving, incident response, and delivery execution while leading and developing the team.
Establish Operating Models & Standards: Build and govern the organization’s SRE operating model, priorities, and cloud reliability standards covering availability, scalability, recoverability, and operational support across public and hybrid cloud environments.
Govern Cloud & Infrastructure Reliability: Define production readiness criteria and operational acceptance guardrails for new or materially changed services, ensuring architecture, monitoring, logging, alerting, security controls, and recovery automation are fully validated prior to release.
Manage Service Health: Define Service-Level Indicators and Service-Level Objectives for critical services to balance deployment velocity with platform stability.
Direct Incident Response & Post-Incident Learning: Lead major incident response efforts to restore disrupted services rapidly and facilitate post-incident reviews to ensure root causes are remediated and tracked through engineering backlogs.
Day-to-Day Operations: Oversee day-to-day data centre operational management, including HPE Synergy, Hyper-V, VMware, SAN/NAS storage configuration, F5, NetScaler, file servers, database enablement (Oracle Data Guard, SQL Always On, Oracle ExaCC), data backup, networking integration (Cisco ACI and Firepower, Palo Alto Firewalls) and physical infrastructure tuning.
Proactively Manage Infrastructure Risk: Direct reliability risk assessments, capacity forecasting, and controlled resilience testing including but not limited to multi-region, availability-zone, network, and identity failure scenarios to eliminate single points of failure.
Steward Budgets: Support the governance and allocation of an annual capital budget, managing operational and capital budgets to meet product roadmap objectives within financial constraints.
Govern Vendor Relationships: Direct vendor deliverables, evaluate technology proposals, participate in contract negotiations, and establish Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with strategic partners.
Build a Culture of Innovation & Excellence: Build high-performance team capabilities in automated operations, infrastructure as code, and SRE disciplines.
Flexible Hours: Preparedness to occasionally work outside regular business hours including evenings and weekends during emergency major incidents or urgent technology deployments.

What Skills and Qualifications Do I Need?

Education Completion of a degree in Computer Science, Information Systems, Business Administration, Engineering, or a related discipline.

Certifications

Microsoft Certified Azure Solutions Expert, Azure DevOps Engineer, or Equivalent is an asset.
Cisco Certified Network Professional (CCNP) is an asset.
Certified Information System Security Professional is an asset.
Certified Kubernetes Administrator is an asset.
Information Technology Infrastructure Library (ITIL) Foundations is an asset.
Agile certification (Agile Certified Professional, Certified Scrum Product Owner) is an asset.
Project Management Professional (PMP) or PRINCE2 is an asset.

Professional Experience & Technical Mastery

Progressive Leadership: Demonstrated years of progressively responsible experience in infrastructure operations, platform engineering, cloud engineering, or SRE within a large-scale service delivery environment, including leadership of technical teams and complex operational programs.
Large-Scale Azure Cloud Migration: Hands-on experience leading large-scale cloud migrations from on-premises environments to Microsoft Azure, including migration planning, architecture, execution, risk management, cutover, and operational transition.
SRE & Cloud Practice: Deep knowledge of Site Reliability Engineering frameworks, dynamic resource management, service quotas, autoscaling, infrastructure as code (IaC), policy as code, and cloud cost optimization.
Relationship Management: Exceptional communication, facilitation, and negotiation skills to brief executive leadership, influence internal stakeholders, manage vendor contracts, and introduce modern methodologies (DevOps, Lean, Agile).

Core Technologies (Including but not limited to)

Cloud Platforms: Microsoft Azure, Copilot, Exchange Online, Teams, SharePoint, etc.
DC Infrastructure: VMware, Hyper-V, HPE compute and storage, and Brocade SAN.
Network & Application Delivery: Palo Alto Firewalls, F5, Citrix NetScaler, Fortinet SD-WAN, and Infoblox.
Identity & Security: Microsoft Active Directory, Zscaler, Microsoft Entra ID, Okta, Microsoft Defender, and CyberArk Privilege Cloud.
Cloud Operations, Automation & Observability: Grafana, ServiceNow, Terraform, Ansible, and GitHub.
Operating Systems & Management Platforms: Red Hat Enterprise Linux, Windows Server, SCVMM, SCCM, and Red Hat Satellite.
DR Solutions: Hands-on experience implementing enterprise recovery technologies, including Azure Cloud DR, Cisco ACI multisite, Zerto, Hyper-V, Oracle Data Guard, SQL Always On, F5 application delivery gateway, and related replication solutions.
Process Acumen: Understanding of project management practices, ITIL frameworks, risk and business impact analysis (BIA), etc.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:
Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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More about this job

Responsibilities

The Senior Manager will lead engineering teams in managing infrastructure operations, platform reliability, and disaster recovery while driving SRE standards and cloud migration strategies. They are responsible for governing operational models, managing vendor relationships, and ensuring service health through proactive observability and incident response.

Requirements

Candidates must possess a degree in Computer Science, Engineering, or a related field and have extensive experience in infrastructure operations and cloud engineering. Strong leadership skills and technical mastery in Azure, networking, and SRE frameworks are essential for this role.

Skills

Site Reliability Engineering
Cloud Migration
Azure
Infrastructure as Code
Disaster Recovery
Leadership
Incident Response
Data Center Management
Kubernetes
Networking
Automation
Observability
Vendor Management
Budgeting
DevOps
Agile

Benefits

Equity, diversity and inclusion initiatives
Professional development
Work-life balance

Visa sponsorship

Not detected in the job text

Keywords

Site Reliability Engineering
Azure
Infrastructure as Code
Disaster Recovery
Cloud Migration
VMware
Hyper-V
Cisco ACI
Palo Alto Firewalls
Kubernetes
ITIL
DevOps
Agile
ServiceNow
Terraform
Ansible
GitHub
Red Hat Enterprise Linux
Oracle Data Guard
SQL Always On
F5
NetScaler
Microsoft Entra ID
Okta
CyberArk
Capacity Forecasting
Operational Excellence
Budget Management
Vendor Management
Incident Response

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