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Added 8 mins ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
…America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help…
Added 8 mins ago
A&
Director, Global Transaction Tax
Alvarez & Marsal
Calgary, AB
- Full-time
We provide tax, turnaround management, restructuring, performance improvement, and corporate advisory services. Our tax practice is unique in that we offer the opportunity to work without…
Added 8 mins ago
G
Commercial Manager 1 - Infrastructure
Graham
Calgary, AB
- Full-time
…supporting the Infrastructure Division. Reporting to the Commercial Director, the Commercial Manager provides contractual, commercial, financial and risk management leadership across all…
Added 9 mins ago
Development Officer, Digital Giving
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a…
Added 9 mins ago
FH
Leader, Workforce Optimization Staffing Services
Fraser Health
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- Full-time
Participates on assigned internal, regional and external committees, public relations activities and other project groups as appropriate; chairs and/or leads discussion as requested;…
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RU
Management Consulting Director, Technology
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- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…
Added 24 mins ago
A
Freelance Account Director / Senior Account Manager
Akcelo
Vancouver, BC
- Contract
Akcelo is looking for Freelance Account Director / Senior Account Manager who is available for an immediate start to join our Vancouver team!
Added 38 mins ago
A
Director, Treasury & Business Intelligence
Avana
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- Full-time
The Director, Treasury & Business Intelligence leads Avana’s treasury, financing, financial planning, investment analysis, business intelligence, and related financial risk activities. As…
Added 38 mins ago
GO
Senior Water Control Systems Planning Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
Hydrologic Forecasting and Water Management, Engineering and Technical Services
Added 38 mins ago
G
Coordinator, Health, Safety & Environment - Energy & Utilities
GTel
London, ON
- $58,760 to $73,450 CAD / year
- Full-time
…workforce of 850+ employees delivering Damage Prevention and Energy Services across Ontario and Alberta, with periodic project work throughout other Canadian and U.S. regions. This role…
Added 38 mins ago
B
Director, Financial Accounting and Systems Integration
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Toronto, ON
- Full-time
The Director serves as the Finance lead for major technology, systems, and business transformation initiatives impacting financial operations, reporting, controls, data management, and…
Added 39 mins ago
Advisor, Corporate Procurement
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC
Reporting to the Director, Procurement, the Advisor, Procurement is responsible for carrying out all aspects of procurement services, including the acquisition of specialized goods and…
Added 39 mins ago
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People Partner
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Calgary, AB · Vancouver, BC · Guelph, ON · Toronto, ON
- Full-time
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Added 53 mins ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Wainfleet, ON
- $150,000 to $200,000 CAD / year
- Full-time
…America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help…
Added 53 mins ago
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The Mustard SEED Society
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Added 53 mins ago
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Associate Director
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Toronto, ON
- Full-time
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Added 1 hour ago
CC
Director – Compliance & Risk Management and Privacy Officer
Canadian College of Health Leaders - Northwestern Ontario Chapter
Thunder Bay, ON
- Full-time
…long-term care, mental health and addictions, and regional outreach services, the Director ensures that organizational frameworks and practices are aligned with legislative requirements and…
Added 1 hour ago
CH
Administrateur de bureau
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Dorval, QC
- Full-time
…indispensable pour communiquer, apporter un soutien et fournir des services à des particuliers, des employés ou des partenaires qui ne parlent pas français, en particulier lorsqu’ils se…
Added 1 hour ago
GG
Junior Electrical Engineer
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Brampton, ON
- Full-time
Reporting to the Senior Director, Engineering and Maintenance, the Junior Electrical Engineer will support a variety of engineering and maintenance initiatives across Triple M Metal's…
Added 1 hour ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…communications materials highlighting the successes of ATM, and the services/supports provided, within the university and beyond on a national and global scale. They will engage with a…
Added 1 hour ago
B
Senior Associate/Principal, Private Markets Risk
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Added 1 hour ago
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Manager, DevSecOps
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- Full-time
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Added 1 hour ago
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M.L.T. Charge - Quality
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- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 1 hour ago
RN
Director, Scientific Services (RID00206)
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- Full-time
The Director is a senior scientific leader with strategic ownership of one or more client accounts. This role leads integrated scientific communication and publication strategies, ensures…
Added 1 hour ago
HB
Interim Director, Products and Services
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- Full-time
We are seeking an experienced and collaborative leader to join H&R Block Canada as Interim Director, Products & Services for a 12-month term. The Interim Director will provide leadership…

Metrolinx

Senior Manager, Regional Control

155 Cornwall Road, Oakville, ON, L6H 0E7, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

Competitive Pension Plan
Employee learning & development programs and reimbursement
Recognition of prior Public Service for Vacation Entitlement
Employee Assistance and Wellness Benefit Programs
Parental Leave top-up, lactations accommodation and childcare partnerships
Menopause Policy
Employee Resource Groups

Network Operations is seeking a Senior Manager Regional Control to provide leadership, support and direction for the 24/7 Metrolinx operation. Within the NOC, this position will ensure safe, fast, on-time, customer-first focus, and high-quality commuter transportation within the Greater Toronto and Hamilton Area (GTHA).

What will I be doing?

This function will provide 24-hour support within the NOC.
Provide continuous leadership and oversight of Network Operations, with a primary focus on incident management, enterprise escalation, and operational continuity.
Serve as the primary escalation point to senior leaders and executives during major or severe incidents, regardless of the incident’s source or nature.
Apply a consistent incident‑management approach when incidents present risk to safety, significant operational impact, or potential for negative media or reputational exposure.
Act as the key liaison between senior leadership and the NOC, ensuring timely, accurate flow of information and direction between executives and operational teams.
Assess incidents in real time to determine severity, enterprise impact, and appropriate escalation pathways.
Communicate incident details with the on‑duty NOC Director and engage the Emergency Management team when required, taking direction as provided.
Analyze operational, safety, and reputational factors to support informed executive decision‑making.
Issue Tier One enterprise communications and lead Critical Incident Briefs to provide situational updates, obtain senior leadership direction, and communicate decisions to Incident Command and operational teams.
Establish and maintain structured business cycle meetings with on‑scene Incident Commanders.
Request activation of the Emergency Operations Centre (EOC) when required.
Ensure all decisions, actions, and updates are accurately documented in the Control Log.
Provide 24‑hour leadership and support within the NOC.
Direct incident recovery and emergency response activities, ensuring coordinated communication with internal business units, customers, external railways, emergency services, and partner agencies.
Plan and ensure adequate resource coverage across all shifts, including contingencies during major incidents and service disruptions.
Oversee daily NOC operations and performance to meet customer, enterprise, and leadership expectations.
Monitor the performance of operational information systems to ensure accurate and timely service delivery data and decision support.
Direct operational planning by monitoring system performance, key performance indicators, trends, forecasts, and best practices.
Lead post‑incident recovery debriefs and service reviews to drive continuous improvement and improve future service outcomes.
Review technical and functional reports related to planned operational changes to identify risks to service delivery, safety, and customer experience.
Lead change management associated with new or expanded services, systems, and operating models to ensure seamless integration and service continuity.
Monitor and update standard operating procedures to align with evolving operational, regulatory, and enterprise requirements.
Stay informed of legal and regulatory changes impacting NOC operations and oversee implementation of required policy and process updates.
Plan operational strategies to support service growth and network expansion.
Provide operational expertise and input into reports, briefings, and presentations for senior leadership.
Monitor passenger and service delivery trends to ensure operations are safe, effective, efficient, and financially responsible.
Recommend operational improvements, adjusted schedules, and service enhancements based on performance analysis.

Qualifications

Completion of a degree in Business Administration, Transportation Planning, or a related discipline, or an equivalent combination of education, training, and experience.
Demonstrated progressive leadership experience in public transit, light or heavy rail operations, transportation engineering, and customer service, preferably within a public sector and/or unionized environment.
Knowledge of applicable legislation and railway operating rules related to railway, environmental, public, and employee safety.
Knowledge of transportation, engineering, and planning principles to identify operational risks or inadequacies, evaluate plans developed by others, and apply appropriate rail transportation analytical tools.
Knowledge of safety reporting requirements and Safety Management Systems (SMS), including the ability to identify, assess, document, and escalate safety‑related risks, incidents, and trends within a rail or transit operating environment.
Experience with operational and emergency communications, including coordinating timely, clear, and accurate information flow during incidents to internal leadership, frontline operations, emergency management partners, and external stakeholders.
Experience managing rail operations within a control centre environment is an asset.
Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health & Safety Act).
Demonstrated leadership skills to manage, mentor, and develop teams, including experience applying collective agreement provisions to monitor and manage employees and contractors.
Knowledge and understanding of information technology capabilities, as well as budget planning and monitoring processes.
Understanding of project management principles and practices to lead cross‑functional teams and consultants managing concurrent initiatives, ensuring adherence to timelines and performance objectives.
Strong interpersonal, oral, written, and presentation skills to support the preparation and delivery of reports, briefings, operational analyses, and recommendations to technical and non‑technical audiences.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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More about this job

Responsibilities

The Senior Manager, Regional Control provides 24/7 leadership and oversight for the Network Operations Centre, focusing on incident management and operational continuity. They act as the primary escalation point for senior leadership and ensure safe, efficient, and high-quality commuter transportation services.

Requirements

Candidates must possess a degree in Business Administration, Transportation Planning, or a related field, along with progressive leadership experience in public transit or rail operations. Strong knowledge of safety management systems, emergency communications, and relevant legislation is required.

Skills

Incident management
Leadership
Operational continuity
Safety management systems
Emergency response
Change management
Rail operations
Performance monitoring
Strategic planning
Communication
Risk assessment
Budget planning
Project management
Regulatory compliance
Team mentorship

Benefits

Competitive Pension Plan
Employee learning and development programs
Vacation entitlement
Employee Assistance and Wellness Benefit Programs
Parental Leave top-up
Lactations accommodation
Childcare partnerships
Menopause Policy
Employee Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Network Operations
Incident Management
Rail Operations
Safety Management Systems
Emergency Management
Change Management
Public Transit
Transportation Planning
GTHA
Metrolinx
Operational Continuity
Escalation Management
Performance Indicators
Regulatory Compliance
Project Management
Budget Planning
Leadership
Risk Assessment
Service Delivery
Stakeholder Management

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