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In this position, you will report to the Customer Service Manager / Strategy Lead.
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Metso

Customer Service Representative

Sudbury, ON, Canada
Burlington, ON, Canada
Montreal, QC, Canada
Prince George, BC, Canada
Wabush, NL, Canada

Apply by: Oct 31, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 10/30/2026

Introduction

We are seeking a Customer Service Representative (Quote and Order Management Specialist) to join our Customer Service team. You will be responsible for managing the full quote-to-cash cycle, including preparing customer quotes, processing orders, and handling invoicing, which involves close coordination with internal teams and global partners. Your role plays a crucial part in ensuring seamless order execution and delivering an exceptional customer experience, which will positively impact customer satisfaction and operational efficiency. In this position, you will report to the Customer Service Manager / Strategy Lead.

This position is located in Canada, and we are happy to offer flexible working arrangements, including hybrid options.

Team you belong to

You will join a team of customer service and order management specialists who are passionate about delivering accurate, timely, and high-quality support to customers while ensuring efficient order execution. We are continuously working on improving customer service processes, streamlining order workflows, and strengthening collaboration across teams. We work closely with internal stakeholders, such as sales, purchasing, logistics, and finance teams, as well as external partners and customers. Our team culture is all about collaboration, accountability, attention to detail, and customer focus. The members in our team are located in [various/global locations if applicable].

What you’ll do

Provide accurate and timely customer quotes based on product specifications, pricing, and delivery requirements
Manage the full order lifecycle, including order entry, tracking, and fulfillment
Collaborate with global partners, purchasing, and logistics teams to ensure on-time delivery• Handle invoicing and billing processes, including resolving discrepancies and customer inquiries
Deliver high-quality customer service throughout the quote and order process
Resolve customer issues and complaints efficiently and professionally
Maintain accurate records and ensure data integrity within systems
Identify and contribute to improvements in customer service processes and workflows

Who you are

• Proven experience in quote and order management, ideally in a manufacturing or distribution environment• Strong organizational and time management skills, with the ability to prioritize effectively in a fast-paced setting
• Excellent communication and interpersonal skills in both French and English
• Detail-oriented with a high level of accuracy in data handling and documentation
• Ability to work independently while collaborating effectively with cross-functional teams
• Comfortable working under pressure and managing multiple priorities
• Experience with SAP, Salesforce, or similar systems (asset)
• A proactive, customer-focused mindset with a passion for delivering excellent service

What's in it for you

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
Compensation and rewards - Global incentive program tied to business and performance targets.• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com

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More about this job

Responsibilities

The Customer Service Representative manages the full quote-to-cash cycle, including preparing quotes, processing orders, and handling invoicing. They collaborate with internal teams and global partners to ensure seamless order execution and high customer satisfaction.

Requirements

Candidates should have proven experience in quote and order management, ideally within a manufacturing or distribution environment. Strong organizational skills and proficiency in both English and French are required, along with experience in systems like SAP or Salesforce.

Skills

Quote management
Order management
Customer service
Data integrity
Invoicing
Billing
SAP
Salesforce
Communication
Time management
Problem solving
Logistics coordination
Order fulfillment
Attention to detail

Benefits

Occupational healthcare
Generous benefits plan
Healthy living rewards
Mental well-being services
Global incentive program
Education assistance

Visa sponsorship

Not detected in the job text

Keywords

Quote-to-cash
Order management
Manufacturing
Distribution
SAP
Salesforce
Customer service
Logistics
Invoicing
Data integrity
Order fulfillment
Supply chain
Procurement
Customer experience
Sustainable solutions
Minerals
Metals
Global partners
Order entry
Pricing

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