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Added 3 mins ago
Senior Project Manager (BC, AL, ON based)
BD
BC · British Columbia, Canada
Full-time
…pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep…
Added 3 mins ago
Senior Project Manager (BC, AL, ON based)
BD
Mississauga, ON
Full-time
…pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep…
Added 3 mins ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Develop and maintain IT policies and standards covering architecture, security, acceptable use, purchasing, and service delivery, and ensure systems such as the ERP meet relevant industry…
Added 3 mins ago
Senior Project Manager (BC, AL, ON based)
BD
AB · Alberta, Canada
Full-time
…pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep…
Added 3 mins ago
Senior Geotechnical Engineer
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Toronto, ON
Full-time
…and contribute to business growth while ensuring high-quality service delivery and technical…
Added 3 mins ago
Manager of Facilities Operations, Maintenance & Capital Projects
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Full-time
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Added 3 mins ago
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$90,000 to $110,000 CAD / year
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Added 3 mins ago
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Manager, Transportation, Parks, and Fleet
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New Tecumseth, ON
$114,766.49 to $143,467.68 CAD / year
Full-time
Under the direction of the Director of Public Works, the Manager, Transportation, Parks and Fleet is responsible for administration and operation of the Transportation, Forestry, Parks, and…
Added 3 mins ago
Service Technician
BSH Home Appliances Corporation - North America
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Full-time
Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.
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Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
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The Platform Services and Emerging Technologies (PSET) team is seeking a Technical Program Manager (TPM) to drive successful delivery of Autodesk's Generative AI Accelerator (GAIA) outcomes.
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HHC Service Coordinator
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Up to $18.45 CAD / hour
Maintain accurate and up-to-date client records, including assessments, equipment specifications, delivery details, and service authorizations.
Added 4 mins ago
Manager, Facilities & Procurement
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Toronto, ON
Maintain supplier and contract records, renewal dates and service expectations; monitor performance and resolve delivery, billing and service issues.
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Supervisor, Capital Acquisition
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Mississauga, ON
Reporting to the Manager of Realty Services, the Supervisor, Capital Acquisition is responsible for leading and supporting the acquisition of real property, including land, facilities, and…
Added 19 mins ago
Gestionnaire régionale(e) des soins infirmiers/Regional Nursing Manager, QC
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Offrir un soutien direct au personnel infirmier et servir de personne ressource principale pour résoudre les problèmes des patients et les risques liés au service.
Added 19 mins ago
Case Manager - Registered Nurse (RN) Facility/Priority Access Liaison
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Demonstrated knowledge of the current long term care service delivery system.
Added 19 mins ago
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The Camp Manager is the primary on-site point of contact and is responsible for coordinating accommodations, reservations, attendance tracking, client service, documentation, safety…
Added 31 mins ago
Driver
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Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure…
Added 31 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Oshawa, ON
Full-time
…and contribute to business growth while ensuring high-quality service delivery and technical…
Added 31 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Hamilton, ON
Full-time
…and contribute to business growth while ensuring high-quality service delivery and technical…
Added 31 mins ago
Senior Geotechnical Engineer
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Mississauga, ON
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Metso

Customer Service Representative

Sudbury, ON, Canada
Burlington, ON, Canada
Montreal, QC, Canada
Prince George, BC, Canada
Wabush, NL, Canada

Apply by: Oct 31, 2026
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 10/30/2026

Introduction

We are seeking a Customer Service Representative (Quote and Order Management Specialist) to join our Customer Service team. You will be responsible for managing the full quote-to-cash cycle, including preparing customer quotes, processing orders, and handling invoicing, which involves close coordination with internal teams and global partners. Your role plays a crucial part in ensuring seamless order execution and delivering an exceptional customer experience, which will positively impact customer satisfaction and operational efficiency. In this position, you will report to the Customer Service Manager / Strategy Lead.

This position is located in Canada, and we are happy to offer flexible working arrangements, including hybrid options.

Team you belong to

You will join a team of customer service and order management specialists who are passionate about delivering accurate, timely, and high-quality support to customers while ensuring efficient order execution. We are continuously working on improving customer service processes, streamlining order workflows, and strengthening collaboration across teams. We work closely with internal stakeholders, such as sales, purchasing, logistics, and finance teams, as well as external partners and customers. Our team culture is all about collaboration, accountability, attention to detail, and customer focus. The members in our team are located in [various/global locations if applicable].

What you’ll do

Provide accurate and timely customer quotes based on product specifications, pricing, and delivery requirements
Manage the full order lifecycle, including order entry, tracking, and fulfillment
Collaborate with global partners, purchasing, and logistics teams to ensure on-time delivery• Handle invoicing and billing processes, including resolving discrepancies and customer inquiries
Deliver high-quality customer service throughout the quote and order process
Resolve customer issues and complaints efficiently and professionally
Maintain accurate records and ensure data integrity within systems
Identify and contribute to improvements in customer service processes and workflows

Who you are

• Proven experience in quote and order management, ideally in a manufacturing or distribution environment• Strong organizational and time management skills, with the ability to prioritize effectively in a fast-paced setting
• Excellent communication and interpersonal skills in both French and English
• Detail-oriented with a high level of accuracy in data handling and documentation
• Ability to work independently while collaborating effectively with cross-functional teams
• Comfortable working under pressure and managing multiple priorities
• Experience with SAP, Salesforce, or similar systems (asset)
• A proactive, customer-focused mindset with a passion for delivering excellent service

What's in it for you

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
Compensation and rewards - Global incentive program tied to business and performance targets.• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com

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More about this job

Responsibilities

The Customer Service Representative manages the full quote-to-cash cycle, including preparing quotes, processing orders, and handling invoicing. They collaborate with internal teams and global partners to ensure seamless order execution and high customer satisfaction.

Requirements

Candidates should have proven experience in quote and order management, ideally within a manufacturing or distribution environment. Strong organizational skills and proficiency in both English and French are required, along with experience in systems like SAP or Salesforce.

Skills

Quote management
Order management
Customer service
Data integrity
Invoicing
Billing
SAP
Salesforce
Communication
Time management
Problem solving
Logistics coordination
Order fulfillment
Attention to detail

Benefits

Occupational healthcare
Generous benefits plan
Healthy living rewards
Mental well-being services
Global incentive program
Education assistance

Visa sponsorship

Not detected in the job text

Keywords

Quote-to-cash
Order management
Manufacturing
Distribution
SAP
Salesforce
Customer service
Logistics
Invoicing
Data integrity
Order fulfillment
Supply chain
Procurement
Customer experience
Sustainable solutions
Minerals
Metals
Global partners
Order entry
Pricing

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