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Added 5 mins ago
AA
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- Full-time
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Mettler Toledo

Sales Support Specialist - Bilingual

Mississauga, ON, Canada

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Our Opening and Your Responsibilities

As our Inside Sales Representative, you will play a critical role in driving growth and enabling the success of our Field Sales Organization. In this role, you will serve as both a trusted partner to our Field Sales Representatives and a direct point of contact for customers. You will manage inbound customer inquiries, quotations, and sales opportunities while also taking a proactive approach to identifying new business opportunities, scheduling customer meetings, and maintaining engagement with key accounts. Additional Responsibilities:

Manage inbound customer requests received through phone, email, website inquiries, and service channels with a strong focus on responsiveness, quality, and follow-through.
Qualify, nurture, and manage sales leads, providing quotation support and opportunity management to maximize Field Sales Representative productivity.
Manage and close designated low-value and transactional sales opportunities with limited Field Sales involvement.
Collaborate with Field Sales, Customer Service, Technical Support, and Contract Administration teams to resolve customer issues.
Maintain accurate customer, opportunity, and activity records within the CRM system.
Proactively identify and develop new business opportunities through targeted outbound prospecting, customer outreach, and appointment-setting activities.
Schedule introductory meetings and customer visits for Field Sales Representatives, helping expand customer engagement and improve territory coverage.
Maintain regular contact with strategic and high-value customers to strengthen relationships, coordinate site visits, and ensure an exceptional customer experience.

This position is a replacement within our company.

METTLER TOLEDO uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and assessment of prospective candidates. Our team will then invite qualified applicants to participate in the interview process ensuring that human judgement guides our hiring decision.

What You Need to Succeed

A bachelor’ or an associate’s degree in science or engineering with two to three years of any combination of customer service, sales, call center or related experience
Must be a bilingual in French and English
A confirmed ability and technical acumen to learn about our products and/or services
Must be legally entitled to work in Canada

Our Offer to You

Medical, dental, prescription drug, and vision care coverage through RBC, effective the first day of the month after 30 days of employment
And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, ethnic origin, disability, or any other characteristic protected by the Ontario Human Rights Code and the Employment Standards Act. We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at bilal.malik@mt.com so we can discuss in confidence a suitable accommodation.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

23646

Preferred Location

Ontario

Mississauga

Job Type

Full-time

Legal Entity

MT-CDN Mississauga MO

2915 Argentia Rd #6, Mississauga ON L5N 8G6 Canada

+1 (800) 638-8537

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More about this job

Responsibilities

The Sales Support Specialist manages inbound customer inquiries, qualifies sales leads, and provides quotation support to maximize field sales productivity. They also proactively identify new business opportunities and maintain accurate records within the CRM system.

Requirements

Candidates must possess a bachelor's or associate's degree in science or engineering and have two to three years of experience in customer service or sales. Proficiency in both French and English is mandatory for this role.

Skills

Sales support
Customer service
Lead qualification
CRM management
Outbound prospecting
Quotation support
Bilingual communication
Technical acumen
Appointment setting
Relationship management
Inside sales
Account management

Benefits

Medical coverage
Dental coverage
Prescription drug coverage
Vision care coverage
Paid time off
Short-term disability
Long-term disability
Basic life insurance
Business travel insurance
Employee Assistance Program
Domestic partner benefits

Visa sponsorship

Not detected in the job text

Hiring contact

Bilal Malik

Hiring contact email

bilal.malik@mt.com

Keywords

Sales Support
Inside Sales
CRM
Lead Nurturing
Prospecting
Customer Experience
Precision Instruments
Technical Sales
Bilingual
Account Management
Quotation Management
Field Sales Support
Customer Inquiries
Site Visits
Sales Productivity

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