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Added 4 mins ago
XI
Field Sales & Marketing Representative
Xplore Inc.
Canada
- Full-time
Effectively communicate pricing, packages, and promotions to potential customers Process orders and document customer requests
Added 4 mins ago
KR
Bilingual Customer Service Representative
KIT Recruitment
Oakville, ON
- $57,000 to $58,500 CAD / year
- Full-time
KIT Recruitment is seeking a Bilingual Customer Service Representative (English/French) to join our client's team in a hybrid role!
Added 4 mins ago
Client Service Representative-C0778
City of London
London, ON
Reporting to a Manager or designate, the Customer Service Representative performs a variety of customer service, reception and support duties within the Service Area.
Added 4 mins ago
Bilingual Accounts Receivable Representative (Finance) (Healthcare) - Mississauga, ON
Arjo
Mississauga, ON
The Bilingual Accounts Receivable Representative plays a critical part in maintaining the organization's cash flow by ensuring timely collection of outstanding receivables while fostering…
Added 4 mins ago
G
Credit Representative
Guillevin
Burnaby, BC · Pacific Credit Office
- Full-time
Reporting to the Credit Manager, the Credit Representative is responsible for credit/collections for a portfolio of clients across several branches across the region.
Added 19 mins ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
London, ON · Montreal, QC
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 19 mins ago
NU
Admissions Advisor - Canada
Niagara University
Vaughan, ON
- Part-time
…recruitment strategy within Ontario. The position serves as a primary representative of Niagara University to prospective students, families, high school counselors, community…
Added 34 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 34 mins ago
CO
Senior Quality Improvement Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups…
Added 34 mins ago
GP
Customer Service Representative
Genuine Parts Company
Sudbury, ON · UAPINC
- Full-time
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
Added 34 mins ago
L
Branch Manager - Office 1722
LendDirect
Saint John, NB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 49 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 49 mins ago
W
Business Systems Analyst- EDI
Wajax
Montreal, QC · Lachine, QC
- Full-time
…sFTP, AS2, VAN; experience with eCommerce systems; knowledge of customer and vendor portals; strong working knowledge of Microsoft Office products; data analysis and query skills (SQL);…
Added 49 mins ago
W
Content Marketing Specialist
Wajax
Toronto, ON
- Full-time
Research target audiences, industry trends, customer needs, and relevant topics to identify content opportunities.
Added 49 mins ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 hour ago
S
CSR, Business Support
SaskPower
Prince Albert, SK
- Full-time
…maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications and requests for new services. This position…
Added 1 hour ago
GO
Staff Justice of the Peace
Government of Manitoba
Winnipeg, MB
- Full-time
…authority and is responsible for the triage, screening, and processing of court matters in accordance with applicable legislation, regulations, policies, and procedures. The position also…
Added 1 hour ago
Customer Service Representative - 2-4 Month Contract
Give and Go Prepared Foods
Toronto, ON
Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives.
Added 1 hour ago
Customer Service Representative - 12 Month Contract
Give and Go Prepared Foods
Toronto, ON
Responsible to provide excellent Customer Service to all internal and external Customers of Give & Go in accordance with the department’s target objectives.
Added 1 hour ago
R
Customer Service Representative
RBGlobal
Oshawa, ON
- Full-time
Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our…
Added 1 hour ago
R
Customer Service Representative
RahrBSG
New Westminster, BC · Guelph, ON
- Full-time
RahrBSG is looking for an Account Representative in Guelph, ON or Delta, BC. The Customer Service Representative serves as the primary interface between the company and our customers in a…
Added 1 hour ago
W
Parts Representative -Heavy Duty
Wajax
AB · Rocky View County, AB
- Full-time
…support for the service department. Secondary functions include customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support…
Added 1 hour ago
SC
Member Service Representative
Sunrise Credit Union
Holland, MB
- Full-time
Added 1 hour ago
AC
Member Service Representative I (Full-Time, 18 Month Term) St. Mary's
Access Credit Union
Winnipeg, MB · St. Mary's Branch
- Full-time
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting…
Added 1 hour ago
SC
Financial Service Representative Development
StellerVista Credit Union
Castlegar, BC
- Full-time
As the Financial Services Representative, you will provide quality service to members and contribute to the success of the branch through the achievement of established retail sales goals…

MHZ-NA Blinds & Shading Solutions Inc.

Customer Support Representative

Vancouver, BC, Canada

Pay: $21.00-$22.00 per hour · Full-time

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Job details

Pay: Pay: $21.00-$22.00 per hour
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

MHZ-NA Blinds & Shading Solutions Inc.

MHZ-NA Blinds & Shading Solutions Inc. is looking for a detail-oriented Client Support Representative to join our team. The primary responsibility of this role is to review sales orders, compare them with vendor order confirmations, and communicate any discrepancies to the appropriate team members and customers. The ideal candidate is highly organized, has strong numerical skills, and can work

independently. Knowledge of German is an asset.

Job Summary

The Client Support Representative is the primary point of contact between the company and its customers. The role ensures accurate order processing, timely communication, and positive customer experience while supporting sales, logistics, and operations.

Responsibilities

Serve as the first point of contact for customers, dealers, and internal stakeholders.
Respond to inquiries via email and phone in a timely and professional manner.
Provide accurate information regarding products, pricing, lead times, order status, and terms & conditions.
Communicate delays, backorders, and issues clearly and proactively.
Maintain a customer-focused, solution-oriented tone, even in high-pressure situations.
Review and verify sales orders for accuracy.
Enter, review, and validate customer orders for accuracy, completeness, and compliance with internal procedures.
Communicate inconsistencies or issues to relevant team members for resolution.
Maintain organized records of orders, confirmations, and communications.
Collaborate with colleagues to ensure smooth order processing.
Investigate issues by liaising with internal teams and external partners.
Escalate complex or high-risk issues to management with clear documentation and recommended actions.
Follow up to ensure resolution and customer satisfaction.
Assist with internal reporting, tracking, and process documentation as required.
Maintain accurate customer, order, and case records in Zoho Books.
Ensure all correspondence, changes, and resolutions are properly documented.
Support audits, reporting, and performance tracking through clean data practices.
Identify recurring issues, bottlenecks, or inefficiencies in customer workflows.
Suggest improvements to processes, templates, and communication standards.
Contribute to the development of SOPs, FAQs, and customer support guidelines.
One day per week, manage logistics by receiving incoming shipments and preparing and sending outgoing shipments.
Perform other administrative tasks as required.

Requirements

Proven experience in Customer/Client Support Representative role.
Proficiency in sales order software, emailing, and file management.
Strong organizational and time-management skills.
Excellent English communication and interpersonal abilities.
Attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Language: English (Required)
Commute: Reliably commute to Vancouver, BC (V5M) or plan to relocate before starting work (Required).

Benefits

Business casual dress, Dental care, Extended health care, Vision care, Paid time off, and Store discount.

Pay: $21.00-$22.00 per hour

Benefits:

Casual dress
Dental care
Life insurance
On-site/Street parking
Paid time off
Vision care

Work Location: In person

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for customers, dealers, and internal stakeholders by responding to inquiries, providing order and product information, and proactively communicating delays or issues. Verify and document orders, coordinate issue resolution across internal teams and external partners, maintain accurate records in Zoho Books, support process improvements, and handle weekly shipping and receiving tasks.

Requirements

The role requires proven customer or client support experience, proficiency with sales order software, email, and file management, and strong organizational, time-management, communication, and problem-solving abilities. Candidates must be detail-oriented, able to work independently and collaboratively, communicate excellently in English, and reliably commute to or relocate to Vancouver, BC.

Skills

Customer Support
Order Verification
Order Processing
Customer Communication
Attention To Detail
Numerical Skills
Organization
Time Management
Problem Solving
Written Communication
Interpersonal Skills
Recordkeeping
Issue Resolution
Process Improvement
Zoho Books
File Management

Benefits

Business Casual Dress
Dental Care
Extended Health Care
Vision Care
Paid Time Off
Store Discount
Life Insurance
On-Site/Street Parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Client Support
Sales Orders
Order Confirmations
Order Processing
Order Verification
Customer Inquiries
Product Information
Pricing
Lead Times
Order Status
Terms And Conditions
Backorders
Zoho Books
Sales Order Software
Email
File Management
Customer Records
Case Records
Internal Reporting
Process Documentation
Standard Operating Procedures
Frequently Asked Questions
Logistics
Shipping And Receiving
Wholesale Building Materials
German Language

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