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Added 12 mins ago
M
Senior Business Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…technical requirements, and provide solutions related to payments processing, real-time money movement, and digital customer…
Added 12 mins ago
M
Director Financial Risk
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 12 mins ago
AP
Inside Sales Representative
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Calgary, AB
- Full-time
We are seeking an energetic, organized Inside Sales Representative to serve as the key bridge between our client management and warehouse operations. Located directly on-site at our…
Added 27 mins ago
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…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 27 mins ago
AC
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Post Office Assistant - Term
Canada Post - Postes Canada
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…currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to…
Added 42 mins ago
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Financial Service Representative
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- Full-time
A career as Financial Services Representative in Investments at National Bank is an opportunity to create a positive impact for our clients. In this role, you’ll support Financial Planners…
Added 42 mins ago
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Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Compile, sort and verify the accuracy of data before it is entered. And accurately record customer/client/transaction date.
Added 42 mins ago
CI
Client Services Representative
CMB Insurance Brokers
AB · Greater Edmonton Metropolitan Area
- Full-time
As a Client Service Representative (CSR), you will report directly to your Service Supervisor and contribute to the servicing of client requests. Specific duties that a CSR would be…
Added 57 mins ago
TE
Inside Sales Representative
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Burlington, ON
- Full-time
Titan Environmental is seeking an Inside Sales Representative to support business growth in our office in Burlington, ON by building strong customer relationships, identifying sales…
Added 57 mins ago
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Inside Sales Representative
REXEL
Burlington, ON
- $45,000 to $65,000 CAD / year
- Full-time
…dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better…
Added 57 mins ago
RB
Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Responsible for the data entry of various changes to the monthly benefit payroll processing center. In addition, you will be responsible for any changes received directly from plan sponsors…
Added 1 hour ago
S
Special Order Customer Experience Representative, Staples Promotional Products - Bilingual English/French
Staples
Vaughan, ON
- $43,000 to $66,000 USD / year
- Full-time
The Special Order Customer Experience Representative is responsible for delivering best-in-class customer satisfaction by managing the full lifecycle of special orders - from sourcing and…
Added 1 hour ago
T
Collections Representative
thyssenkrupp
ON · Ontario, Canada
- $60,000 USD / year
- Full-time
Reviews past due accounts with operations teams, Dir of Credit or AR Manager monthly to discuss customer issues and overdue payments.
Added 1 hour ago
SP
Human Resources Coordinator-Lachine
Silgan Plastics
Quebec, QC
- Full-time
…creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the…
Added 1 hour ago
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Financial Service Representative - LendDirect Office 1603
LendDirect
St. Thomas, ON
- Full-time
As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the…
Added 1 hour ago
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HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
As a leading wholesale distributor of HVAC and refrigeration equipment, parts, and supplies, the Inside Sales Representative serves as a trusted resource for contractors and industry…
Added 2 hours ago
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Quality Coordinator
IMP Aerospace & Defence
Halifax, NS
- Full-time
IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Indigenous People, Visible Minority…
Added 2 hours ago
XI
Field Sales & Marketing Representative - $5000 Signing Bonus
Xplore Inc.
Canada
- Full-time
Effectively communicate pricing, packages, and promotions to potential customers Process orders and document customer requests
Added 2 hours ago
CO
Library Service Assistant 1/2 Circulation/Shipping Assistant MILL
City of Winnipeg
Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity…
Added 2 hours ago
TC
Customer Processing Representative, temporary full-time
The Canada Life Assurance Company
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 2 hours ago
TM
Collections Representative
thyssenkrupp Materials NA
Windsor, ON
- Full-time
…assigned customers, working with internal team members to resolve customer’s questions and…
Added 2 hours ago
B
Customer Service Representative
BMO
Deer Lake, NL
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 2 hours ago
W
Shipper/Receiver
Wajax
AB · Rocky View County, AB
- Full-time
…and receiving goods, checking for accuracy, and appropriately processing orders. Supports the warehouse by stocking shelves, performing housekeeping activities within the work area, and…

MHZ-NA Blinds & Shading Solutions Inc.

Inside Customer Support Representative

Vancouver, BC, Canada

Pay: $21.00-$22.00 per hour · Full-time

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Job details

Pay: Pay: $21.00-$22.00 per hour
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

MHZ-NA Blinds & Shading Solutions Inc.

MHZ-NA Blinds & Shading Solutions Inc. is looking for a detail-oriented Client Support Representative to join our team. The primary responsibility of this role is to review sales orders, compare them with vendor order confirmations, and communicate any discrepancies to the appropriate team members and customers. The ideal candidate is highly organized, has strong numerical skills, and can work

independently. Knowledge of German is an asset.

Job Summary

The Client Support Representative is the primary point of contact between the company and its customers. The role ensures accurate order processing, timely communication, and positive customer experience while supporting sales, logistics, and operations.

Responsibilities

Serve as the first point of contact for customers, dealers, and internal stakeholders.
Respond to inquiries via email and phone in a timely and professional manner.
Provide accurate information regarding products, pricing, lead times, order status, and terms & conditions.
Communicate delays, backorders, and issues clearly and proactively.
Maintain a customer-focused, solution-oriented tone, even in high-pressure situations.
Review and verify sales orders for accuracy.
Enter, review, and validate customer orders for accuracy, completeness, and compliance with internal procedures.
Communicate inconsistencies or issues to relevant team members for resolution.
Maintain organized records of orders, confirmations, and communications.
Collaborate with colleagues to ensure smooth order processing.
Investigate issues by liaising with internal teams and external partners.
Escalate complex or high-risk issues to management with clear documentation and recommended actions.
Follow up to ensure resolution and customer satisfaction.
Assist with internal reporting, tracking, and process documentation as required.
Maintain accurate customer, order, and case records in Zoho Books.
Ensure all correspondence, changes, and resolutions are properly documented.
Support audits, reporting, and performance tracking through clean data practices.
Identify recurring issues, bottlenecks, or inefficiencies in customer workflows.
Suggest improvements to processes, templates, and communication standards.
Contribute to the development of SOPs, FAQs, and customer support guidelines.
One day per week, manage logistics by receiving incoming shipments and preparing and sending outgoing shipments.
Perform other administrative tasks as required.

Requirements

Proven experience in Customer/Client Support Representative role.
Proficiency in sales order software, emailing, and file management.
Strong organizational and time-management skills.
Excellent English communication and interpersonal abilities.
Attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Language: English (Required)
Commute: Reliably commute to Vancouver, BC (V5M) or plan to relocate before starting work (Required).

Benefits

Business casual dress, Dental care, Extended health care, Vision care, Paid time off, and Store discount.

Pay: $21.00-$22.00 per hour

Benefits:

Casual dress
Dental care
Life insurance
On-site/Street parking
Paid time off
Vision care

Work Location: In person

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for customers and internal stakeholders, respond to inquiries, and provide accurate updates on products, pricing, orders, and delays. Verify and document orders, resolve and escalate issues, support process improvements, and handle incoming and outgoing shipments one day per week.

Requirements

The role requires proven customer or client support experience, proficiency with sales order software, email, and file management, and strong organizational, time-management, communication, and problem-solving skills. Candidates must communicate excellently in English, work independently and collaboratively, and reliably commute to Vancouver or plan to relocate.

Skills

Customer Support
Order Processing
Sales Order Verification
Customer Communication
Email and Phone Support
Attention to Detail
Numerical Skills
Organization
Time Management
Problem Solving
Record Keeping
Issue Resolution
Zoho Books
Process Improvement
Logistics Coordination
English Communication

Benefits

Casual Dress
Dental Care
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Store Discount
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Client Support
Sales Orders
Order Confirmations
Order Processing
Order Verification
Customer Inquiries
Product Information
Pricing
Lead Times
Order Status
Terms and Conditions
Backorders
Discrepancy Resolution
Zoho Books
Customer Records
Case Records
Internal Reporting
Process Documentation
Standard Operating Procedures
Frequently Asked Questions
Process Improvement
Sales Order Software
Email Support
File Management
Logistics
Shipment Receiving
Outgoing Shipments
Wholesale Building Materials
German Language

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