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Michael Garron Hospital

Business Systems Analyst, Clinical Informatics

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5 years of relevant experience preferably within a Hospital environment; or an equivalent combination of education and experience.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Overview

The Business Systems Analyst, in partnership with other members of the Information technology team, is responsible for system/operational maintenance, project implementations and end user support within the Electronic Health Record for applications including (but not limited to) patient registration and scheduling, clinical documentation (Physician, Nursing and Allied Health), order entry and results reporting.

Primary Responsibilities

User Support
Provide end-user support - working with members of the Information Technology team as well as vendors to identify and resolve issues and provide system enhancements in relation to application software. Maintain communication with all parties until a satisfactory resolution is reached
Responsible for ongoing support and application availability, including liaison with internal and external support
Set up and modification of user accounts and profiles
Possess the ability to assess system and application problems quickly and provide solutions in a timely manner.
Actively working with the rest of the department in meeting service level agreement targets and reporting requirements
Provides proactive support to users of Cerner including but not limited to training/education in order to ensure appropriate, effective usage and understanding of the application.
Provide after-hours Clinician support on a rotational basis
Assist in educating and communicating with internal and external clients regarding the change of processes and policies
Application build, maintenance, upgrades and change management
Design, build and test enhancements and solutions, as required for safety, quality, workflow, performance and usability as aligned with the Information Management strategic plan.
Maintain and enhance system e.g. order catalog, system access and view preferences .
Monitor and maintain data integrity, including analysis and trouble-shooting for problems that are detected.
Define security views for the various occupations.
Coordinate the processing, documentation and follow-up of required fixes, enhancements, testing and problem resolution
Function as a principal communication coordinator between end users, IT administrators, vendors and Directors in order to identify system needs, modifications and/or issues.
Possess knowledge and understanding of all relevant applications and interfaces
Configure non-production and production environments with the implementation new software, upgrades and installations
Create and execute test plans when implementing new systems to ensure safety, quality and reliability of applications in various test scenarios
Build databases, assist with programming interfaces, format screens and views and assist with the conversion of existing data where appropriate
Comply with departmental change control procedures
Assist in developing system policies and procedures
Maintain system documentation as required
Support the development of a system/upgrade rollout strategy as required.
Project implementations & Process Improvements Opportunities
Identify business requirements in collaboration with users, modeling work processes and information flows to meet in-scope requirements
Analyze current processes, utilizing systems methodology and building on any existing current state analysis documentation.
Evaluate available options, liaising with clients and vendors to complete milestones and resolve issues
Identify and highlight risks to patient safety, quality, resources, project timelines. Modify work processes to mitigate risks
Work in partnership with project manager to develop achievable milestones and timelines; monitor and ensure project timelines and goals are met
Work with end-users to determine reporting and auditing needs and develop tools to meet those needs
Actively participate in benefits measurementsand quality assurance audit activities including assisting managers to develop measurement tools and reporting results to applicable groups
Acts as a change agent by identifying process improvement opportunities supporting patient focused care and optimum productivity.
Assess clinical area technology and information requirements.
Maintain a detailed understanding and working knowledge of Electronic Health Record systems, their functions and integration to other health based information systems

EDUCATION

University degree in IT, Engineering or a related field; or College Diploma.
5 years of relevant experience preferably within a Hospital environment; or an equivalent combination of education and experience.

Qualifications

Minimum 5 years’ experience in an IT related job with technical experience in problem solving and client technical support, directly related to software, preferably in a healthcare setting.
Demonstrated computer proficiency in Microsoft Office products including good working knowledge of MS Access, Excel and Visio.
Knowledge and experience of Hospital Information Systems; experience with Cerner preferred.
Demonstrated troubleshooting, analytical and problem-solving skills.
Flexible, organized and self-directed within scope of responsibility; has initiative and independent judgment.
Resourceful with demonstrated skills in facilitation, team work, leadership and process redesign. - Demonstrated written and verbal communication skills including the ability to express technical ideas in plain language.
Strong people skills, self-starter, motivated individual able to work with minimal supervision- Working knowledge and hands-on experience with relational databases.
Understanding of clinical and corporate data needs in a hospital setting.
Ability to interact with IS and hospital staff, outside suppliers and consultants as necessary.
Knowledge on data modelling techniques.
Provide evidence of ongoing education (e.g. workshops, seminars, etc.) and upgrading of technical skills and knowledge.
Ability to deal with stressful situations in a professional and courteous manner.
Good work attendance record required.
Must be available for on-call shifts.
All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.

This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.

MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.

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More about this job

Responsibilities

Support, maintain, configure, and enhance Electronic Health Record applications, including Cerner, while resolving user issues and coordinating with IT teams, vendors, and hospital stakeholders. Analyze clinical workflows and requirements, implement and test system changes, support projects and process improvements, and help ensure patient safety, data integrity, and reliable system performance.

Requirements

Requires at least five years of relevant IT experience, preferably in a hospital or healthcare setting, and a university degree in IT, engineering, or a related field, or a college diploma. Candidates should have experience with hospital information systems and relational databases, strong analytical and troubleshooting abilities, proficiency with Microsoft Office tools, and effective communication and collaboration skills.

Skills

Electronic Health Record Support
Cerner
End-User Support
Troubleshooting
Application Configuration
System Testing
Change Management
Project Implementation
Process Improvement
Data Integrity
Relational Databases
Data Modeling
Clinical Informatics
Requirements Analysis
Microsoft Access
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Electronic Health Record
Cerner
Hospital Information Systems
Clinical Informatics
Patient Registration
Scheduling
Clinical Documentation
Order Entry
Results Reporting
Application Support
User Accounts
System Configuration
Application Upgrades
Change Management
System Testing
Test Plans
Data Integrity
Relational Databases
Data Modeling
Microsoft Office
Microsoft Access
Microsoft Excel
Microsoft Visio
Workflow Analysis
Requirements Analysis
Process Improvement
Quality Assurance
Patient Safety
Reporting and Auditing
System Documentation

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