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Added 14 mins ago
SM
RQ11531 – Scrum Master – Intermediate
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Michael Garron Hospital

Technical Analyst

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3-5+ years of hands-on technical analyst or system administrator experience, or similar role:
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Overview

Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, support, and maintenance of related systems hardware, software, and related infrastructure. Accountabilities of this position includes the administration and support of specific systems, environments, and infrastructure; and supporting departmental and organization projects with their IT infrastructure and technology needs.

Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant with best practices and regulatory requirements, and optimized for performance.

Primary Responsibilities

IT Infrastructure and Systems Management

Posses strong analytical and problem-solving skills with proficient, hands-on experience in the effective deployment, administration, and support of the organization's IT infrastructure and systems.

Ensure system high-availability, optimal performance, and scalability to meet business requirements with proactive monitoring, maintenance, and capacity planning. Takes initiative in issue resolution; seek efficiencies and improvements in systems and processes.

Experience implementing and managing security measures to safeguard systems – including user account management and permissions; applying system patches, updates, and security configurations; etc. Follow, maintain, and improve compliance with best practices and industry standards. Collaborate with security team to conduct vulnerability assessments and remediate security gaps.

Support in the development, implementation, monitoring, maintenance, and testing of disaster recovery plans and backup & recovery solutions. Ensure recovery point and recovery time objectives are met.

Implement and support system and infrastructure upgrades, migrations, and improvements in line with organizational needs.

Follow andmaintain IT best practices, standards, and regulatory requirements (including PHIPA, PIPEDA, etc.); ensuring consistency across all IT systems, processes, and documentation.

MGH IT Infrastructure (current and future) includes (but not limited to) thetwo most recent generations and releases of:

Server technologies
Physical servers (Dell preferred)
Virtualization platform (VMWare, Hyper-V, and Citrix preferred)
Enterprise storage
EMC (Powerstore, Unity, and VNX preferred)
Operating Systems – Windows, Linux
Identity and Access Management (IAM) and Privilege Access Management (PAM)
Microsoft, Windows Active Directory, Azure Directory
Okta, BeyondTrust, Sailpoint, ManageEngine
Networking
Aruba (wireless) and Cisco (wired)
DNS, DHCP services
Zero Trust Network (Netskope, Citrix, Aruba)
Web technologies
Apache, IIS
PHP
Database
MS SQL and MySQL preferred
Cloud computing (Azure, AWS, GCP)
Enterprise Backup and Recovery
IBM Spectrum Protect/SPP, EMC DataDomain, and Rubrik preferred
File and Print services
Technical Leadership and Collaboration

Serve as the escalation point for support issues. Provide technical leadership and proficiency in the day-to-day operations (support and IMACD) and project related tasks, ensuringadherence to best practices.

Have excellent communication and collaboration skills to work effectively with cross-functional teams (technical and non-technical), external partners, user groups, and vendors.

Strong documentation and presentation skillsto foster knowledge sharing with cross-functional teams to facilitate better understanding, management, and support of MGH systems. Assist in the development and maintenance of detailed system documentation, including architecture diagrams, change logs, and standard operating procedures. Assist in the development and review of related policies and procedures.

Dedicated to technical skills development and help mentor junior team members and contribute to their growth and proficiencies.

Strategic Planning and IT Standards

Assist with the development and execution of strategic plans.

Contribute to the long-term roadmap for technology adoption, infrastructure upgrades, and service enhancements.

Follow and maintain ITIL best practices to improve efficiency in IT service management processes, including incident, problem, change, and request management.

IT Asset Lifecycle, Vendor, and Contract Management

Assist with vendor contract review and IT procurement process.

Support and maintainIT asset lifecycle, from acquisition and deployment, to maintenance, through to proper and secure decommissioning of hardware and software assets.

Ensure compliance with software licensing agreements.

Support andmaintain effective IT asset managementand tracking.

Metrics and Reporting

Assist in the creation and maintenance of dashboards, KPIs, and regular IT performance reports.

Use performance metrics to help identify areas for improvement and ensure continuous IT service enhancement.

Decision Making

Support in the strategic and operational decisions regarding IT infrastructure, cybersecurity, and service delivery, ensuring alignment with business priorities and IT standards.

Prioritize, coordinate and resolve escalated issues from team members, vendors, or business units and make informed decisions on corrective actions.

Other Responsibilities

Stay informed about industry trends and emerging technologies to recommend new tools or processes that align with the departmentaland organizational strategic plans.

Provide onsite support, as required, to remote offices and sites.

Perform other duties as required by the IT leadership or executive team.

Education

Bachelor's degree or related certificate in Information Technology, Computer Science, or a related field, or equivalent work experience.
ITIL-certified preferred

Experience

3-5+ years of hands-on technical analyst or system administrator experience, or similar role:
Strong proficiency with Active Directory/Azure Active Directory, IAM, PAM; experience with directory optimization, remediation, and maintaining compliance in enterprise environments
Proficiency with OS, server hardware and VMWare virtualization; and enterprise storage and backup
Proficiency with infrastructure monitoring and automation
Experience in the development and maintenance of standard operating procedures (SOPs) and risk documentation
Good work and attendance record required
Experience with system hardening and security controls; and collaborating with cybersecurity teams.
All employees of Michael Garron Hospital (MGH) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
All employees of MGH are responsible tocontribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
All employees are accountable for protecting the psychological health and safety of themselvesand their co-workers through adherence to Michael Garron Hospital's policies and practices.

EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.

This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.

MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.

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More about this job

Responsibilities

Administer, support, secure, and maintain the organization’s IT systems and infrastructure, ensuring availability, performance, compliance, and effective backup and disaster recovery. Provide technical leadership and escalation support, contribute to infrastructure projects and strategic planning, and maintain documentation, IT assets, vendor processes, and service performance reporting.

Requirements

Requires 3–5+ years of hands-on experience as a technical analyst, systems administrator, or in a similar role, with proficiency in directory services, IAM/PAM, operating systems, server hardware, virtualization, storage, backup, monitoring, and automation. A bachelor’s degree, related certificate, or equivalent experience is required; ITIL certification is preferred, along with experience in SOPs, risk documentation, system hardening, and cybersecurity collaboration.

Skills

IT Infrastructure Management
Systems Administration
Active Directory
Azure Active Directory
Identity and Access Management
Privileged Access Management
Windows and Linux
VMware Virtualization
Enterprise Storage and Backup
Infrastructure Monitoring and Automation
Cybersecurity and System Hardening
Disaster Recovery
ITIL
Technical Documentation
Incident and Change Management
Vendor and IT Asset Management

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Systems Administration
Dell Servers
VMware
Hyper-V
Citrix
EMC PowerStore
Windows
Linux
Active Directory
Azure Active Directory
Okta
BeyondTrust
SailPoint
ManageEngine
Aruba
Cisco
DNS
DHCP
Netskope
Apache
IIS
PHP
Microsoft SQL Server
MySQL
Azure
AWS
Google Cloud Platform
Rubrik
ITIL

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