Manager, Application Support

This role leads application and automation production support, ensuring the reliability, availability, and performance of business-critical systems, APIs, integrations, and RPA solutions. The position combines operational leadership, incident management, release coordination, and continuous improvement to deliver stable and efficient technology services.

Client Details

A company in the insurance industry located in GTA.

Description

• Own the operational stability, availability, reliability, and performance of assigned application and automation portfolios
• Lead production support activities including incident, problem, and service request management
• Establish and maintain operational support processes, standards, runbooks, and knowledge management practices
• Drive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiency
• Lead support teams responsible for business-critical web applications, integrations, APIs, and RPA production bots
• Ensure timely triage, escalation, communication, and resolution of production incidents
• Oversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutions
• Monitor bot performance, job execution, scheduling, and exception handling
• Coordinate production releases and deployments across applications and automation solutions
• Manage release schedules, deployment planning, implementation activities, and production validations
• Partner with infrastructure and cloud operations teams to support application hosting environments and platform services
• Collaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are met
• Provide operational dashboards, performance reporting, and service reviews to leadership
• Act as an escalation point for critical business-impacting incidents

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

Profile

• 8+ years of experience supporting enterprise applications and technology platforms
• 3+ years of experience leading application support, production operations, or service delivery teams
• Experience supporting web applications, APIs, integration platforms, or enterprise business systems
• Experience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologies
• Experience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalent
• Strong understanding of incident management, problem management, change management, and release management processes
• Experience working in cloud and hybrid environments
• Experience in insurance, Guidewire, Azure, DevOps, and ITIL practices would further strengthen their ability to lead operational excellence initiative

Job Offer

• Opportunity to lead production support for business-critical applications, APIs, integrations, and RPA solutions.
• Exposure to enterprise-scale technologies, cloud environments, observability platforms, and automation initiatives.
• Ability to influence operational excellence, reliability improvements, and continuous service enhancement efforts.
• High visibility through leadership reporting, service reviews, and ownership of critical incident escalations.
• Full time role with competitive salary, competitive benefits package and growth opportunities.
  

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants