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Added 10 mins ago
BN
Product Manager
BYD North America
Toronto, ON
- $130,000 to $200,000 CAD / year
- Full-time
Founded in 1994 as a battery pioneer, BYD has grown into one of the world’s most influential technology companies, shaping the future of mobility, energy, and transportation.
Added 10 mins ago
CI
Project Manager-Telecom/Cutover/Go-Live/Hypercare
COGNITO INC
Brampton, ON
- Contract
The Project Manager is responsible for leading and coordinating project governance, testing activities, cutover planning, business readiness, Hypercare support, and operational transition…
Added 10 mins ago
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Product Manager – Tech Accessories & Hardware
Blu Element
Montreal, QC
- Full-time
Role Overview At Blu Element, the Product Manager is the driving force behind our hardware and accessory roadmap. While our Product Lead shapes the portfolio vision and high-level strategy,…
Added 10 mins ago
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General Manager
Bodycote
Bromont, QC
- Other
Must have the cognitive and mental capacity to perform essential job functions
Added 11 mins ago
Financial Analyst, Accounts Payable
Sinai Health
Toronto, ON
…Accounts Payable to join our team. Reporting directly to the Manager of Accounts Payable, the Financial Analyst will play a key role in supporting the Finance team with our Finance…
Added 11 mins ago
BN
General Manager
Bodycote North America
Bromont, QC
- Full-time
· Must have the cognitive and mental capacity to perform essential job functions
Added 12 mins ago
AF
Sourcing Commodity Manager
Armstrong Fluid Technology
Toronto, ON
- Full-time
At Armstrong Fluid Technology, we are at the forefront of innovation in fluid-flow technology. With more than 1,400 colleagues worldwide, eight manufacturing facilities, and operations…
Added 26 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 26 mins ago
AC
Finance Manager, Academic
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 26 mins ago
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Regional Manager, Wealth Advice
CU Financial Management
Fredericton, NB
- Full-time
…achieve their financial goals. As industry leaders, we leverage technology to provide comprehensive financial planning solutions to clients across Atlantic…
Added 41 mins ago
BC
Release Manager
BrainRidge Consulting
Toronto, ON
- Full-time
BrainRidge Consulting is a premium FinTech Technology Consulting firm with the energy of a startup and experience of an enterprise. With a mission to empower financial institutions and…
Added 41 mins ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
…and continuous improvement to deliver stable and efficient technology…
Added 41 mins ago
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Project Controller - AMR/EMEA
eTeam
Montreal, QC
- $55 to $72 CAD / hour
- Contract
Hybrid: 1 day per week in office · Only required to attend Montreal office 1 day per week

Michael Page

Manager, Application Support

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$110,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

This role leads application and automation production support, ensuring the reliability, availability, and performance of business-critical systems, APIs, integrations, and RPA solutions. The position combines operational leadership, incident management, release coordination, and continuous improvement to deliver stable and efficient technology services.

Client Details

A company in the insurance industry located in GTA.

Description

Own the operational stability, availability, reliability, and performance of assigned application and automation portfolios
Lead production support activities including incident, problem, and service request management
Establish and maintain operational support processes, standards, runbooks, and knowledge management practices
Drive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiency
Lead support teams responsible for business-critical web applications, integrations, APIs, and RPA production bots
Ensure timely triage, escalation, communication, and resolution of production incidents
Oversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutions
Monitor bot performance, job execution, scheduling, and exception handling
Coordinate production releases and deployments across applications and automation solutions
Manage release schedules, deployment planning, implementation activities, and production validations
Partner with infrastructure and cloud operations teams to support application hosting environments and platform services
Collaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are met
Provide operational dashboards, performance reporting, and service reviews to leadership
Act as an escalation point for critical business-impacting incidents

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

Profile

8+ years of experience supporting enterprise applications and technology platforms
3+ years of experience leading application support, production operations, or service delivery teams
Experience supporting web applications, APIs, integration platforms, or enterprise business systems
Experience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologies
Experience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalent
Strong understanding of incident management, problem management, change management, and release management processes
Experience working in cloud and hybrid environments
Experience in insurance, Guidewire, Azure, DevOps, and ITIL practices would further strengthen their ability to lead operational excellence initiative

Job Offer

Opportunity to lead production support for business-critical applications, APIs, integrations, and RPA solutions.
Exposure to enterprise-scale technologies, cloud environments, observability platforms, and automation initiatives.
Ability to influence operational excellence, reliability improvements, and continuous service enhancement efforts.
High visibility through leadership reporting, service reviews, and ownership of critical incident escalations.
Full time role with competitive salary, competitive benefits package and growth opportunities.

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More about this job

Responsibilities

Lead production support and operational stability for business-critical applications, APIs, integrations, and RPA solutions, including incident response, monitoring, and release coordination. Manage support teams and processes, drive reliability and efficiency improvements, and report on service performance to leadership.

Requirements

Requires 8+ years supporting enterprise applications and technology platforms, including 3+ years leading application support, production operations, or service delivery teams. Candidates should have experience with web applications, APIs or integrations, RPA, monitoring tools, incident and release processes, and cloud or hybrid environments; insurance, Guidewire, Azure, DevOps, and ITIL experience are advantageous.

Skills

Application Support
Production Operations
Incident Management
Problem Management
Service Request Management
Release Management
Web Applications
APIs
Systems Integration
Robotic Process Automation
Application Monitoring
Observability
Cloud Environments
Team Leadership
Continuous Improvement
ITIL Practices

Benefits

Competitive Benefits Package
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Incident Management
Problem Management
Service Request Management
Change Management
Release Management
Web Applications
Mobile Applications
APIs
Integration Platforms
Robotic Process Automation
UiPath
Automation Anywhere
Power Automate
Datadog
Dynatrace
Splunk
AppDynamics
Application Monitoring
Observability
Cloud Environments
Hybrid Environments
Insurance
Guidewire
Azure
DevOps
ITIL
Runbooks
Service Delivery

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Work requirements

Jobs in Canada