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Michaels Stores

Encadrement professionnel

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

Store - Joliette, QCLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPI’s and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes

Other duties as assigned

Minimum Type of experience the job requires

Basic computer skills

Preferred Type of experience the job requires

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Physical Requirements

Regular bending, lifting, carrying, reaching and stretching
Ability to move throughout the store
Ability to remain standing for long periods of time
Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

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More about this job

Responsibilities

Lead and coach a team of framers to drive custom framing sales while ensuring high-quality solutions are delivered on time. Assist the store manager with daily operations, inventory management, and the training and development of team members.

Requirements

Requires basic computer skills and the ability to perform physical tasks such as lifting and standing for long periods. Previous experience in custom framing, retail management, and leading sales teams is preferred.

Skills

Team leadership
Coaching
Custom framing
Retail management
Sales management
Inventory management
Performance management
Standard operating procedures
Visual merchandising
Safety compliance
Talent development
Onboarding
Conflict resolution
Communication
Computer skills

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Paid time off
Tuition assistance
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Custom framing
Team leadership
Sales
Inventory management
SOP
KPI
Talent development
Performance management
Customer service
Safety programs
Truck unloading
Stocking
Omni channel
Glass cutter
Heat press
Management
Coaching
Retail store
Framing solutions

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