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Added 1 min ago
J
Enterprise Customer Success Manager
Jobgether
Canada
- Full-time
Strong understanding of how services are structured and delivered, with the ability to collaborate effectively with service delivery teams on behalf of customers.
Added 1 min ago
RO
KidsFirst Home Visitor
Regina Open Door Society
Regina, SK
- Full-time
Reports to: KidsFirst Team Leader/Manager of SFCSD
Added 16 mins ago
GF
Spanish Speaking Key Account Manager (SaaS)
Global Fleet Management
Burnaby, BC
- Full-time
The Key Account Manager is the primary owner of the customer relationship for assigned enterprise accounts. The role focuses on proactive account management, issue resolution, and ensuring…
Added 31 mins ago
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Senior Backend Engineer .NET & Python
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- Full-time
Build and consume RESTful APIs; design webhook delivery systems and event-driven integrations
Added 31 mins ago
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Mortgage Specialist
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- Full-time
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Added 1 hour ago
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Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…that ultimate impact the client funding journey. The Senior Manager also ensures that there is capturing and reporting on critical client feedback, looking for trends and patterns that may…
Added 1 hour ago
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IT Operations Analyst
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Collaborate with other teams and departments to ensure seamless support and service delivery.
Added 1 hour ago
Project Manager III, Water and Wastewater Treatment
Halton Region
37 -
If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10…
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Coordinator, Team Operations
Canadian National Institute for the Blind
Barrie, ON
- $48,888 to $61,110 CAD / year
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Added 1 hour ago
Sr Coordinator - Commnty Relations & Cstmr Prgms
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Thunder Bay, ON
Accountable for the delivery of community relations and customer programs in communities served by Hydro One Remote Communities, and for identifying areas of possible improvement.…
Added 1 hour ago
Manager, Customer Energy Management (Large Customer)
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Toronto, ON
Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management,…
Added 1 hour ago
Sr Product Manager
Rogers Communications
Toronto, ON
We are on the lookout for a seasoned Senior Product Manager to spearhead our self-serve digital platforms. In this role, you will be the product owner for both Mobile App and Web…
Added 2 hours ago
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New Home Inspector
ProFab Ontario
Vallée-Jonction, QC
- Full-time
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Added 2 hours ago
General Manager ID #1646
YMCA of Simcoe/Muskoka
Barrie, ON
The General Manager is responsible for successfully managing the ongoing daily operations of the Health and Fitness Centre by ensuring service excellence throughout the facility and…
Added 2 hours ago
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Franchise Performance Manager
Shawarmaz
Montreal, QC · Greater Montreal, QC
- Full-time
Intervenir directement pendant le service pour corriger les erreurs, améliorer l’organisation du travail et former les équipes par la pratique.
Added 3 hours ago
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Meat - Certified Meat Cutter TF - Part time
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Port Moody, BC
- Part-time
The Meat Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 3 hours ago
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Regional Staff Pharmacist
VitalHires
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- Full-time
…Driver’s License and access to a personal vehicle are required for service delivery across the…
Added 3 hours ago
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Maintenance Person
Westmont Hospitality Group
Winnipeg, MB
- Up to $17.82 CAD / hour
- Full-time
Communicates with Maintenance Manager and co-workers regarding product / service deficiencies, equipment, safety problems, etc.
Added 3 hours ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 3 hours ago
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RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 3 hours ago
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RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
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Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 3 hours ago
DB
Corporate Sales Manager
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AB · Greater Edmonton Metropolitan Area
- Full-time
Respond professionally to client feedback and support continuous improvement in service delivery
Added 3 hours ago
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Assistant Educator (PT Permanent) - Avalon Y
YMCA of the National Capital Region
ON · Orleans, ON
- Part-time
…children. The Assistant Educator will be an active part of the service delivery team for Licensed Child Care. The Assistant Educator will provide direct support and assistance to the…
Added 4 hours ago
TH
Pro Account Sales Associate : Full Time - SAANICH
The Home Depot Canada
Saanich, BC
- Full-time
…and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is…
Added 4 hours ago
BG
Client Experience - Placement Year
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- Internship
Support the delivery of Private Office sales initiatives by coordinating client engagement activities and enhancing the customer experience.

Closed listing

Michaels Stores

FT Sales Manager

Lethbridge, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: 3+ years retail leadership experience
Posting language: English
Posted: Sep 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Store - LETHBRIDGE, ABThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
Oversee Balloons business, birthday party operations, and other in-store programs and events
Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required

3+ years retail leadership experience

Work Environment

Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

About employer

More about this job

Responsibilities

The Sales Manager leads a high-performing team to drive sales results and ensure an engaging customer experience across the store. They oversee front-end operations, maintain brand standards, and coach team members on effective selling behaviors and operational procedures.

Requirements

Candidates must have at least 3 years of retail leadership experience and the ability to perform physical tasks such as lifting up to 50 pounds. The role requires availability to work nights, weekends, and early mornings in a fast-paced retail environment.

Skills

Retail leadership
Sales management
Customer experience
Team coaching
Operational excellence
POS systems
Inventory management
Asset protection
Merchandising
Conflict resolution
Staff training
BOPIS fulfillment
Custom framing
Loyalty program management
Standard operating procedures
Floor leadership

Benefits

Health insurance
Medical
Dental
Vision
Paid time off
Tuition assistance
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales Management
Customer Service
Leadership
POS
Self-Checkout
BOPIS
Asset Protection
Merchandising
Inventory
Operations
Coaching
Team Development
Loyalty Program
Store Management
KPIs
SOP
Customer Satisfaction
Retail Operations
Staff Training

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