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Added 4 mins ago
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Michaels Stores

Gérant(e) du Service d'Encadrement Sur Mesure

Saint-Constant, QC, Canada

Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

Store - MON-SAINT CONSTANT, QCLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPI’s and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes

Other duties as assigned

Minimum Type of experience the job requires

Basic computer skills

Preferred Type of experience the job requires

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Physical Requirements

Regular bending, lifting, carrying, reaching and stretching
Ability to move throughout the store
Ability to remain standing for long periods of time
Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

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More about this job

Responsibilities

The Custom Framing Service Manager leads and coaches a team of framers to drive custom framing sales and deliver high-quality framing solutions. They are responsible for managing store operations, ensuring compliance with company policies, and maintaining store conditions.

Requirements

The role requires previous retail management experience and a background in leading sales teams, with custom framing experience preferred. Candidates must possess basic computer skills and the physical ability to perform tasks such as lifting, bending, and using ladders.

Skills

Custom framing
Team leadership
Sales management
Coaching
Inventory management
Retail operations
Performance management
Standard operating procedures
Conflict resolution
Talent development
Visual merchandising
Safety compliance
Basic computer skills

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Tuition assistance
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Custom framing
Retail management
Sales leadership
Inventory management
KPI management
Team coaching
Standard operating procedures
Talent development
Performance management
Safety programs
Customer service
Omni-channel
Visual merchandising
Retail operations
Leadership
Framing solutions
Store management
Employee training
Stocking
Truck unloading

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