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Michaels Stores

Merchandise Manager

Calgary, AB, Canada

Job type: Full-time
Experience: 3+ years retail leadership experience
Posting language: English
Posted: Sep 27, 2026

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Original job description

Store - CAL-EAST HILLS, ABThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction
Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required

3+ years retail leadership experience

Work Environment

Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

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More about this job

Responsibilities

The Merchandise Manager oversees store operational execution, including inventory routines, planogram sets, and visual standards to ensure a customer-ready environment. They also lead truck processing, manage workload planning, and coach team members to maintain company policies and asset protection standards.

Requirements

Candidates must have at least 3 years of retail leadership experience and the physical ability to stand, lift, and move merchandise throughout the store. The role requires availability for nights, weekends, and early mornings to meet business operational needs.

Skills

Merchandising
Inventory management
Retail leadership
Workload planning
Visual merchandising
Planogram execution
Team development
Asset protection
Operational compliance
Pricing integrity
Staffing
Task prioritization
SISO routines
Customer service
Logistics

Benefits

Health insurance
Medical
Dental
Vision
Paid time off
Tuition assistance
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Merchandise Manager
Retail
Inventory Control
Planogram
SISO
Visual Merchandising
Asset Protection
SOP
Truck Processing
Store Operations
Leadership
Team Development
Replenishment
Pricing
Ship from Store
RTV
ASN
POS
Workload Planning
Customer Service

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