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Added 12 mins ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh USA, Inc.
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Full-time
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Added 12 mins ago
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$90,000 to $100,000 CAD / year
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Michaels Stores

Store Manager

Cambridge, ON, Canada

Pay: $70,200.00 - $87,700.00
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Store - CAMBRIDGE, ONStore Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Major Activities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
Lead the execution of our customer brand promises.
Implement and lead the shrink and safety programs to deliver goals
Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Serve as Manager on Duty (MOD)
Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Other duties as assigned

Minimum Type of experience the job requires

5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching and stretching
Some lifting of heavy items and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Please note: This posting is for an existing vacancy and the employer is actively recruiting to fill this position.

Total Base Pay Range for this Position:

$70,200.00 - $87,700.00

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

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More about this job

Responsibilities

The Store Manager is responsible for leading and managing all aspects of store operations, including team performance, customer experience, and adherence to company policies. They must ensure the store meets sales and profit goals while maintaining high standards for store conditions and safety.

Requirements

Candidates must have at least 5 years of retail experience with a strong background in inventory management and merchandising. Additionally, a minimum of 2 years of experience in directly supervising and developing a diverse team is required.

Skills

Team leadership
Performance management
Inventory management
Merchandising
Customer service
Staffing
Training
Coaching
Budget management
KPI tracking
Conflict resolution
Operational compliance
Safety program management
Shrink reduction
Custom framing
Talent development

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Paid time off
Tuition assistance
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail management
Store operations
KPIs
Inventory management
Merchandising
Performance management
Talent development
Customer experience
SOP compliance
Shrink reduction
Safety programs
Team leadership
Budgeting
Custom framing
Staffing
Coaching
Retail store
Manager on duty

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