Customer Relationship Management Manager

Job Title: Client Relation Manager

Location: Etobicoke Office

Reporting: HR, Business Operations & Strategy

Base Salary: $20–$25 per hour, depending on experience, plus commission.

Work Schedule: Monday to Friday.

Work Arrangement: On-site, with regular travel to prospective and existing client locations as required.

About Us

OHRM is a licensed temporary staffing agency specializing in connecting skilled blue-collar workers with employers across various industries. We provide reliable staffing solutions for sectors such as food and beverage, warehousing, logistics, and manufacturing. Through our carefully vetted candidates, we help businesses meet their workforce needs, improve productivity, and maintain efficient operations.

We are seeking a motivated, results-oriented sales professional with experience in the staffing industry to support our business growth by identifying prospective clients, generating new business opportunities, acquiring client accounts and building long-term business relationships.

Position Overview

The Staffing Business Development Representative will be responsible for business development, sales and new client acquisition. The primary focus of this role is to identify potential clients, generate qualified leads, establish relationships with key decision-makers and convert business opportunities into active client accounts.

The successful candidate will use a range of business development strategies, including cold calling, door-to-door marketing, in-person client visits, email outreach and LinkedIn prospecting, to expand OHRM’s client base and increase market presence.

Key Job Responsibilities

• Identify, research and approach prospective clients to generate new business opportunities and expand OHRM’s client base.
• Conduct daily cold calls, email campaigns, LinkedIn outreach and other prospecting activities to connect with potential clients and decision-makers.
• Perform door-to-door marketing and in-person visits to prospective client locations to introduce OHRM’s staffing services and develop new business relationships.
• Identify key decision-makers, understand their staffing needs and present suitable staffing solutions that align with their workforce requirements.
• Build and maintain a strong sales pipeline by identifying qualified leads, initiating contact, scheduling meetings and consistently following up with prospects.
• Develop and execute effective business development strategies to acquire new client accounts and expand OHRM’s presence in the staffing industry.
• Present OHRM’s staffing services to prospective clients, communicate the value of the company's solutions and identify opportunities to establish new business partnerships.
• Follow up with prospective clients, address objections, maintain engagement and convert leads into active client accounts.
• Coordinate the onboarding of newly acquired client accounts by collecting the required information and documentation and working with internal teams to complete the client setup process.
• Maintain professional relationships with prospective and newly acquired clients to support long-term partnerships and future business opportunities.
• Prepare regular reports on business development activities, including calls made, emails sent, client visits, leads generated, meetings booked, accounts acquired and onboarding progress.
• Consistently work toward assigned sales targets, lead generation objectives and new client acquisition goals.

Required Qualifications

• Mandatory: Fluency in both English and Filipino (Tagalog), with strong verbal and written communication skills in both languages.
• Mandatory: At least 3 years of solid sales or business development experience within the staffing industry.
• Proven experience in cold calling, lead generation, prospecting and acquiring new business clients.
• Experience using email outreach, LinkedIn and other sales channels to identify and engage prospective clients.
• Demonstrated ability to approach decision-makers, build professional relationships and convert business opportunities into new accounts.
• Strong communication, persuasion, negotiation and relationship-building skills.
• A proactive, target-driven mindset with the ability to work independently and consistently achieve sales objectives.
• Comfortable conducting door-to-door marketing, in-person client visits and direct outreach to prospective businesses.
• Good organizational skills, attention to detail and basic computer proficiency.
• Familiarity with CRM systems, sales pipeline management and client onboarding processes is an asset.
• Access to a reliable vehicle is mandatory, as the role requires travel for client visits and in-person business development activities.
• A valid Ontario G driver's licence is mandatory for travel to client locations and business development visits.