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Added 4 mins ago
YD
Senior HR Generalist. – Application deadline: Open until filled.
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
Reporting to the Human Resources Manager, the Senior Human Resources Generalist provides experienced, day-to-day HR operational support with a primary focus on full-cycle recruitment,…
Added 4 mins ago
PC
Analyst, Technology Governance (Data)
Payments Canada
ON · Ontario, Canada
- Full-time
Reporting to the Manager, Technology Governance, the Analyst will drive the operational execution, cross-functional coordination, and continuous monitoring of enterprise Data Governance,…
Added 4 mins ago
P
B2B Sales - Bilingual Trainee Account Manager | Ventes – Gestionnaire de comptes stagiaire
PiiComm
ON · Plantagenet, ON
- Full-time
Starting salary includes a defined progression plan tied to training completion and skill development, $50000 - &60000 annually, plus commissions
Added 4 mins ago
NS
Employee Benefits and Services Analyst - People Services
Nova Scotia Health Authority
Bridgewater, NS
- Full-time
Reporting to the Manager, Employee Benefits and Services the Employee Benefits and Services Analyst is responsible for ensuring the quality and integrity of data and business processes…
Added 4 mins ago
NS
Psychologist PhD/PsyD - Community Based - Mental Health and Addictions
Nova Scotia Health Authority
Halifax, NS
- Internship
Reporting to the Health Services Manager, the Psychologist is a member of the interdisciplinary team. The incumbent will collaborate with other members of the team while providing…
Added 4 mins ago
N&
General Manager - Nunavut
NWT & NU Chamber of Mines
Iqaluit, NU
- Full-time
…stimulate the prosperous, orderly and environmentally responsible development and growth of mining and mineral exploration in the NWT and…
Added 4 mins ago
BR
Network Security Administrator
Brookfield Renewable
Gatineau, QC
- Full-time
Reporting to the Manager, IT Infrastructure, the Network Security Administrator is responsible for the administration and operational oversight of network security and secure connectivity…
Added 4 mins ago
NM
Gestionnaire Informations financières et contrôles
Nouveau Monde Graphite | NYSE: NMG + TSX: NOU
Montreal, QC
- Full-time
Reporting to the Corporate Controller, the Manager, Financial Reporting and Controls is responsible for preparing NMG's consolidated financial statements in accordance with IFRS, drafting…
Added 4 mins ago
RH
Payroll Specialist
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- Contract
Respond to employee and manager payroll inquiries while delivering a high level of customer service.
Added 6 mins ago
C
Group Product Manager, Virtual Account Management
CIBC
Toronto, ON · Vancouver, BC
- Full-time
As a Group Product Manager within the Liquidity Products and Accounts Services team, you will be supporting the Senior Director in achieving business objectives, and managing the…
Added 6 mins ago
TC
Store Lead - Pickering Town Centre - Part Time
The Children's Place
Pickering, ON
- Part-time
…maintain store standards, and support teamwork and employee…
Added 6 mins ago
B
Associate, Quantitative Modeling
BMO
Toronto, ON · FCP
- Full-time
Proficiency in software development (Python, C++ / C#) is a definite asset.
Added 6 mins ago
B
QNX Ecosystem Program Manager
BlackBerry
Ottawa, ON
- Full-time
…operating systems, hypervisors, middleware, solutions, and development tools, along with the support and services delivered by trusted embedded software experts. Today, QNX technology…
Added 6 mins ago
BQ
QNX Ecosystem Program Manager
BlackBerry QNX
Ottawa, ON
- Full-time
…operating systems, hypervisors, middleware, solutions, and development tools, along with the support and services delivered by trusted embedded software experts. Today, QNX technology…
Added 6 mins ago
L
Senior Product Manager
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
As a Senior Product Manager, you’ll own the strategy and roadmap for products that are reshaping how legal professionals work every day. You’ll partner with Engineering, Design, Sales, and…
Added 6 mins ago
TU
Warehouse Manager
Tramontina, USA Inc
Oakville, ON
- Full-time
Tramontina Canada is seeking to hire an experienced and dedicated Warehouse Manager for our new Distribution Center in Oakville Ontario, Canada L6H 1A7.
Added 6 mins ago
R
Gestionnaire Senior, Logistique des projets strategiques et d'amelioration continue / Senior Manager, Logistics Strategic Projects & Continuous Improvement
RTX
Longueuil, QC
- Full-time
En tant que Senior Manager, Logistique des projets strategiques et d'amelioration continue, vous serez responsable de mener les orientations stratégiques de l’organisation pour assurer la…
Added 6 mins ago
Manager, Product Owner
Scotiabank
Toronto, ON
The Manager, Product Owner is part of a team responsible for successful technology project implementations of retail and small business credit card products and LOCs. The individual will…
Added 6 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator - Ottawa
Scotiabank
Ottawa, ON
…and efficient client service and in the execution of business development related activities. The role is a dedicated client servicing support role, designed to create capacity and support…
Added 6 mins ago
Manager, Co-branded Credit Cards - 12 Month Term
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Toronto, ON
The Manager, Co-branded Credit Cards, contributes to the overall success of the Scene+ Credit Card Products & Portfolio in Canada ensuring specific individual goals, plans, initiatives are…
Added 6 mins ago
MI
Manufacturing Engineer - Technical Team Co-op Student
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…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 6 mins ago
GS
Senior Communications & Content Manager
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Guelph, ON
- $115,000 to $125,000 CAD / year
- Full-time
The Senior Communications & Content Manager, reporting into the Vice President of Marketing is responsible for developing and executing Gateway's communications strategy while creating…
Added 6 mins ago
Strategic Sourcing Coordinator
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Halifax, NS
Reporting to the Manager of Contracts and Procurement, the Strategic Sourcing Coordinator supports the delivery of a comprehensive integrated supply chain service for the IWK Health Centre…
Added 6 mins ago
Strategic Recruitment Lead
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North Sydney, NS
Marine Atlantic is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Our employees embody our core values; they are diverse,…
Added 6 mins ago
Principal Contracts Management
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Red Lake, ON
Act as Contract Administrator, supporting Contract Owners (Mining Manager) in fulfilling their accountabilities by managing contract governance, documentation, and administration processes.

Microserve

Director, People & Culture

AB, Canada
Alberta, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Position Summary

Microserve is looking for a Director, People & Culture to ensure our people, leaders, and teams have the support, programs, and practices they need to do great work and grow with the company. This is a hands-on leadership role for a strong operator who brings structure, discipline, and follow-through to the People & Culture function, while also driving the continuous development and optimization of our people programs, processes, and employee experience. The Director will be responsible for ensuring core people operations, recruitment, HR programs, compensation processes, and employee experience initiatives are delivered consistently, accurately, and on time.

The successful candidate is a strong people leader and an excellent operator. They are comfortable managing competing priorities, building practical processes, supporting leaders, and ensuring the People & Culture team delivers a high level of service to employees and the business. This role requires someone who can move comfortably between execution, leadership, and continuous improvement: solving operational issues, coaching team members, managing programs, and helping ensure Microserve’s people practices continue to evolve with the needs of the business. This role also requires someone who is comfortable using technology, automation, AI-enabled tools, and data to improve how work gets done, reduce manual effort, and strengthen the quality and consistency of People & Culture programs.

Key Responsibilities

People & Culture Operations and Program Management

Lead the day-to-day operations of the People & Culture function, ensuring programs, processes, employee requests, documentation, and leader support are delivered efficiently and consistently.
Lead the planning, execution, communication and continuous optimization of People & Culture programs, including Compensation & Total Rewards, Performance Management, Employee Engagement, Professional Development & Career Growth, Goal Setting & Organizational Alignment (OKRs), and more.
Oversee employee lifecycle activities including onboarding, employee changes, promotions, transfers, leaves of absence, offboarding, and related documentation.
Provide guidance and escalation support on employee relations matters, performance concerns, policy interpretation, workplace accommodations, investigations, and sensitive employee issues.
Ensure HR policies, procedures, templates, workflows, and employee documentation are accurate, current, compliant, and easy for leaders and employees to use.
Identify opportunities to improve operational efficiency, simplify processes, strengthen accountability, and create a consistent employee and leader experience.
Identify opportunities to use technology, automation, AI-enabled tools, and better workflows to continuously streamline People & Culture processes, reduce administrative burden, improve accuracy, and create a better employee and leader experience.
Use HR data, reporting, and metrics to monitor service levels, identify trends, support decision-making, and recommend continuous improvements.
Ensure confidential employee information is handled with professionalism, discretion, and in accordance with applicable privacy and employment standards requirements.

Talent Acquisition

Lead a proactive, outbound-focused talent acquisition approach that builds strong candidate pipelines and identifies high-quality talent for current and future hiring needs.
Set clear expectations for recruitment activity, sourcing quality, hiring manager responsiveness, pipeline health, candidate experience, and time-to-fill.
Personally support and participate in sourcing, outreach, screening, and hiring processes for senior, confidential, hard-to-fill, or business-critical roles as needed.
Identify opportunities to improve recruitment workflows, strengthen hiring manager accountability, and support a positive candidate and new hire experience.

Compensation & Total Rewards

Lead compensation and total rewards programs that support attraction, retention, internal equity, and business performance, ensuring they are practical, well managed, and aligned with organizational priorities.
Partner with the President on compensation planning, internal equity assessments, salary range application, and compensation recommendations that support organizational goals.
Prepare compensation analysis, employee data, leader materials, and decision-support summaries for pay-related programs and recommendations.
Recommend compensation and variable pay approaches that support desired behaviours, performance accountability, retention, and business outcomes.

Employee Wellness, Engagement, & Community

Lead programs and initiatives that support employee wellness, engagement, recognition, community involvement, and organizational culture.
Develop and implement strategies that strengthen employee experience, wellbeing, participation, and connection to Microserve's values.
Build and maintain relationships with community organizations, charitable partners, educational institutions, industry associations, and other external stakeholders that support Microserve's people and community objectives.
Identify opportunities to strengthen employee participation, volunteerism, community impact, and external engagement activities.
Translate employee feedback, engagement survey results, and participation data into practical actions that strengthen engagement, wellbeing, inclusion, and organizational culture.

ESG Program (Environmental, Social & Governance) Participation & Reporting

Identify, develop, and implement People & Culture initiatives that contribute to Microserve's ESG objectives and strengthen outcomes.
Partner with Operations and business leaders to contribute People & Culture insights, employee-focused initiatives, and participation metrics that support ESG objectives.
Lead the development of ESG-related communications, reporting, and storytelling materials that highlight Microserve's people, community, and social impact initiatives.

Corporate Services

Develop and lead a Corporate Services function that provides high-quality administrative, executive support, workplace services, and coordination support across the organization.
Lead and support administrative and executive support resources, establishing clear service standards, priorities, accountability, and development opportunities.
Ensure effective coordination of leadership activities, company programs, internal communications, events, travel, and other cross-functional initiatives that support business priorities.
Manage Corporate Services vendors, budgets, contracts, and related operational requirements as applicable.

Leadership & Team Management

Lead, coach, and support members of the People & Culture team, ensuring clear priorities, accountability, service standards, and development opportunities.
Provide practical guidance to team members on operational issues, employee matters, program execution, documentation, and leader support.
Act as a trusted partner to leaders by providing clear, balanced, and business-oriented People & Culture advice.
Model Microserve’s values through professional judgment, high follow-through, strong communication, and a commitment to continuous improvement.

Qualifications & Experience

Post-secondary education in Human Resources, Business Administration, or a related discipline; CPHR designation or working toward designation is considered an asset.
10+ years of progressive Human Resources / People & Culture experience, including experience leading HR operations, employee relations, recruitment support, compensation management, and people programs.
3+ years of experience leading, coaching, or managing HR team members or cross-functional project teams.
Strong working knowledge of Canadian employment standards, HR compliance requirements, employee relations practices, and HR documentation standards.
Demonstrated experience managing relevant HR programs within similar sized or larger organizations than Microserve.
Experience leading proactive talent acquisition practices, including outbound sourcing, pipeline development, hiring manager partnership, and recruitment execution for senior or hard-to-fill roles.
Strong project management skills with the ability to build timelines, manage details, follow up consistently, and deliver programs on schedule.
Comfortable working with HRIS, ATS, Microsoft 365, spreadsheets, reporting tools, process documentation, and AI-enabled or automation tools, with the ability to use systems and data to improve efficiency, accuracy, visibility, and service delivery.
Experience in a fast-paced, multi-location, professional services, or service-oriented environment is considered an asset.

About Microserve

Microserve is one of Canada’s leading IT service and solution providers, with roughly 500 team members across Western Canada and more than 35 years of proven experience. We help organizations design, secure, implement, and manage technology that enables their people and business to be successful - from day-to-day IT operations to cybersecurity, workplace technology, cloud, audio visual, staffing, and managed services.

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More about this job

Responsibilities

Lead People & Culture operations, programs, recruitment, compensation, employee relations, engagement, wellness, and ESG-related initiatives while improving processes through technology, automation, and data. Manage and develop the People & Culture and Corporate Services teams, provide trusted guidance to leaders, and oversee administrative, executive support, and workplace services.

Requirements

Requires 10 or more years of progressive HR or People & Culture experience, including HR operations, employee relations, recruitment, compensation, and people programs, plus at least three years leading or coaching teams. Post-secondary education in Human Resources, Business Administration, or a related field is required; CPHR designation or progress toward it is an asset, along with Canadian employment standards knowledge and experience using HR systems and data.

Skills

People Operations
Talent Acquisition
Employee Relations
Compensation Management
Total Rewards
Performance Management
Employee Engagement
HR Compliance
Canadian Employment Standards
HRIS
Applicant Tracking Systems
Project Management
Team Leadership
Process Improvement
Data Analysis and Reporting
AI and Automation Tools

Visa sponsorship

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Keywords

Human Resources
People and Culture
CPHR
Canadian Employment Standards
HR Compliance
Employee Relations
Talent Acquisition
Outbound Sourcing
Applicant Tracking System
HRIS
Compensation
Total Rewards
Performance Management
Employee Engagement
OKRs
Employee Lifecycle
Workplace Accommodations
Investigations
Employee Wellness
ESG
Microsoft 365
Spreadsheets
Reporting Tools
AI-Enabled Tools
Automation
Process Improvement
Project Management
Corporate Services
IT Services
Professional Services

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