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Added 1 hour ago
OL
Program Coordinator
Oxford Learning Stoney Creek
Ottawa, ON
- Full-time
…Oxford Learning Barrhaven is looking for a dynamic and motivated Program Coordinator with strong people skills to assist in the day-to-day management of our busy…
Added 2 hours ago
M
Director, People & Culture
Microserve
AB · Alberta, Canada
- Full-time
People & Culture Operations and Program Management
Added 2 hours ago
C
Leader, GVS Inside Sales - Canada
Cisco
Montreal, QC
- Full-time
Team development and enablement: player/coach mentality where you play an active role in their personal and professional development to set them up for success.
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Lead financial evaluation of pricing strategies, contract renewals, service program design, and capital or operating investments to support sustainable growth and margin expansion.
Added 2 hours ago
C
Leader, GVS Inside Sales - Canada
Cisco
Toronto, ON
- Full-time
Team development and enablement: player/coach mentality where you play an active role in their personal and professional development to set them up for success.
Added 2 hours ago
C
Technical Supervisor, Appraisal - Property Building
Co-operators
Calgary, AB · Moncton, NB · Burlington, ON · Guelph, ON · Mississauga, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Coach and develop your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.
Added 5 hours ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 5 hours ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 5 hours ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 5 hours ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 5 hours ago
Manager, People Relations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.
Added 7 hours ago
S
Driver Examiner- Part-Time- Orangeville Area
Serco
Orangeville, ON
- Part-time
…on-the-job shadowing at a DriveTest Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective…
Added 7 hours ago
Nurse Clinician, Skin & Wound Care
Fraser Health
Chilliwack, BC
…Nurse Clinician performs their duties with a unit, hospital, program and/or regional focus and may be required to work at multiple sites across Fraser…
Added 7 hours ago
FH
Patient Care Coordinator
Fraser Health
Abbotsford, BC
- Part-time
…performs their duties with a unit or hospital focus and supports program and/or regional…
Added 7 hours ago
FH
Supervisor, Fluoroscopy/General Procedures
Fraser Health
White Rock, BC
- Full-time
…development of new skills/procedures. Coordinates orientation program to ensure staff are familiar with organizational policies, procedures and standards of practice. Arranges and presents…
Added 7 hours ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
Added 7 hours ago
A
Meditech Expanse At the Elbow (ATE) Support
Affinity
Thunder Bay, ON
- Contract
Coach users through approved Expanse workflows, navigation, documentation, orders, and other in-scope tasks relevant to the team / department.
Added 7 hours ago
S
Outbound Warehouse Supervisor - Salary
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
· Complete daily proactive safety measures warehouse inspections, coach cards, observations and facility audits
Added 8 hours ago
CO
Team Lead, Fleet Services
City of Beaumont
Beaumont, AB
- $90,750.4 to $118,393.6 CAD / year
- Full-time
Lead, coach, mentor, and support Fleet Services staff, providing technical guidance, training, and direction to promote a productive, accountable, and safety-focused team.
Added 8 hours ago
FH
Supervisor, Fluoroscopy/General Procedures
Fraser Health Authority
White Rock, BC
- $48.63 to $60.74 CAD / hour
- Full-time
…development of new skills/procedures. Coordinates orientation program to ensure staff are familiar with organizational policies, procedures and standards of practice. Arranges and presents…
Added 8 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Lead financial evaluation of pricing strategies, contract renewals, service program design, and capital or operating investments to support sustainable growth and margin expansion.
Added 8 hours ago
KB
Department Manager Front End
Kent Building Supplies
Halifax, NS
- Full-time
Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
Added 8 hours ago
IT
Maintenance Manager
Irving Tissue
Toronto, ON
- Full-time
Leadership & Talent Development: Lead, coach, and mentor Maintenance and CHP teams with clear expectations, KPIs, goals, and development plans.
Added 9 hours ago
AC
Senior Manager Global Internal Audit and Internal Controls
Alimentation Couche-Tard
Laval, QC
- Internship
Type of employment: Permanent, Full Time (40 hours)
Added 9 hours ago
CN
Sr. Safety Advisor (6 Months)
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AB · Alberta, Canada
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Microserve

Director, People & Culture

AB, Canada
Alberta, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Position Summary

Microserve is looking for a Director, People & Culture to ensure our people, leaders, and teams have the support, programs, and practices they need to do great work and grow with the company. This is a hands-on leadership role for a strong operator who brings structure, discipline, and follow-through to the People & Culture function, while also driving the continuous development and optimization of our people programs, processes, and employee experience. The Director will be responsible for ensuring core people operations, recruitment, HR programs, compensation processes, and employee experience initiatives are delivered consistently, accurately, and on time.

The successful candidate is a strong people leader and an excellent operator. They are comfortable managing competing priorities, building practical processes, supporting leaders, and ensuring the People & Culture team delivers a high level of service to employees and the business. This role requires someone who can move comfortably between execution, leadership, and continuous improvement: solving operational issues, coaching team members, managing programs, and helping ensure Microserve’s people practices continue to evolve with the needs of the business. This role also requires someone who is comfortable using technology, automation, AI-enabled tools, and data to improve how work gets done, reduce manual effort, and strengthen the quality and consistency of People & Culture programs.

Key Responsibilities

People & Culture Operations and Program Management

Lead the day-to-day operations of the People & Culture function, ensuring programs, processes, employee requests, documentation, and leader support are delivered efficiently and consistently.
Lead the planning, execution, communication and continuous optimization of People & Culture programs, including Compensation & Total Rewards, Performance Management, Employee Engagement, Professional Development & Career Growth, Goal Setting & Organizational Alignment (OKRs), and more.
Oversee employee lifecycle activities including onboarding, employee changes, promotions, transfers, leaves of absence, offboarding, and related documentation.
Provide guidance and escalation support on employee relations matters, performance concerns, policy interpretation, workplace accommodations, investigations, and sensitive employee issues.
Ensure HR policies, procedures, templates, workflows, and employee documentation are accurate, current, compliant, and easy for leaders and employees to use.
Identify opportunities to improve operational efficiency, simplify processes, strengthen accountability, and create a consistent employee and leader experience.
Identify opportunities to use technology, automation, AI-enabled tools, and better workflows to continuously streamline People & Culture processes, reduce administrative burden, improve accuracy, and create a better employee and leader experience.
Use HR data, reporting, and metrics to monitor service levels, identify trends, support decision-making, and recommend continuous improvements.
Ensure confidential employee information is handled with professionalism, discretion, and in accordance with applicable privacy and employment standards requirements.

Talent Acquisition

Lead a proactive, outbound-focused talent acquisition approach that builds strong candidate pipelines and identifies high-quality talent for current and future hiring needs.
Set clear expectations for recruitment activity, sourcing quality, hiring manager responsiveness, pipeline health, candidate experience, and time-to-fill.
Personally support and participate in sourcing, outreach, screening, and hiring processes for senior, confidential, hard-to-fill, or business-critical roles as needed.
Identify opportunities to improve recruitment workflows, strengthen hiring manager accountability, and support a positive candidate and new hire experience.

Compensation & Total Rewards

Lead compensation and total rewards programs that support attraction, retention, internal equity, and business performance, ensuring they are practical, well managed, and aligned with organizational priorities.
Partner with the President on compensation planning, internal equity assessments, salary range application, and compensation recommendations that support organizational goals.
Prepare compensation analysis, employee data, leader materials, and decision-support summaries for pay-related programs and recommendations.
Recommend compensation and variable pay approaches that support desired behaviours, performance accountability, retention, and business outcomes.

Employee Wellness, Engagement, & Community

Lead programs and initiatives that support employee wellness, engagement, recognition, community involvement, and organizational culture.
Develop and implement strategies that strengthen employee experience, wellbeing, participation, and connection to Microserve's values.
Build and maintain relationships with community organizations, charitable partners, educational institutions, industry associations, and other external stakeholders that support Microserve's people and community objectives.
Identify opportunities to strengthen employee participation, volunteerism, community impact, and external engagement activities.
Translate employee feedback, engagement survey results, and participation data into practical actions that strengthen engagement, wellbeing, inclusion, and organizational culture.

ESG Program (Environmental, Social & Governance) Participation & Reporting

Identify, develop, and implement People & Culture initiatives that contribute to Microserve's ESG objectives and strengthen outcomes.
Partner with Operations and business leaders to contribute People & Culture insights, employee-focused initiatives, and participation metrics that support ESG objectives.
Lead the development of ESG-related communications, reporting, and storytelling materials that highlight Microserve's people, community, and social impact initiatives.

Corporate Services

Develop and lead a Corporate Services function that provides high-quality administrative, executive support, workplace services, and coordination support across the organization.
Lead and support administrative and executive support resources, establishing clear service standards, priorities, accountability, and development opportunities.
Ensure effective coordination of leadership activities, company programs, internal communications, events, travel, and other cross-functional initiatives that support business priorities.
Manage Corporate Services vendors, budgets, contracts, and related operational requirements as applicable.

Leadership & Team Management

Lead, coach, and support members of the People & Culture team, ensuring clear priorities, accountability, service standards, and development opportunities.
Provide practical guidance to team members on operational issues, employee matters, program execution, documentation, and leader support.
Act as a trusted partner to leaders by providing clear, balanced, and business-oriented People & Culture advice.
Model Microserve’s values through professional judgment, high follow-through, strong communication, and a commitment to continuous improvement.

Qualifications & Experience

Post-secondary education in Human Resources, Business Administration, or a related discipline; CPHR designation or working toward designation is considered an asset.
10+ years of progressive Human Resources / People & Culture experience, including experience leading HR operations, employee relations, recruitment support, compensation management, and people programs.
3+ years of experience leading, coaching, or managing HR team members or cross-functional project teams.
Strong working knowledge of Canadian employment standards, HR compliance requirements, employee relations practices, and HR documentation standards.
Demonstrated experience managing relevant HR programs within similar sized or larger organizations than Microserve.
Experience leading proactive talent acquisition practices, including outbound sourcing, pipeline development, hiring manager partnership, and recruitment execution for senior or hard-to-fill roles.
Strong project management skills with the ability to build timelines, manage details, follow up consistently, and deliver programs on schedule.
Comfortable working with HRIS, ATS, Microsoft 365, spreadsheets, reporting tools, process documentation, and AI-enabled or automation tools, with the ability to use systems and data to improve efficiency, accuracy, visibility, and service delivery.
Experience in a fast-paced, multi-location, professional services, or service-oriented environment is considered an asset.

About Microserve

Microserve is one of Canada’s leading IT service and solution providers, with roughly 500 team members across Western Canada and more than 35 years of proven experience. We help organizations design, secure, implement, and manage technology that enables their people and business to be successful - from day-to-day IT operations to cybersecurity, workplace technology, cloud, audio visual, staffing, and managed services.

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More about this job

Responsibilities

Lead People & Culture operations, programs, recruitment, compensation, employee relations, and employee experience, ensuring consistent service and compliant processes. Manage and develop the People & Culture and Corporate Services teams while using data, technology, and continuous improvement to support organizational and ESG objectives.

Requirements

Requires 10+ years of progressive HR experience, including leadership of HR operations, employee relations, recruitment support, compensation, and people programs, plus at least 3 years leading or coaching teams. A post-secondary education in HR, business administration, or a related field is required; CPHR designation or progress toward it is an asset, along with Canadian employment standards knowledge and experience with HR systems and automation tools.

Skills

People Operations
Human Resources Leadership
Employee Relations
Talent Acquisition
Outbound Sourcing
Compensation Management
Total Rewards
Performance Management
Employee Engagement
Project Management
Canadian Employment Standards
HR Compliance
HRIS
Applicant Tracking Systems
Data Analysis and Reporting
Process Automation

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
People and Culture
Canadian Employment Standards
Employee Relations
Talent Acquisition
Outbound Sourcing
Compensation
Total Rewards
Performance Management
Employee Engagement
Professional Development
Career Growth
OKRs
HRIS
Applicant Tracking Systems
Microsoft 365
Spreadsheets
Reporting Tools
AI-Enabled Tools
Automation
Process Improvement
Employee Lifecycle
Workplace Accommodations
ESG
Project Management
CPHR

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