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Added 7 mins ago
PH
Project Manager, Technology Systems Implementation (IT Network)
Providence Healthcare
Vancouver, BC
- Full-time
As we prepare for this exciting new chapter, we are seeking a Project Manager, Technology Systems Implementation, to play a key role in planning, coordinating, and delivering the innovative…
Added 7 mins ago
SH
Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)
Sentrex Health Solutions
Markham, ON
- Full-time
The Technical Support Coordinator is a member of the Sentrex IT department reporting to the Senior Manager, IT Operations and Infrastructure and is focused on ensuring that employee…
Added 7 mins ago
Customer Support Analyst - Bilingual (FRENCH)
a42f2e0b-2d4a-4df5-a7d9-43a8b36fe9f3
Cambridge, ON
We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data…
Added 7 mins ago
IT Investment Planning & Financial Strategy Manager
Innovation and New Technology
Winnipeg, MB
Reporting to the Executive Director, the IT Investment Planning and Financial Strategy Manager provides strategic leadership and expert advice related to IT investment planning, financial…
Added 21 mins ago
WG
Supply Chain Coordinator
Western Global
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
The role is Senior Supply Chain Coordinator and as is based in our Winnipeg Facility. You will work cross functionally with all departments in our Canadian Operation, ensuring effective and…
Added 21 mins ago
SW
Director, Advisory & Regulatory Affairs
Scotia Wealth Management
Toronto, ON
- Full-time
Collaborate with the Senior Manager, AML & Regulatory Initiatives to oversee implementation and execution of the enterprise AML/ATF Program across the Wealth Management business line,…
Added 21 mins ago
UO
Instructional Designer
University of Niagara Falls Canada
Niagara Falls, ON
- $75,000 to $85,000 CAD / year
- Contract
…contract. As an instructional designer you will report to the Manager: Instructional Design and work closely with the developing CTE team, including the Senior Instructional Designer, and…
Added 22 mins ago
Senior Program Leader - Gyms & Seniors (West Region)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
…individuals to join our family at Toronto Community Housing! As a Senior Program Leader, you’ll utilize your expertise and knowledge to contribute to the ongoing efforts of Toronto…
Added 22 mins ago
System Architect - Krembil Centre for Neuroinformatics
CAMH
Toronto, ON
…cross-network utilization reporting, population needs assessment, program evaluation, and service infrastructure analysis - all while ensuring that each partner network retains ownership…
Added 22 mins ago
VC
Senior Sales Manager, Working Capital (Toronto)
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Toronto, ON
- Full-time
Review and improve the program after every cohort, using new-hire feedback and ramp results
Added 22 mins ago
DH
Relief Driver, "G" Class
Dixon Hall
Toronto, ON
- Part-time
Meet regularly with manager to discuss individual, team and program effectiveness
Added 22 mins ago
UO
Project Lead , Paediatrics
University of Calgary
Calgary, AB
- Full-time
Reporting to the Research Program Manager and Principal Investigator, this position provides senior-level, independent coordination and technical leadership for large, multi-site, pan…
Added 22 mins ago
FS
Human Resources Manager
Fresh Start Foods Canada Ltd.
Milton, ON
- Full-time
Gordon Food Service's Specialty Company, Fresh Start Foods, is searching for a Full Time HR Manager to join our team in Milton, ON.
Added 22 mins ago
L
Senior Manager, Asset Protection & Safety, Global Fulfillment, Eastern Distribution Centers
lululemon
Brampton, ON
- Full-time
Within Global Fulfillment AP&S, Distribution Centers, the Senior Manager, Asset Protection & Safety provides strategic and operational leadership for safety, security, and asset protection…
Added 22 mins ago
OM
Sr. CAD Coordinator S5
OSI Maritime Systems
Burnaby, BC
- Full-time
The Senior CAD Coordinator is responsible for leading the creating and modifying mechanical and electrical CAD models and drawings. The incumbent must be highly proficient with the modeling…
Added 36 mins ago
GT
Technical Manager
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Manager of Systems Engineering, the Technical Manager is responsible for the technical leadership of design, development, and implementation of engineering technical…
Added 36 mins ago
SL
Manager, Expense Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Expense Management, a key member of the RA&S Expense Management team, will be responsible for allocating expenses by product group for operating expenses, providing analysis to…
Added 51 mins ago
CT
Associate Manager, Loyalty Program
Canadian Tire Corporation
Toronto, ON
- Full-time
…and other teams to deliver loyalty initiatives, pilots and program…
Added 51 mins ago
B
Senior IT Audit Manager
BMO
Toronto, ON · FCP
- Full-time
…work provides vital assurance to the Board of Directors and senior management on the quality of internal control systems and reduces the risk of loss and reputational damage to the Company.…
Added 51 mins ago
Senior Audit Manager, Compliance Audit
Scotiabank
Toronto, ON
The Senior Audit Manager assists in leading internal audit activities for Global Compliance Audit in support of the Audit Department in executing on its global mandate, ensuring business…
Added 51 mins ago
Audit Manager, Global Compliance Audit
Scotiabank
Toronto, ON
Assists the Senior Manager in the development and management of the Compliance Audit Plan
Added 51 mins ago
Senior Analyst, SFP Product Programs
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Toronto, ON
The role serves as a subject matter expert on assigned product program processes, systems, and procedures; and recommends improvements to strengthen efficiency, controls, data quality, and…
Added 51 mins ago
Senior Operations Associate, 12-month contract
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London, ON
Reporting to the Associate Manager of Administration, you will be responsible for accurate and timely processing of financial and non-financial transactions for our clients' mutual fund…
Added 51 mins ago
MH
Sales Administration Specialist
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Toronto, ON · GTA, ON
- Full-time
Senior Manager, Sales Process & Administration
Added 51 mins ago
Senior Accountant, Foundation Stewardship & Reporting
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, General Accounting & Capital, the Senior Accountant, Foundation Stewardship & Reporting is responsible for providing financial oversight, stewardship, reporting,…

Microserve

Director, People & Culture

AB, Canada
Alberta, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Position Summary

Microserve is looking for a Director, People & Culture to ensure our people, leaders, and teams have the support, programs, and practices they need to do great work and grow with the company. This is a hands-on leadership role for a strong operator who brings structure, discipline, and follow-through to the People & Culture function, while also driving the continuous development and optimization of our people programs, processes, and employee experience. The Director will be responsible for ensuring core people operations, recruitment, HR programs, compensation processes, and employee experience initiatives are delivered consistently, accurately, and on time.

The successful candidate is a strong people leader and an excellent operator. They are comfortable managing competing priorities, building practical processes, supporting leaders, and ensuring the People & Culture team delivers a high level of service to employees and the business. This role requires someone who can move comfortably between execution, leadership, and continuous improvement: solving operational issues, coaching team members, managing programs, and helping ensure Microserve’s people practices continue to evolve with the needs of the business. This role also requires someone who is comfortable using technology, automation, AI-enabled tools, and data to improve how work gets done, reduce manual effort, and strengthen the quality and consistency of People & Culture programs.

Key Responsibilities

People & Culture Operations and Program Management

Lead the day-to-day operations of the People & Culture function, ensuring programs, processes, employee requests, documentation, and leader support are delivered efficiently and consistently.
Lead the planning, execution, communication and continuous optimization of People & Culture programs, including Compensation & Total Rewards, Performance Management, Employee Engagement, Professional Development & Career Growth, Goal Setting & Organizational Alignment (OKRs), and more.
Oversee employee lifecycle activities including onboarding, employee changes, promotions, transfers, leaves of absence, offboarding, and related documentation.
Provide guidance and escalation support on employee relations matters, performance concerns, policy interpretation, workplace accommodations, investigations, and sensitive employee issues.
Ensure HR policies, procedures, templates, workflows, and employee documentation are accurate, current, compliant, and easy for leaders and employees to use.
Identify opportunities to improve operational efficiency, simplify processes, strengthen accountability, and create a consistent employee and leader experience.
Identify opportunities to use technology, automation, AI-enabled tools, and better workflows to continuously streamline People & Culture processes, reduce administrative burden, improve accuracy, and create a better employee and leader experience.
Use HR data, reporting, and metrics to monitor service levels, identify trends, support decision-making, and recommend continuous improvements.
Ensure confidential employee information is handled with professionalism, discretion, and in accordance with applicable privacy and employment standards requirements.

Talent Acquisition

Lead a proactive, outbound-focused talent acquisition approach that builds strong candidate pipelines and identifies high-quality talent for current and future hiring needs.
Set clear expectations for recruitment activity, sourcing quality, hiring manager responsiveness, pipeline health, candidate experience, and time-to-fill.
Personally support and participate in sourcing, outreach, screening, and hiring processes for senior, confidential, hard-to-fill, or business-critical roles as needed.
Identify opportunities to improve recruitment workflows, strengthen hiring manager accountability, and support a positive candidate and new hire experience.

Compensation & Total Rewards

Lead compensation and total rewards programs that support attraction, retention, internal equity, and business performance, ensuring they are practical, well managed, and aligned with organizational priorities.
Partner with the President on compensation planning, internal equity assessments, salary range application, and compensation recommendations that support organizational goals.
Prepare compensation analysis, employee data, leader materials, and decision-support summaries for pay-related programs and recommendations.
Recommend compensation and variable pay approaches that support desired behaviours, performance accountability, retention, and business outcomes.

Employee Wellness, Engagement, & Community

Lead programs and initiatives that support employee wellness, engagement, recognition, community involvement, and organizational culture.
Develop and implement strategies that strengthen employee experience, wellbeing, participation, and connection to Microserve's values.
Build and maintain relationships with community organizations, charitable partners, educational institutions, industry associations, and other external stakeholders that support Microserve's people and community objectives.
Identify opportunities to strengthen employee participation, volunteerism, community impact, and external engagement activities.
Translate employee feedback, engagement survey results, and participation data into practical actions that strengthen engagement, wellbeing, inclusion, and organizational culture.

ESG Program (Environmental, Social & Governance) Participation & Reporting

Identify, develop, and implement People & Culture initiatives that contribute to Microserve's ESG objectives and strengthen outcomes.
Partner with Operations and business leaders to contribute People & Culture insights, employee-focused initiatives, and participation metrics that support ESG objectives.
Lead the development of ESG-related communications, reporting, and storytelling materials that highlight Microserve's people, community, and social impact initiatives.

Corporate Services

Develop and lead a Corporate Services function that provides high-quality administrative, executive support, workplace services, and coordination support across the organization.
Lead and support administrative and executive support resources, establishing clear service standards, priorities, accountability, and development opportunities.
Ensure effective coordination of leadership activities, company programs, internal communications, events, travel, and other cross-functional initiatives that support business priorities.
Manage Corporate Services vendors, budgets, contracts, and related operational requirements as applicable.

Leadership & Team Management

Lead, coach, and support members of the People & Culture team, ensuring clear priorities, accountability, service standards, and development opportunities.
Provide practical guidance to team members on operational issues, employee matters, program execution, documentation, and leader support.
Act as a trusted partner to leaders by providing clear, balanced, and business-oriented People & Culture advice.
Model Microserve’s values through professional judgment, high follow-through, strong communication, and a commitment to continuous improvement.

Qualifications & Experience

Post-secondary education in Human Resources, Business Administration, or a related discipline; CPHR designation or working toward designation is considered an asset.
10+ years of progressive Human Resources / People & Culture experience, including experience leading HR operations, employee relations, recruitment support, compensation management, and people programs.
3+ years of experience leading, coaching, or managing HR team members or cross-functional project teams.
Strong working knowledge of Canadian employment standards, HR compliance requirements, employee relations practices, and HR documentation standards.
Demonstrated experience managing relevant HR programs within similar sized or larger organizations than Microserve.
Experience leading proactive talent acquisition practices, including outbound sourcing, pipeline development, hiring manager partnership, and recruitment execution for senior or hard-to-fill roles.
Strong project management skills with the ability to build timelines, manage details, follow up consistently, and deliver programs on schedule.
Comfortable working with HRIS, ATS, Microsoft 365, spreadsheets, reporting tools, process documentation, and AI-enabled or automation tools, with the ability to use systems and data to improve efficiency, accuracy, visibility, and service delivery.
Experience in a fast-paced, multi-location, professional services, or service-oriented environment is considered an asset.

About Microserve

Microserve is one of Canada’s leading IT service and solution providers, with roughly 500 team members across Western Canada and more than 35 years of proven experience. We help organizations design, secure, implement, and manage technology that enables their people and business to be successful - from day-to-day IT operations to cybersecurity, workplace technology, cloud, audio visual, staffing, and managed services.

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More about this job

Responsibilities

Lead People & Culture operations, programs, recruitment, compensation, employee relations, and employee experience, ensuring consistent service and compliant processes. Manage and develop the People & Culture and Corporate Services teams while using data, technology, and continuous improvement to support organizational and ESG objectives.

Requirements

Requires 10+ years of progressive HR experience, including leadership of HR operations, employee relations, recruitment support, compensation, and people programs, plus at least 3 years leading or coaching teams. A post-secondary education in HR, business administration, or a related field is required; CPHR designation or progress toward it is an asset, along with Canadian employment standards knowledge and experience with HR systems and automation tools.

Skills

People Operations
Human Resources Leadership
Employee Relations
Talent Acquisition
Outbound Sourcing
Compensation Management
Total Rewards
Performance Management
Employee Engagement
Project Management
Canadian Employment Standards
HR Compliance
HRIS
Applicant Tracking Systems
Data Analysis and Reporting
Process Automation

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
People and Culture
Canadian Employment Standards
Employee Relations
Talent Acquisition
Outbound Sourcing
Compensation
Total Rewards
Performance Management
Employee Engagement
Professional Development
Career Growth
OKRs
HRIS
Applicant Tracking Systems
Microsoft 365
Spreadsheets
Reporting Tools
AI-Enabled Tools
Automation
Process Improvement
Employee Lifecycle
Workplace Accommodations
ESG
Project Management
CPHR

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