Full-time jobs in Canada (379,012 jobs)

Explore full-time jobs across Canada. Choose a location and read the full job details.

379,012 listings · 47,251 employers Counted Nov 10, 2026. How we count

About these jobs

Employers hiring include Walmart Canada (9,048 listings), Health Match BC (3,925 listings), Walmart (2,916 listings).

Common roles: Project manager, Sales representative, Cook.

66,690 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	24.00	39,029
CAD / year	80,000.00	25,331
CAD / month	5,317.00	693
USD / year	127,000.00	223
CAD / week	1,530.00	77
CAD / day	360.00	44
USD / hour	22.00	28
GBP / year	40,000.00	13
EUR / year	68,000.00	11
USD / month	4,000.00	11

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 1% remote, 16% hybrid, 82% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Full-time jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 11 hours ago
CF
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London, ON
- Full-time
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MN
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Vaughan, ON
- $100,000 to $120,000 CAD / year
- Full-time
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Richmond, BC
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Candidates in this role will be working one day per week in the Burnaby office
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The incumbent must be available to work night shifts and weekends when necessary
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Vancouver, BC
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Vancouver, BC · Greater Vancouver Metropolitan Area
- $120,000 to $130,000 CAD / year
- Full-time
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- Full-time
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- $120,000 to $130,000 CAD / year
- Full-time
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Microserve

Service Desk Analyst Tier 2

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 2-3 years of experience in IT Service and Support industry.
Posting language: English
Posted: Oct 27, 2026

Original job description

Service Desk Analyst Tier 2

Location: Hybrid - Edmonton, AB

Opportunity at Microserve

Position Overview

Microserve is seeking an enthusiastic Service Desk Analyst - Tier 2 to join our team. The Service Desk Analyst, Tier 2 is the second level escalation path for Tier 1 support often involving onsite support at numerous client locations. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to detail, a professional demeanor, and be able to adapt to a growing and changing environment. Candidates residing in the City of Edmonton will be given preference for this role as recurring onsite visits to clients are required.

Responsibilities

Handling ticket escalations from Tier 1 and other technicians, through to resolution.
Troubleshoot difficult or time-consuming issues on PCs, laptops, peripherals, printers, mobile devices, and Office 365.
Completing root cause tickets to find permanent and effective solutions, while recommending infrastructure improvements.
Proactively communicating ticket status and updates directly to clients.
Proactively assisting with training of existing and new members of the team.
Assist with solutions on escalated tickets, update knowledge base and use the opportunity to mentor the team and reduce escalations over time.
Documenting SOPs and issuing resolutions in our documentation system.
Assisting with overall help desk tickets when time allows.
A willingness to work flexible hours when required to meet client deadlines, with most work being within service hours from 6 am to 6 pm PCT.
Tracking time and submitting time sheets for work completed through Connectwise.
Visit client sites when required, to discover issues and/or root causes to physical components, perform install/move/add/change requests, or complete issue resolution.
Consistently display superior customer service skills and telephone etiquette.
Quickly assess and troubleshoot complex problems and device effective solutions.
Perform work in a high-pressure team environment.
Incident management (logging incidents, managing workload, documenting support issues).
Active directory user management (inventory, repairs, configuring new machines).
Troubleshooting and maintenance of IT hardware (iOS devices and Windows).
Audio visual support (projectors, video conferencing, Zoom/Teams for Business).

Requirements

Minimum 2-3 years of experience in IT Service and Support industry.
At least two professionally recognized certifications (A+, Network +, Security +, Microsoft, Cisco, etc.).
Setup and configuration of VM, troubleshooting.
Troubleshooting experience with: Network administration and Windows 10 OS.
Must have excellent verbal and written communication skills.
Intermediate to proficient knowledge of MS Office applications; Office 365 support experience.
Strong interpersonal skills with a polished and professional manner.
The ability to deal with all levels of management.
Excellent organizational skills with motivation, self-direction, and good time management skills.
The ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy, and excellent attention to detail.
Valid Class 5 License and vehicle in good working condition.
Ability to work in a remote setting.
Ability to work onsite at various client sites as required.

Additional Skills Or Assets

Experience with ConnectWise, ITGlue, PowerBI.
Experience with SolarWinds RMM tools (N-able).
Experience with Windows Virtual Desktop, Remote Desktop Services, or Citrix environment is advantageous.
Previous MSP experience would be greatly valued

Corporate Responsibility

Employee will understand, meet, and live our core values

We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.

Apply on LinkedIn About employer

More about this job

Responsibilities

Resolve escalated Tier 1 support issues involving computers, peripherals, mobile devices, networks, Windows, and Office 365, including onsite client support and root cause analysis. Communicate with clients, document procedures and resolutions, mentor team members, manage incidents and tickets, and contribute to IT projects and infrastructure improvements.

Requirements

Requires 2–3 years of IT service and support experience, at least two recognized professional certifications, and experience with Windows 10, network administration, virtual machine setup, and Office 365 support. Candidates must have strong communication and customer service skills, be able to work remotely and at client sites, and hold a valid Class 5 driver’s license with a reliable vehicle.

Skills

Tier 2 Technical Support
Incident Management
Troubleshooting
Windows 10
Office 365
Active Directory
Network Administration
Virtual Machine Setup and Configuration
IT Hardware Maintenance
Mobile Device Support
Audio-Visual Support
Root Cause Analysis
Customer Service
Technical Documentation
Team Mentoring
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Tier 2 Support
IT Service and Support
Incident Management
Ticket Escalation
Root Cause Analysis
Windows 10
Office 365
Active Directory
Network Administration
Virtual Machines
IT Hardware
iOS
Mobile Devices
Printers
Peripherals
Audio-Visual Support
Zoom
Microsoft Teams
ConnectWise
ITGlue
Power BI
SolarWinds RMM
N-able
Windows Virtual Desktop
Remote Desktop Services
Citrix
CompTIA A+
CompTIA Network+
CompTIA Security+

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Work requirements

Full-time jobs in Canada